1 of 1 Remote Monitoring and Management Jobs in Surrey

Networking (IP, Switching, WiFi, DNS, DHCP, Cisco and/or UniFi) Windows Server (AD, GPO's Etc.) and Workstation administration, configuration and troubleshooting 2nd Line Support Engineer - Surrey As a 2nd-line support technician, you will provide high quality and effective IT support to customers. A broad range of technical … skills, along with excellent verbal and written communications skills, are required to ensure customers and colleagues remain informed. You will provide support and ultimately manage customer expectations. You are expected to manage your time effectively, ensuring that support tickets and service desk queues are managed efficiently and within Service Level … Agreements. Working with due care and attention to client documentation, defined business processes and customer expectations. You will help ensure that all support requests are logged, managed, and resolved, showing understanding of the customer impact and keeping them informed. You will engage with colleagues or escalate issues, where necessary, to More ❯