1 of 1 Remote Monitoring and Management Jobs in Walsall

IT Support Technician Aldridge, Walsall £30,000 – £35,000 (DOE) plus, annual bonus and excellent benefits Our client is seeking an IT Support Technician (1st and 2nd Line) to join their growing team. This is a fantastic opportunity for a technically skilled and customer-focused professional to work within a supportive environment, delivering IT support and managed services to a … wide variety of organisations. The successful candidate will provide first and second-line support across a diverse range of technologies, both remotely and on-site. IT Support Technician Key Responsibilities: Acting as the first point of contact for customer IT issues. Triaging and managing tickets within a helpdesk system, Zendesk. Installing, configuring, and maintaining hardware and software across customer environments. … Using remote monitoring and management tools to diagnose and resolve technical issues. Maintaining accurate technical documentation. Supporting client devices (Windows, Mac, Android, iOS) and Windows Server environments. Managing Microsoft 365 and cloud services (Azure, AWS). Configuring and supporting network infrastructure including routers, firewalls, and switches. Assisting with managed services such as connectivity, hosted telephony, backup, monitoring, and security solutions. More ❯