1 of 1 Remote Monitoring and Management Jobs in Worcestershire

Focus - Onsite The 2nd Line Support Engineer is responsible for handling second line support requests. This relates to all technology, to include: workstations, servers, printers, networks, vendor specific hardware and software, Office 365, SharePoint and with a view to gradually move into an IT Security/CyberSec focused position within the company. Key Duties/Responsibilities IT Support relating to … technical issues involving Microsoft’s core business applications and operating systems. Technical support at a basic network level: WAN and LAN connectivity, routers, firewalls, and IT security Remote access solution implementation and support: VPN, Remote Desktop Services. Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets Communication with customers as required: keeping them … Active Directory Microsoft Intune Microsoft Teams Windows Server(s), 2019, 2016, 2012, 2008 Active Directory Google Workspace Administration Google Workspace Apps (very similar to Microsoft suite) User Creation/management AD Permissions management Group Policy Understanding of network concepts Antivirus and vulnerability monitoring System Patching Desirable Background CompTIA Security+ or similar IT Security certifications Keen interest in cyber security and More ❯