6 of 6 Remote Monitoring and Management Jobs in the West Midlands

Managed Services Engineer to join a growing managed services team in a newly created role. This position sits at the heart of service delivery and will focus on improving automation, security, monitoring, patch management, and endpoint management across a diverse customer base. This is an excellent opportunity for a senior … engineer with a background in MSPs who enjoys solving complex technical challenges, driving service improvements, and building scalable solutions that make a measurable difference. You'll work closely with technical, projects, support, and service delivery teams to improve operational standards and enhance customer outcomes. What You'll Be Doing Leading ...

final escalation point for complex technical issues. You'll take ownership of incidents end-to-end, focusing on deep technical investigation, root cause analysis, and delivering long-term solutions -not just quick fixes. Working across modern on-prem, virtualised, and cloud environments, you'll support a wide variety of technologies … while also contributing to continuous improvement and mentoring junior engineers. What You'll Be Doing Acting as the technical escalation point for 1st and 2nd Line teams Owning and resolving complex incidents and problems through to completion Performing in-depth troubleshooting across infrastructure, cloud, and EUC environments Conducting root cause ...

well-established, ambitious Managed Service Provider (MSP) is looking for a Service Delivery Manager to take ownership of its service desk, customer experience and service performance as the business enters an exciting period of growth. This isn't a caretaker role. You'll have the autonomy to challenge how things … done, develop the team, improve processes and ultimately make a measurable difference to the service clients receive. The Opportunity You'll lead a growing team of Customer Service Agents and 2nd/3rd Line Engineers, with around 70% of your time focused on leading the service operation and developing your ...

Line MSP Engineer Birmingham - Hybrid (2 days WFH) £40,000 - £45,000 | Permanent VIQU have partnered with a growing MSP and telecoms business looking for a 3rd Line Engineer to join their established technical team. This is a hands-on role where you'll become a key technical escalation point … work directly with customers and support a varied range of Microsoft environments. The business invests heavily in its people and technology, offering strong opportunities to develop technically and progress as the company grows. You'll also have exposure to Microsoft cloud, AI and automation, alongside customer projects and wider technical ...

Service Desk Team Lead Birmingham – Hybrid (2 days WFH) £40,000–£45,000 | Permanent VIQU have partnered with a growing MSP and telecoms business looking for a Service Desk Team Lead to join their established technical team. This is a hands-on role combining senior technical support with … service desk coordination. You’ll help keep the desk running smoothly, support engineers with complex issues and take ownership of customer escalations. The business invests heavily in its people and technology, offering opportunities to develop technically and take on greater responsibility as the company grows. Alongside service desk responsibilities ...

Systems Engineer Techcare helps businesses get more from their technology. Our work is consultative and proactive, from managing complex Microsoft 365 environments to deploying cyber security frameworks. This year we won Greater Birmingham Chamber of Commerce awards for Customer Commitment and Business of the Year. We're growing and looking … Rugeley. What you'll own: You'll be a trusted technical advisor to our clients, working hands-on across technical support, systems administration and information security, supporting day-to-day operations and longer-term improvements. Main accountabilities Resolving tickets within SLA from first contact to fix, with every contact ...