1 to 25 of 35 Remote Monitoring and Management Jobs in England

Field/2nd Line Support Engineer Job Specification SPONSORSHIP IS NOT AVAILABLE AT THIS OR ANY TIME IN THE FUTURE Driving Licence required Location: On-site and Remote (Field-based and Office-based as required) Salary Range: Competitive, based on experience Overview We are seeking a motivated and skilled Field/2nd Line Support Engineer to join the growing technical … MSSP providing expert IT solutions to a diverse range of businesses across the UK. This role is a critical part of thier Service Desk function, bridging 1st Line Support and more complex technical escalations. The successful candidate will be responsible for delivering exceptional service to the companys' clients through on-site and remote support, troubleshooting, and delivering technical solutions in … line with company values. Key Responsibilities Technical Support: Provide 2nd line support for incidents and service requests escalated from 1st line. Act as an escalation point for complex technical issues, ensuring timely resolution. Diagnose, troubleshoot, and resolve hardware and software issues on client endpoints, servers, and network devices. Collaborate with 3rd Line/Pre-sales engineers to escalate or resolve More ❯

my client an IT support company are looking for A IT support person. To do the following... We are an MSP and look after a range of customers it requirements. Mixture of onsite and remote Supply, Install, relocate, repair are physical on site visits. Remote support, remediation and monitoring —————— IT SUPPORT TECHNICIAN - MSP Work Location: in person either Stansted or … at various locations throughout London or where clients are based. Overview We are seeking a proactive and customer-focused IT Support Technician to join our Managed Service Provider (MSP) team. The successful candidate will provide technical support and troubleshooting to multiple clients, ensuring their IT systems and security run efficiently and securely. Key Responsibilities Provide remote and on-site IT … support to clients, resolving technical issues promptly. Manage service desk requests, prioritizing and escalating, as necessary. Install, configure, and maintain desktops, laptops, printers, and other IT equipment. Support Microsoft 365, email configurations, and cloud-based services. Troubleshoot network connectivity, firewalls, and VPN issues. Perform regular system monitoring, patching, and updates to ensure security compliance. Maintain documentation on client IT environments More ❯

arrangement thereafter. Our client is a well-established MSP based in London Bridge. They are a close-knit team of 30 IT professionals delivering end-to-end technology services and support to a diverse range of clients, with a strong emphasis on cybersecurity, resilience and regulatory compliance. The Opportunity: We are seeking an experienced Cyber Security & Centralised Services Manager with … a strong cybersecurity focus to join our growing technical team. In this pivotal role, you will: Act as the primary escalation point for complex IT and cybersecurity incidents. Manage and secure core client infrastructure and cloud environments. Ensure centralised security, monitoring, and incident response platforms operate effectively. You will collaborate closely with our Service Desk, Projects and Account Management teams … to maintain high standards of service, document solutions and mentor junior engineers in line with cybersecurity best practices and frameworks such as ISO27001, NIST, and Cyber Essentials Plus. Key Responsibilities – Cyber Security & Centralised Services Manager: Serve as the primary escalation point for complex IT and cybersecurity incidents, including malware infections, ransomware attacks, phishing attempts, and unauthorised access events. Monitor, analyse More ❯

on Technical Infrastructure Lead as the most senior engineer in the organisation based in Cheltenham. This is a vital in-office role, central to complex infrastructure projects, cloud migrations, and overall technical standards across our client base (primarily schools). The Technical Infrastructure Lead will be the technical escalation point for all L3 issues and the role model for our … engineering team. Long-term, this post may evolve into a Technical Director role with senior leadership responsibility and significant influence over the future direction of the business Salary: £40,000 - £55,000 Fulltime onsite Core Responsibilities Lead and deliver infrastructure and cloud migration projects (Microsoft 365, SharePoint), typically involving transitions from on-premises servers to the cloud. Specify, quote, plan … and deliver technical solutions with rigour and excellence. Act as senior point of technical escalation and QA on infrastructure setup and delivery. Drive the design and delivery of a robust cybersecurity strategy for all customers, maintaining alignment with evolving industry standards and best practices. Design and build secure user devices (PC/laptop builds, anti-malware, mirroring, device integrity). More ❯

Focus - Onsite The 2nd Line Support Engineer is responsible for handling second line support requests. This relates to all technology, to include: workstations, servers, printers, networks, vendor specific hardware and software, Office 365, SharePoint and with a view to gradually move into an IT Security/CyberSec focused position within the company. Key Duties/Responsibilities IT Support relating to … technical issues involving Microsoft’s core business applications and operating systems. Technical support at a basic network level: WAN and LAN connectivity, routers, firewalls, and IT security Remote access solution implementation and support: VPN, Remote Desktop Services. Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets Communication with customers as required: keeping them … Active Directory Microsoft Intune Microsoft Teams Windows Server(s), 2019, 2016, 2012, 2008 Active Directory Google Workspace Administration Google Workspace Apps (very similar to Microsoft suite) User Creation/management AD Permissions management Group Policy Understanding of network concepts Antivirus and vulnerability monitoring System Patching Desirable Background CompTIA Security+ or similar IT Security certifications Keen interest in cyber security and More ❯

MSP Client The 2nd Line Support Engineer is responsible for handling second line support requests. This relates to all technology, to include: workstations, servers, printers, networks, vendor specific hardware and software, Office 365, SharePoint and other cloud technologies. Key Duties/Responsibilities IT Support relating to technical issues involving Microsoft’s core business applications and operating systems. Technical support at … the network level: WAN and LAN connectivity, routers, firewalls, and security Remote access solution implementation and support: VPN, Remote Desktop Services. Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages Work with the Service … Desk Manager to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently Escalate service requests that require 3rd line and field service engineer level support Key Technical Background Office 365 Exchange SharePoint Azure Active Directory Microsoft Intune Microsoft Teams Windows Server(s), 2019, 2016, 2012, 2008 Active Directory DNS/DHCP Routing and More ❯

sites as required) Salary: £28-30k plus competitive benefits Job Type: Full-Time, Permanent-9am-5.30pm Sector: IT Support/Managed Service Why This Company A well-established and respected Managed Service Provider (MSP) with nearly 20 years of experience delivering comprehensive IT solutions across the UK. Acting as the external IT department for their clients, pride themselves on … providing expert support, proactive maintenance, and trusted consultancy. Work across a wide variety of sectors and have built long-standing relationships based on professionalism, reliability, and service excellence. A forward-thinking culture and most importantly being treated as an individual. A supportive senior management team with a history of stability who lead with their values, a business with a heart … autonomy for your voice to be heard. What You’ll Be Doing We want to speak with 1st/2nd Line IT Support Engineers to join a growing, open and established team. This role is perfect for a technically skilled IT professional who enjoys both remote and onsite support and is keen to develop their career in a dynamic MSP More ❯

arrangement thereafter. Our client is a well-established MSP based in London Bridge. They are a close-knit team of 30 IT professionals delivering end-to-end technology services and support to a diverse range of clients, with a strong focus on reliability, security, and customer care. The Opportunity We are seeking an experienced Senior 3rd Line Engineer to join … our growing technical team. This pivotal role involves: Acting as the go-to escalation point for complex issues Managing core client infrastructure and cloud environments Ensuring centralized security and monitoring platforms run smoothly You will work closely with our Service Desk and Project teams, maintaining high service standards, documenting solutions, and mentoring junior engineers through effective Standard Operating Procedures (SOPs … . Senior 3rd Line IT Engineer - Key Responsibilities Act as the primary escalation point for complex 2nd/3rd line incidents and service requests across infrastructure, networking, Azure, Microsoft 365, and cybersecurity. Manage and maintain client systems and centralized services, including Mimecast, Avanan, SentinelOne, MDR/XDR, Fortinet, DR/BC, Huntress, Autotask, and Datto RMM. Provide and present clients More ❯

The 1st Line IT Support Technician serves as the initial point of contact for clients, providing technical assistance and resolving basic IT issues. This role is critical for maintaining smooth IT operations and ensuring customer satisfaction. Role Key Responsibilities: Helpdesk Support: Handle incoming tickets via phone and email, providing effective solutions to customer issues. Escalate unresolved issues to Tier … support when necessary. Monitoring & Maintenance: Monitor cloud and onsite backups, ensuring successful completion and resolving errors. Oversee RMM (Remote Monitoring and Management) tools to confirm patch installations and troubleshoot failures. Check SentinelOne EDR for threats and escalate any alerts. System Administration: Basic troubleshooting of Windows OS and Microsoft 365 products. Assist with Active Directory tasks such as user account setup … and password resets. Customer Interaction: Deliver professional and courteous support at all times. Communicate clearly and effectively, both verbally and in writing. Skills & Qualifications: Proficiency in Windows and Microsoft 365. Knowledge of Microsoft Server and Active Directory. Logical problem-solving approach and ability to work independently or as part of a team. Strong communication skills. Training ICT (Information Communications Technician More ❯

opportunities within their technical team? Our client is a growing family-run business, providing managed IT services to a diverse range of customers across the whole of the UK and globally, including America, China, Italy, and Dubai. They take pride in a strong company culture, investment in technology, and commitment to supporting their team's professional growth. The Role: We … are looking for an experienced Tier 2 Service Desk Engineer to join a growing team. The successful candidate must have experience working in a Managed Service Provider (MSP) environment and be comfortable dealing with a wide variety of IT challenges, including networking. This role is an excellent opportunity to work with a diverse client base, ranging from corporate businesses to … probation, hybrid working (3 days in office, 2 days from home) Pension scheme Career progression opportunities: Technical team of eighteen with pathways to advance within Tier 3, field engineering, and specialist roles. Company socials: Team activities such as go-karting, NQ64 gaming bar nights, charity quiz nights, Christmas parties. Football industry exposure: Investment in football clubs, early access to cutting More ❯

Job Type: Full-Time, Permanent-9am-5.30pm Sector: IT Support/Managed Service Why This Company A family-owned outsourced IT provider with over 20 years of stability, trust, and long-standing customer relationships. Their clients rely on them as an extension of their business — not just a support line. They keep their teams running, productive, and secure every single … day. Most of their customers are local, many of whom we've supported for over a decade, and they see us as part of their organisation. They treat them the same way. The team is friendly, and highly experienced. They value teamwork, loyalty, and personal development. When you join them, you're not just filling a ticket queue — you're … becoming part of a close-knit group where your ideas matter, your growth matters, and your work makes a real impact. If you’re looking for a place with genuine job security, real variety, and a supportive environment where you can keep growing, this is it. What You’ll Be Doing This is a varied role supporting more than More ❯

Security Lead Oxfordshire/Hybrid/Permanent/up to £65,000 About the Role We're seeking a Security Lead to take ownership of both client-facing and internal security strategy within our Managed Services environment. This is a strategic and hands-on leadership position - you'll oversee security governance, ensure compliance with leading frameworks (Cyber Essentials, ISO27001, NIST … and maintain a strong internal security posture across our systems and services. You'll lead Quarterly Security Reviews (QSRs), manage client risk registers, and act as a trusted advisor translating complex risks into clear business outcomes. Internally, you'll own our security frameworks, guide improvement across tools and teams, and ensure compliance through measurable posture metrics and ongoing development. Key … Responsibilities Lead client Quarterly Security Reviews (QSRs) covering vulnerabilities, incidents, compliance, and risk registers. Translate technical risks into meaningful business impacts and recommendations. Manage internal and client risk registers and exception processes. Oversee security compliance across frameworks such as Cyber Essentials+, ISO27001, and NIST . Ensure secure deployment and monitoring of core MSP systems (RMM, XDR, PSA, backup, etc.). More ❯

position that requires relocation to the Cayman Islands. You’ll work directly with business clients across a wide range of industries, delivering high-quality technical support, managing system infrastructure, and performing on-site service visits when needed. If you enjoy problem-solving, working with cutting-edge Microsoft and virtualization technologies, and want to advance your career in a tropical setting … this role is for you. What You’ll Do 🔹 Microsoft 365 Administration Manage and secure Microsoft 365 tenants, focusing on Intune, Conditional Access, and Exchange Online Deploy and manage endpoint compliance and application policies Monitor alerts via Microsoft Defender and Security Center 🔹 Windows Server & Active Directory Maintain Active Directory, Group Policy, and DNS/DHCP Administer Windows Server and Hyper … V environments Manage domain joins, OU structure, and identity integrations 🔹 Virtualization & Backup Administer VMware ESXi and vCenter environments Manage backup and replication using Veeam Backup & Replication Conduct regular disaster recovery testing and verification 🔹 End-User & Desktop Support Provide advanced troubleshooting for Windows 10/11 systems and remote access Support user onboarding/offboarding and endpoint security Deliver professional, client More ❯

experienced, operations-focused IT Director to lead technical service excellence across our Managed Services business. This role is pivotal in driving high-quality service delivery, ensuring robust technical standards, and enabling continuous improvement across all operational functions. The successful candidate will bring deep MSP experience, strong technical governance capability, and the ability to elevate service quality across diverse commercial clients. … Key Responsibilities * Operational Leadership & Continuous Improvement* Partner with the COO and senior leadership to design and deliver a continuous improvement roadmap across all service areas.* Embed a culture of operational excellence by implementing, maintaining, and mentoring teams on agreed technical and service standards.* Monitor, report on, and improve KPIs relating to service quality, compliance, customer satisfaction, and operational performance. Technical … Standards & Governance * Define, document, and maintain robust technical standards across all service lines.* Lead governance initiatives to ensure alignment with industry best practice, regulatory frameworks, and client requirements.* Conduct regular audits and quality reviews to ensure compliance and identify improvement opportunities.* Act as a key stakeholder in approving and onboarding new technologies, ensuring they meet internal standards prior to adoption. More ❯

IT Support Engineer (Hybrid/Remote working Considered) My client is expanding and is seeking a proactive, technically strong IT Support Engineer to join their growing team. If you thrive in a fast-paced MSP environment, enjoy tackling complex technical challenges, and want exposure to a wide range of modern technologies, this role will suit you perfectly. You’ll act … as a key escalation point for technical issues across Microsoft 365, Azure, Windows Server, networking and endpoint management. You’ll work extensively with their RMM platform and cybersecurity tooling—including SentinelOne, Huntress and backup solutions-so a strong focus on security and reliability is essential. This is a client-facing role that requires excellent troubleshooting skills, outstanding communication and a … commitment to high-quality service delivery. What You’ll Be Doing Providing remote and on-site support across multiple client environments Acting as an escalation point for 1st line engineers and seeing issues through to full resolution Monitoring, managing and remediating systems using RMM tools Troubleshooting issues across Microsoft 365, Azure AD, Windows Server and endpoint devices Supporting endpoint security More ❯

IT Support Engineer (Hybrid/Remote working Considered) My client is expanding and is seeking a proactive, technically strong IT Support Engineer to join their growing team. If you thrive in a fast-paced MSP environment, enjoy tackling complex technical challenges, and want exposure to a wide range of modern technologies, this role will suit you perfectly. You’ll act … as a key escalation point for technical issues across Microsoft 365, Azure, Windows Server, networking and endpoint management. You’ll work extensively with their RMM platform and cybersecurity tooling—including SentinelOne, Huntress and backup solutions-so a strong focus on security and reliability is essential. This is a client-facing role that requires excellent troubleshooting skills, outstanding communication and a … commitment to high-quality service delivery. What You’ll Be Doing Providing remote and on-site support across multiple client environments Acting as an escalation point for 1st line engineers and seeing issues through to full resolution Monitoring, managing and remediating systems using RMM tools Troubleshooting issues across Microsoft 365, Azure AD, Windows Server and endpoint devices Supporting endpoint security More ❯

2nd Line Support Engineer My client is expanding and is seeking a proactive, technically strong 2nd Line Support Engineer to join their growing team. If you thrive in a fast-paced MSP environment, enjoy tackling complex technical challenges, and want exposure to a wide range of modern technologies, this role will suit you perfectly. You’ll act as a key … escalation point for technical issues across Microsoft 365, Azure, Windows Server, networking and endpoint management. You’ll work extensively with their RMM platform and cybersecurity tooling—including SentinelOne, Huntress and backup solutions-so a strong focus on security and reliability is essential. This is a client-facing role that requires excellent troubleshooting skills, outstanding communication and a commitment to high … quality service delivery. What You’ll Be Doing Providing 2nd line remote and on-site support across multiple client environments Acting as an escalation point for 1st line engineers and seeing issues through to full resolution Monitoring, managing and remediating systems using RMM tools Troubleshooting issues across Microsoft 365, Azure AD, Windows Server and endpoint devices Supporting endpoint security, EDR More ❯

2nd Line Support Engineer My client is expanding and is seeking a proactive, technically strong 2nd Line Support Engineer to join their growing team. If you thrive in a fast-paced MSP environment, enjoy tackling complex technical challenges, and want exposure to a wide range of modern technologies, this role will suit you perfectly. You’ll act as a key … escalation point for technical issues across Microsoft 365, Azure, Windows Server, networking and endpoint management. You’ll work extensively with their RMM platform and cybersecurity tooling—including SentinelOne, Huntress and backup solutions-so a strong focus on security and reliability is essential. This is a client-facing role that requires excellent troubleshooting skills, outstanding communication and a commitment to high … quality service delivery. What You’ll Be Doing Providing 2nd line remote and on-site support across multiple client environments Acting as an escalation point for 1st line engineers and seeing issues through to full resolution Monitoring, managing and remediating systems using RMM tools Troubleshooting issues across Microsoft 365, Azure AD, Windows Server and endpoint devices Supporting endpoint security, EDR More ❯

M365 Salisbury or Southampton About the Company A respected high quality warm cultured managed service provider with offices across the South of England. They deliver cloud infrastructure, IT consultancy, and technical support to a wide range of businesses. The team prides itself on a collaborative culture, open communication, and a strong focus on professional development. The Role They’re looking … an experienced IT Engineer to join a growing technical services team of eight. This is a hands-on, client-facing role where you’ll deliver high-quality technical projects and support services for business clients. You’ll be working on a mix of onsite and remote projects, taking responsibility from design and proposal through to delivery and ongoing support. The … role requires someone comfortable managing client relationships while working under time and budget constraints. Key Responsibilities Deliver IT project work within agreed budgets and timelines Design, quote, and implement Microsoft 365 solutions Provide occasional desktop and server support (Windows 10/11, Server 2016+) Manage client relationships and maintain clear communication Produce and maintain technical documentation Work collaboratively across internal More ❯

Corsham Hybrid Salary: £38,000 £43,000 + Excellent Company Benefits + TAX FREE YEARLY Bonus NexGen Associates are partnered with a leading IT Consultancy working within the Government and Defence sectors. Due to continued growth, they are seeking an experienced 2nd/3rd Line IT Support Engineer to join their team. You will be working within a managed services … environment, providing high-quality technical support across complex systems and classified networks. This role offers excellent exposure to modern technologies and structured processes making it an ideal opportunity for service leavers looking to transition their technical skills into a commercial setting. You must hold current SC Clearance (and be eligible for DV clearance) and be a sole British national due … to the nature of the work. Key Responsibilities: Provide 2nd and 3rd line support for desktops, servers, applications, and networks. Troubleshoot and resolve escalated incidents across Windows, Linux and Microsoft technologies. Support the configuration, deployment, and maintenance of desktops, laptops, mobile devices, and servers. Administer Microsoft 365, Azure, and Active Directory/Entra ID environments. Perform routine monitoring, patching, and More ❯

experienced Technical Manager to join a well-established Managed Services Provider (MSP) based in Birmingham. Reporting to the Operations Lead, the Technical Manager will oversee both the Technical Support and Technical Projects teams, driving service delivery, operational excellence, and client satisfaction. This is a key leadership position for someone with a strong MSP background who enjoys combining hands-on technical … expertise with team management and strategic input. The Role As the Technical Manager , you will: Lead, mentor, and develop the Technical Support and Technical Projects teams. Act as the senior technical escalation point for complex IT issues. Manage team workloads and ensure SLAs and project deadlines are met. Drive operational efficiency through continuous improvement initiatives. Build strong client relationships and … represent the technical team in meetings. Collaborate closely with Operations, Sales, and Account Management to align service delivery with business goals. Contribute to the ongoing development of internal processes, tools, and service standards. Skills and Experience Required Proven experience in a Technical Manager, IT Manager, or similar leadership role within a Managed Services Provider (MSP). Strong technical knowledge across More ❯

Support Engineer, you'll be responsible for delivering high-quality technical support to a diverse client base. You'll handle escalations from the 1st line team, troubleshoot complex issues, and play a key role in maintaining and improving our clients' IT environments. Key Responsibilities Provide 2nd line technical support across Windows, Microsoft 365, networking, and common MSP toolsets Diagnose and … resolve escalated incidents and service requests Assist with project work, deployments, and system upgrades Maintain accurate documentation and ticket updates Collaborate with the wider technical team to deliver exceptional service to clients Support on-site visits and client-facing work as required Essential Skills & Experience Previous experience within an MSP environment Strong knowledge of Windows Server, Active Directory, and Group … Policy Proficiency with Microsoft 365 administration Solid understanding of networking fundamentals (DNS, DHCP, TCP/IP, routers, switches) Experience with remote monitoring & management tools Excellent communication and customer service skills Ability to manage workload effectively in a busy environment Desirable Skills Experience with Azure Knowledge of backup solutions, firewalls, or virtualization (e.g., Hyper-V/VMware) Relevant IT certifications such More ❯

customer relationship are critical. We're looking for someone who can orchestrate seamless transitions for businesses moving their IT Managed Services to Focus Group – combining technical knowledge, project coordination, and genuine customer focus to ensure every onboarding is exceptional. What you'll actually do You'll be the person responsible for taking new customers from signed contract to fully integrated … confident service users. This isn't just project management or technical delivery – it's complete ownership of customer success during the most critical phase of their journey with us. You'll lead end-to-end transitions from incumbent providers, building comprehensive onboarding plans, conducting project meetings (including onsite visits when needed), and ensuring every department plays their part at exactly … the right time. You'll work directly with customers throughout the transition and their first 90 days, spotting risks early, facilitating their move to our portal and systems, and making sure any gaps identified by our support team get resolved quickly. This role combines technical understanding with customer relationship management. You'll conduct documentation checks, work with engineers on technical More ❯

Administrator Salary: £30,000 - £34,000 Location: Hitchin Hours: Monday to Friday 9.00 - 5.00 pm plus requirement on a rotational basis to work an early shift from 6am - 2pm and provide evening and weekend out of hours up to 11pm- latter attracts additional compensation. Are you an experienced IT all-rounder looking to take the next step in your career … My client is seeking a proactive and hands-on IT Systems Administrator to join their dynamic team, supporting a wide range of client environments. This is your chance to contribute to a growing tech business, take ownership of diverse IT challenges, and accelerate your professional development. Why Join my client? · Career Growth: Take the lead on infrastructure support and technical … projects, with continuous investment in your personal and professional development. ·Varied Role: You'll be involved in everything from day-to-day support to long-term system improvements and cloud technology deployments. Key Responsibilities: ·Administer, monitor and support hardware, software and cloud-based systems ·Manage Active Directory, Azure, Office 365, and related services ·Provide remote and on-site IT support More ❯

with a well-established Managed Service Provider (MSP) who deliver high-quality IT support to a diverse range of SME clients across the region. You'll join a collaborative and growing team providing both remote and onsite technical support to customers, ensuring systems run smoothly and efficiently. Key Responsibilities for IT Support Engineer Deliver remote technical support to customers via … the IT helpdesk Visit client sites to resolve IT service requests and provide hands-on support Log, track, and manage all actions through the helpdesk system Prioritise and manage your workload to deliver the best possible customer service Proactively monitor systems, manage faults, and ensure maximum uptime Support core IT processes including starter/leaver setup, asset tracking, and service … provisioning IT Support Engineer Required Skills & Experience Minimum 3 years' experience in a hands-on IT support role Full UK driving licence and access to a vehicle Strong communication and customer service skills (both written and verbal) Excellent attention to detail and problem-solving ability Able to work well under pressure, both independently and as part of a team Genuine More ❯