1 to 25 of 56 Remote Monitoring and Management Jobs in England

2nd Line Service Desk Engineer with Accreditations and Training Provided Benefits: The many benefits of the role include: Salary: up to 25k with an increase after successful probation and regular appraisal system to increase and retrain. Paid for training MCSA/MCSE/MCP or other related relevant body certification. Holidays: 25 days plus statutory 34 in total. 5% pension … matched contributions based. Life assurance. Bupa. Free parking. Company car scheme once progressed. GENERAL SUMMARY: The Service Desk Engineer is responsible for handling first, second, and third level support of service requests. This relates to all technology, including workstations, servers, printers, networks, and vendor-specific hardware and software. Essential Duties and Responsibilities: IT Support relating to technical issues involving Microsoft … s core business applications and operating systems. Support of disaster recovery solutions. Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security. Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix. Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets. System documentation maintenance and review More ❯

The Position The Director of Managed and Support Services will play a pivotal role in Electrosonic transformation to a service-led organisation. This is a strategic and operational leadership role, responsible for delivering exceptional service experiences, driving customer satisfaction, and developing scalable services that deliver long-term value to clients. You will lead and evolve our support services, field service … operations, and managed services portfolio while collaborating cross-functionally with sales, project delivery, IT, and product development. This role is also responsible for developing the technology stack and processes needed to scale service delivery, in close partnership with the IT team. This role reports to the Chief Executive Officer and leads a diverse team. As the senior leader, it is … an opportunity for someone to build and drive a team focused on growth while maintaining a high level of execution and P&L success. What you will be doing Service Delivery & Customer Experience Ensure consistent, high-quality delivery of managed and support services across all regions. Own and improve service performance metrics such as SLA compliance, uptime, issue resolution time More ❯

We are seeking a proactive and customer-focused IT Support Technician to join our Managed Service Provider (MSP) team. The successful candidate will provide technical support and troubleshooting to multiple clients, ensuring their IT systems and security run efficiently and securely. Key Responsibilities Provide remote and on-site IT support to clients, resolving technical issues promptly. Manage service desk requests … prioritizing and escalating, as necessary. Install, configure, and maintain desktops, laptops, printers, and other IT equipment. Support Microsoft 365, email configurations, and cloud-based services. Troubleshoot network connectivity, firewalls, and VPN issues. Perform regular system monitoring, patching, and updates to ensure security compliance. Maintain documentation on client IT environments and solutions provided. Collaborate with the MSP team to optimize IT … operations and enhance service delivery. Skills & Qualifications Previous experience in IT support, ideally in an MSP or multi-client environment. Proficiency in Windows, macOS, and possibly Linux operating systems. Strong knowledge of networking, Active Directory, and Microsoft 365 administration. Experience with remote monitoring and management (RMM) tools. Excellent problem-solving and communication skills. Ability to manage multiple client requests in More ❯

About the Role As a Java Senior Software Engineer working on our backend team, you will be contributing to our Kotlin and Java backend applications and systems development on our suite of IT Software products. Working in a team where Product, Engineering and QA join to build the NinjaOne product suite in an agile environment. Not only maintaining code but … also contributing to developing new features, increasing the quality and maintenance of the existing codebase and exploring new technologies. We are engineers, technology leaders and experts. We create and deliver mission critical services to enable NinjaOne's customers to administer, protect and maintain millions of endpoints and servers. You will have the opportunity to design and develop high-availability mission … critical software systems that support our worldwide operations. We hire the best software engineers with experience in our stack: NinjaOne is built on Java , Kotlin , C++ , and Postgres , supporting millions of user endpoints and running as a scalable cloud service in AWS . Location- London, United Kingdom or Remote anywhere based in the UK What you'll be doing Design More ❯

About the Role As a Java Senior Software Engineer working on our backend team, you will be contributing to our Kotlin and Java backend applications and systems development on our suite of IT Software products. Working in a team where Product, Engineering and QA join to build the NinjaOne product suite in an agile environment. Not only maintaining code but … also contributing to developing new features, increasing the quality and maintenance of the existing codebase and exploring new technologies. We are engineers, technology leaders and experts. We create and deliver mission critical services to enable NinjaOne's customers to administer, protect and maintain millions of endpoints and servers. You will have the opportunity to design and develop high-availability mission … critical software systems that support our worldwide operations. We hire the best software engineers with experience in our stack: NinjaOne is built on Java , Kotlin , C++ , and Postgres , supporting millions of user endpoints and running as a scalable cloud service in AWS . Location- London, United Kingdom or Remote anywhere based in the UK What you'll be doing Design More ❯

The Enterprise Account Executive, Customer Base role at NinjaOne is responsible for achieving sales and profitability objectives and focuses on growing wallet share in our largest Enterprise Accounts, as well as helping Ninja get traction within net new Enterprise Accounts. This is a strategic role which will contribute significantly to the success of NinjaOne. You will be responsible for expanding … NinjaOne adoption within G2K net new prospects by aligning solutions and products that solve their IT operational challenges, as well as closing cross sell and up sell business with our existing customer base. Core responsibilities include pipeline building, prospecting, territory planning, relationship development and management, running full sales cycles prospecting to deal close, net new sales, expansion sales, presentation delivery … and contract negotiations. Location - Remote in United Kingdom What You'll be Doing Qualify prospective accounts to build and maintain an up-to-date pipeline of prospects to achieve sales goals. Become a trusted advisor on NinjaOne's products and conduct discovery calls, presentations, and demos with prospects. Negotiate opportunity terms, discounts, and implementation with leadership approval for below-threshold More ❯

We are seeking a skilled IT Engineer to join our dynamic team. The ideal candidate will be responsible for client onboarding and ad-hoc project work, ensuring seamless implementation and configuration of various IT systems. The ideal candidate should possess extensive knowledge of RMM (Remote monitoring and management) and MDM (Mobile device management) platforms, as well as Microsoft 365 and … Google Workspace best practice setup and configuration. As an IT Engineer, you will play a pivotal role in the development and implementation of innovative solutions that enhance our operational capabilities. Responsibilities Oversee the onboarding process for new client, ensuring a smooth transition to our services and systems Plan, execute and manage IT projects including infrastructure upgrades, software deployment and system … migrations. . Collaborate with clients and internal teams to define project requirements, objectives, and timelines. Provide technical expertise and guidance throughout project lifecycles, ensuring adherence to best practices and industry standards. Conduct thorough system analysis, identifying areas for improvement and proposing suitable solutions. Implement and configure RMM and MDM tools to optimise client systems’ performance and security. Execute data migration More ❯

The Enterprise Account Executive, Customer Base role at NinjaOne is responsible for achieving sales and profitability objectives and focuses on growing wallet share in our largest Enterprise Accounts, as well as helping Ninja get traction within net new Enterprise Accounts. This is a strategic role which will contribute significantly to the success of NinjaOne. You will be responsible for expanding … NinjaOne adoption within G2K net new prospects by aligning solutions and products that solve their IT operational challenges, as well as closing cross sell and up sell business with our existing customer base. Location - Remote in United Kingdom What You'll be Doing Qualify prospective accounts to build and maintain an up-to-date pipeline of prospects to achieve sales … goals. Become a trusted advisor on NinjaOne's products and conduct discovery calls, presentations, and demos with prospects. Negotiate opportunity terms, discounts, and implementation with leadership approval for below-threshold discounts. Identify key decision makers and procurement processes to drive opportunities to win. Work with NinjaOne channel partners in identifying prospective opportunities. Collaborate with your marketing, SDR, and other internal More ❯

IT Installations Engineer Type: Permanent Position and onsite Salary: range from £30,000 to £45,000 Location: Leeds with free parking Microsoft/other vendor training and certifications offered Installs Engineer Job Opportunity As a result of continued expansion and new contract wins, we're looking for an experienced installs engineer to join our successful, growing team and provide a … class technical service to our expanding customer base. This is an exciting opportunity to join a new department in a fast-growing business, where you'll be given support and opportunities to grow as the business grows. Reporting into the IT Support Manager, you will be responsible for proactively providing remote monitoring and management of client IT infrastructures whilst providing … a prompt, courteous support service. What's Involved? Providing efficient and friendly remote and on-site technical support, working within customer SLA's Engage with customers to resolve technical issues and institute best practices. PC, laptop, printer, switch, firewall, router and Wi-Fi installations Project managing server installations and migrations Proactive customer visits and pre-installation meetings Working outside of More ❯

This role is 4 days in the office in the office in Notting Hill Salary is £35k-£40k Key Responsibilities Provide first- and second-line support to users for hardware, software, and system issues (Windows, macOS, mobile devices, printers). Support and administer Microsoft 365 applications and services (Teams, Outlook, SharePoint, OneDrive, etc.). Maintain, monitor, and troubleshoot infrastructure components … including networks, NAS servers, CCTV, and Wi-Fi systems. Ensure adherence to IT policies, security protocols, and data protection regulations. Review and contribute to cybersecurity reports, training completion tracking, and incident response documentation. Set up, manage, and maintain user accounts, hardware, and software across offices and remote environments. Collaborate with external vendors for service and support as required. Prepare documentation … guides, and procedures for internal IT processes. Provide support and occasional onsite assistance in the Paris office. Participate in onboarding and offboarding processes for employees across global offices. Required Skills and Experience Proven experience in IT support and infrastructure management. Minimum of 2 years in an IT Support role. Strong knowledge of Microsoft 365 (O365), including administration and troubleshooting. Good More ❯

This role is 4 days in the office in the office in Notting Hill Salary is £35k-£40k Key Responsibilities Provide first- and second-line support to users for hardware, software, and system issues (Windows, macOS, mobile devices, printers). Support and administer Microsoft 365 applications and services (Teams, Outlook, SharePoint, OneDrive, etc.). Maintain, monitor, and troubleshoot infrastructure components … including networks, NAS servers, CCTV, and Wi-Fi systems. Ensure adherence to IT policies, security protocols, and data protection regulations. Review and contribute to cybersecurity reports, training completion tracking, and incident response documentation. Set up, manage, and maintain user accounts, hardware, and software across offices and remote environments. Collaborate with external vendors for service and support as required. Prepare documentation … guides, and procedures for internal IT processes. Provide support and occasional onsite assistance in the Paris office. Participate in onboarding and offboarding processes for employees across global offices. Required Skills and Experience Proven experience in IT support and infrastructure management. Minimum of 2 years in an IT Support role. Strong knowledge of Microsoft 365 (O365), including administration and troubleshooting. Good More ❯

This role is 4 days in the office in the office in Notting Hill Salary is £35k-£40k Key Responsibilities Provide first- and second-line support to users for hardware, software, and system issues (Windows, macOS, mobile devices, printers). Support and administer Microsoft 365 applications and services (Teams, Outlook, SharePoint, OneDrive, etc.). Maintain, monitor, and troubleshoot infrastructure components … including networks, NAS servers, CCTV, and Wi-Fi systems. Ensure adherence to IT policies, security protocols, and data protection regulations. Review and contribute to cybersecurity reports, training completion tracking, and incident response documentation. Set up, manage, and maintain user accounts, hardware, and software across offices and remote environments. Collaborate with external vendors for service and support as required. Prepare documentation … guides, and procedures for internal IT processes. Provide support and occasional onsite assistance in the Paris office. Participate in onboarding and offboarding processes for employees across global offices. Required Skills and Experience Proven experience in IT support and infrastructure management. Minimum of 2 years in an IT Support role. Strong knowledge of Microsoft 365 (O365), including administration and troubleshooting. Good More ❯

My client is a privately owned, ethical provider of IT and Cloud services, headquartered in the UK with a global reach. For over 16 years, they have been delivering innovative, secure, and cost-effective technology solutions and services to a diverse range of industries. Their forward-thinking approach, combined with a strong commitment to customer service and long-term partnerships … has positioned them as a trusted advisor in the IT services space As the Service Desk Manager, you will provide strategic leadership to a dynamic team of 1st, 2nd, and 3rd line support engineers (team of 5). Your role will be pivotal in driving operational excellence, cultivating a culture of continuous improvement, and ensuring the consistent delivery of exceptional … customer service. You will align service delivery with organizational goals, effectively manage stakeholder expectations, and contribute to the ongoing enhancement of their IT service management practices. Essential Requirements: Proven experience managing a multi-tiered IT support team (1st to 3rd line) Strong leadership and team management skills Demonstrated hands-on technical expertise across a broad range of IT systems and More ❯

IT Technician Location: Alnwick Salary: Competitive The Role Our client is seeking a skilled and motivated IT Technician to join their team. The successful candidate will be responsible for providing technical support and maintenance services to ensure the smooth operation of their IT systems, hardware, software, and network infrastructure. This role is ideal for someone who enjoys problem-solving, working … with technology, and supporting users in a dynamic environment. Key Responsibilities Provide first-line technical support to employees via phone, email, or in person. Install, configure, and maintain computers, laptops, printers, phones, and other IT equipment. Troubleshoot and resolve hardware, software, and connectivity issues. Support internal users with application-related queries and system access. Monitor and maintain network performance and … security. Perform regular system backups and disaster recovery tests. Maintain accurate records of service requests, installations, and configurations. Assist with the management of servers, cloud services, and user accounts. Ensure compliance with company IT policies and procedures. Participate in after-hours support on a rotational basis. Skills and Qualifications Cisco Networking experience 1–3 years of experience in a technical More ❯

IT solutions that simplify the way IT organizations work. We are currently looking for a Senior Site Reliability Engineer to join our SRE team in the Platform Engineering organization and help us scale our products to millions of end-users. We are looking for individuals with a passion for automation and observability, ensuring the quality and availability of our services. … Location - We are flexible on remote working from home, if you are based in the UK or Germany. On Call Requirements - Participate in our 24x7 on-call rotation, SCRUM, and deployment planning. We hire the best software engineers, but experience in our stack can't hurt: NinjaOne is built on Java , Kotlin , C++ , and Postgres , supporting millions of user endpoints … and running as a scalable cloud service in AWS . Knowing large-scale datastore bottlenecks, asynchronous application design and client-server architecture will help you. What you'll be doing Diagnose and resolve complex application and infrastructure issues Participate in our 24x7 on-call rotation, SCRUM, and deployment planning Perform Root Cause Analysis (RCA) and provide recommendations for application teams More ❯

IT solutions that simplify the way IT organizations work. We are currently looking for a Senior Site Reliability Engineer to join our SRE team in the Platform Engineering organization and help us scale our products to millions of end-users. We are looking for individuals with a passion for automation and observability, ensuring the quality and availability of our services. … Location - We are flexible on remote working from home, if you are based in the UK or Germany. On Call Requirements - Participate in our 24x7 on-call rotation, SCRUM, and deployment planning. We hire the best software engineers, but experience in our stack can't hurt: NinjaOne is built on Java , Kotlin , C++ , and Postgres , supporting millions of user endpoints … and running as a scalable cloud service in AWS . Knowing large-scale datastore bottlenecks, asynchronous application design and client-server architecture will help you. What you'll be doing Diagnose and resolve complex application and infrastructure issues Participate in our 24x7 on-call rotation, SCRUM, and deployment planning Perform Root Cause Analysis (RCA) and provide recommendations for application teams More ❯

Lyra Technology Group Lyra Technology Group is seeking a Technical Services Consultant for our OpCo, CMS Group Ltd. The Technical Services Consultant will be working as 3rd line support and escalation for the support teams when located in the office but will be primarily responsible for deployment of new solutions to customer sites. These solutions will vary between infrastructure deployments … and SaaS deployments. (M365 Services mostly) About Lyra Lyra Technology Group is a private equity-backed holding company that invests and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we … never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. About CMS Group Ltd CMS Group Ltd has proudly provided industry-leading IT Support and consultation solutions since 1990 and makes it their goal to work intimately with you as part of your team to deliver More ❯

Are you a passionate problem-solver with a genuine interest in technology? Do you thrive on helping others and possess excellent communication skills? If so, Bluebell IT Solutions wants to hear from you! They are not looking for existing technical gurus; instead, they are seeking individuals with the right attitude, a thirst for knowledge, and a natural ability to connect … with people. If you're confident, eager to learn, and passionate about technology, they can teach you the rest! They are thrilled to offer an exciting and unique 3-year IT Apprenticeship opportunity, designed to launch your career in the IT industry. This isn't just a job; it's a comprehensive programme that will see you gain valuable, hands … on experience as a Microsoft IT Support Apprentice, directly progressing into a Level 4 CompTIA Network Engineer Programme. They are committed to nurturing talent and providing a clear pathway for your professional growth within their team. At Bluebell IT Solutions, they pride themselves on providing top-tier IT support and solutions to their diverse range of clients. They believe in More ❯

sector leading client looking to recruit an IT Infrastructure Analyst on a full-time permanent basis. Our client is looking for an IT Infrastructure Analyst to join their team and play a key role in supporting the delivery of infrastructure projects. This is a hands-on position where you’ll work closely with the IT Infrastructure Lead and collaborate with … a wider global IT team. This opportunity is ideal for someone eager to advance their career in IT Infrastructure within a dynamic and expanding company. You’ll have the chance to work with a broad range of technologies and gain experience across different areas of the business. Key Experience Required: Take ownership of the IT Service Management toolset, ensuring it … is effectively maintained and utilized. Serve as an escalation point for the service desk, helping to assign and resolve issues promptly while clearly communicating task urgency and impact. Keep accurate, well-organized records of infrastructure assets, configurations, workflows, and changes to support clarity, compliance, and scalability. Manage the setup, upkeep, and support of core IT infrastructure, covering servers, storage systems More ❯

sector leading client looking to recruit an IT Infrastructure Analyst on a full-time permanent basis. Our client is looking for an IT Infrastructure Analyst to join their team and play a key role in supporting the delivery of infrastructure projects. This is a hands-on position where you’ll work closely with the IT Infrastructure Lead and collaborate with … a wider global IT team. This opportunity is ideal for someone eager to advance their career in IT Infrastructure within a dynamic and expanding company. You’ll have the chance to work with a broad range of technologies and gain experience across different areas of the business. Key Experience Required: Take ownership of the IT Service Management toolset, ensuring it … is effectively maintained and utilized. Serve as an escalation point for the service desk, helping to assign and resolve issues promptly while clearly communicating task urgency and impact. Keep accurate, well-organized records of infrastructure assets, configurations, workflows, and changes to support clarity, compliance, and scalability. Manage the setup, upkeep, and support of core IT infrastructure, covering servers, storage systems More ❯

Are you friendly, tech-savvy, and passionate about providing exceptional service? Sharp IT Services is on the lookout for a 1st Line Support Analyst to join our growing helpdesk team. If you're keen to build your career in IT and enjoy helping people solve problems, this could be the perfect next step. What You'll Be Doing In this … role, you'll be the first point of contact for our diverse client base, helping to resolve IT issues efficiently and professionally. Your day-to-day will include: Taking ownership of support tickets - updating, progressing, and closing them with clear communication throughout. Hitting performance targets to keep our service levels high. Continuously improving your technical knowledge with on-the-job … learning. Organising your tasks to stay ahead of client expectations. Maintaining professional, clear, and friendly communication at all times. Representing Sharp IT Services with professionalism and integrity. What We're Looking For We're after someone who's not just technically curious, but also people-focused and motivated to grow. Ideally, you'll bring: A personable, professional, and approachable manner More ❯

for an experienced IT Support Engineer to join a growing Managed Service Provider (MSP). This role is ideal for a technically skilled individual who thrives in problem-solving and enjoys building strong client relationships. You will work with a variety of businesses, providing expert IT support and ensuring their technology infrastructure remains effective and secure. Key Responsibilities: Provide high … quality IT support, troubleshooting hardware and software issues. Monitor and maintain client networks and systems to proactively address potential issues. Collaborate with clients to understand their business needs and recommend suitable IT solutions. Manage and maintain strong client relationships, acting as a trusted IT advisor. Assist in IT projects, including system migrations, upgrades, and implementations. Ensure timely resolution of IT … support requests and document all interactions effectively. Stay informed about the latest technologies and industry best practices. Contribute to a positive team environment through knowledge sharing and mentorship. What We're Looking For: Essential: Previous experience working in an MSP environment. Strong technical knowledge of Windows, MacOS, iOS, Android, networking, cloud technologies, and cybersecurity. Experience with Remote Monitoring and Management More ❯

for an experienced IT Support Engineer to join a growing Managed Service Provider (MSP). This role is ideal for a technically skilled individual who thrives in problem-solving and enjoys building strong client relationships. You will work with a variety of businesses, providing expert IT support and ensuring their technology infrastructure remains effective and secure. Key Responsibilities: Provide high … quality IT support, troubleshooting hardware and software issues. Monitor and maintain client networks and systems to proactively address potential issues. Collaborate with clients to understand their business needs and recommend suitable IT solutions. Manage and maintain strong client relationships, acting as a trusted IT advisor. Assist in IT projects, including system migrations, upgrades, and implementations. Ensure timely resolution of IT … support requests and document all interactions effectively. Stay informed about the latest technologies and industry best practices. Contribute to a positive team environment through knowledge sharing and mentorship. What We're Looking For: Essential: Previous experience working in an MSP environment. Strong technical knowledge of Windows, MacOS, iOS, Android, networking, cloud technologies, and cybersecurity. Experience with Remote Monitoring and Management More ❯

for an experienced IT Support Engineer to join a growing Managed Service Provider (MSP). This role is ideal for a technically skilled individual who thrives in problem-solving and enjoys building strong client relationships. You will work with a variety of businesses, providing expert IT support and ensuring their technology infrastructure remains effective and secure. Key Responsibilities: Provide high … quality IT support, troubleshooting hardware and software issues. Monitor and maintain client networks and systems to proactively address potential issues. Collaborate with clients to understand their business needs and recommend suitable IT solutions. Manage and maintain strong client relationships, acting as a trusted IT advisor. Assist in IT projects, including system migrations, upgrades, and implementations. Ensure timely resolution of IT … support requests and document all interactions effectively. Stay informed about the latest technologies and industry best practices. Contribute to a positive team environment through knowledge sharing and mentorship. What We're Looking For: Essential: Previous experience working in an MSP environment. Strong technical knowledge of Windows, MacOS, iOS, Android, networking, cloud technologies, and cybersecurity. Experience with Remote Monitoring and Management More ❯

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion … of assets under management put their trust in ECI. At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering ouremployees around the world . The Opportunity: ECI is seeking an enthusiastic, personable, and qualified Service Desk Analyst with proficiency in a range of technologies and highly adept … problem-solving skills to join our amazing team of Technologists. In this role, you will provide end-user desktop support to multiple users at multiple locations running Windows, Exchange, and Office 365 environments. The successful Service Desk Analyst will "see the world through the eyes of the customer" delivering world class desktop support and end-user server administration for all More ❯