1 to 25 of 45 Remote Monitoring and Management Jobs in England

1st Line Support Engineer Bicester, Oxfordshire On-Site £24,000-£28,000 DOE Responsibilities: * To provide the highest standard of technical support to our clients, in a timely and competent manner. *To provide support to the Partners, by understanding and fulfilling the needs of the business competently and effectively. Primary Duties: *1st-line user support request response and instruction: in … person, via phone, email and remote access, in office and client premises. *Troubleshooting and resolution - hardware repairs and upgrades; operating systems and software installation, update and configuration: data backup and recovery; malware etc detection and removal; and *System administration, monitoring and management: install and maintain desktops, laptops, printers etc, and configure network architecture (routers, switches, and firewalls); employ proactive RMM … tools, and plan and execute OS and application patching and updates. *Administration: prompt and comprehensive job logging and tracking (incident and service request lifecycle management), materials records and client records, internal reporting and client communication. *Compose external communications (detailing methodologies and processes) and generate instruction material. *R&D: investigate new industry technologies, products, solutions and best practice. Propose and implement More ❯

are recruiting an experienced, hands-on technical leader to join as our most senior engineer. This is a vital in-office role, central to complex infrastructure projects, cloud migrations, and overall technical standards across our client base (primarily schools). This person will be the technical escalation point for all L3 issues and the role model for our engineering team. … Long-term, this post may evolve into a Technical Director role with senior leadership responsibility and significant influence over the future direction of the business Core Responsibilities Lead and deliver infrastructure and cloud migration projects (Microsoft 365, SharePoint), typically involving transitions from on-premises servers to the cloud. Specify, quote, plan, and deliver technical solutions with rigour and excellence. Act … as senior point of technical escalation and QA on infrastructure setup and delivery. Drive the design and delivery of a robust cybersecurity strategy for all customers, maintaining alignment with evolving industry standards and best practices. Design and build secure user devices (PC/laptop builds, anti-malware, mirroring, device integrity). Lead the adoption of proactive monitoring and automation tools More ❯

on Technical Infrastructure Lead as the most senior engineer in the organisation based in Cheltenham. This is a vital in-office role, central to complex infrastructure projects, cloud migrations, and overall technical standards across our client base (primarily schools). The Technical Infrastructure Lead will be the technical escalation point for all L3 issues and the role model for our … engineering team. Long-term, this post may evolve into a Technical Director role with senior leadership responsibility and significant influence over the future direction of the business Salary: £40,000 - £55,000 Fulltime onsite Core Responsibilities Lead and deliver infrastructure and cloud migration projects (Microsoft 365, SharePoint), typically involving transitions from on-premises servers to the cloud. Specify, quote, plan … and deliver technical solutions with rigour and excellence. Act as senior point of technical escalation and QA on infrastructure setup and delivery. Drive the design and delivery of a robust cybersecurity strategy for all customers, maintaining alignment with evolving industry standards and best practices. Design and build secure user devices (PC/laptop builds, anti-malware, mirroring, device integrity). More ❯

on Technical Infrastructure Lead as the most senior engineer in the organisation based in Cheltenham. This is a vital in-office role, central to complex infrastructure projects, cloud migrations, and overall technical standards across our client base (primarily schools). The Technical Infrastructure Lead will be the technical escalation point for all L3 issues and the role model for our … engineering team. Long-term, this post may evolve into a Technical Director role with senior leadership responsibility and significant influence over the future direction of the business Salary: £40,000 - £55,000 – Fulltime onsite Core Responsibilities Lead and deliver infrastructure and cloud migration projects (Microsoft 365, SharePoint), typically involving transitions from on-premises servers to the cloud. Specify, quote, plan … and deliver technical solutions with rigour and excellence. Act as senior point of technical escalation and QA on infrastructure setup and delivery. Drive the design and delivery of a robust cybersecurity strategy for all customers, maintaining alignment with evolving industry standards and best practices. Design and build secure user devices (PC/laptop builds, anti-malware, mirroring, device integrity). More ❯

on Technical Infrastructure Lead as the most senior engineer in the organisation based in Cheltenham. This is a vital in-office role, central to complex infrastructure projects, cloud migrations, and overall technical standards across our client base (primarily schools). The Technical Infrastructure Lead will be the technical escalation point for all L3 issues and the role model for our … engineering team. Long-term, this post may evolve into a Technical Director role with senior leadership responsibility and significant influence over the future direction of the business Salary: £40,000 - £55,000 Fulltime onsite Core Responsibilities Lead and deliver infrastructure and cloud migration projects (Microsoft 365, SharePoint), typically involving transitions from on-premises servers to the cloud. Specify, quote, plan … and deliver technical solutions with rigour and excellence. Act as senior point of technical escalation and QA on infrastructure setup and delivery. Drive the design and delivery of a robust cybersecurity strategy for all customers, maintaining alignment with evolving industry standards and best practices. Design and build secure user devices (PC/laptop builds, anti-malware, mirroring, device integrity). More ❯

organisations optimise their technology landscape. Renowned for delivering reliable, cutting-edge solutions, we've built long-standing relationships with clients who trust us to keep their systems secure, efficient and ready for what's next. Our workplace culture is something we're genuinely proud of clear communication, mutual respect, and a genuine commitment to growth are at the heart of … how we operate. Team members tend to stay for the long haul, because we invest in their development, encourage initiative, and reward excellence. If you're driven, curious, and serious about making an impact, you'll fit right in. Head of Service Delivery: Strategic Service Leadership Own and evolve the overall service delivery model , ensuring it remains scalable, efficient, and … customer focused. Define and refine KPIs, SLAs, and service reporting frameworks that enable transparency, accountability, and partner retention. Collaborate with the executive team to align service delivery strategy with wider business goals and customer expectations. Lead cross-functional planning and execution of service improvement initiatives and internal transformation projects. Operational Excellence Oversee the day-to-day performance of technical support More ❯

IT Operations/Monitoring/Service Management Engineer We're looking for a skilled Service Management Engineer to join a growing team. In this role, you'll be at the heart of the IT monitoring and event management services, ensuring smooth operations, rapid incident response, and proactive service improvement. If you're passionate about technology, problem-solving, and delivering excellent … service, this could be the role for you. What you'll be doing Acting as the first point of contact for event management queries and issues. Monitoring and triaging events, ensuring incidents are logged, categorised, and escalated correctly. Maintaining operational integrity of monitoring systems, including user access and software version control. Supporting proactive identification and resolution of potential service issues … before they affect customers. Assisting with documentation, reporting, and service improvement initiatives. Collaborating with teams across ITSM, Operations, and Service Delivery to ensure effective end-to-end service. What we're looking for Essential skills & experience Strong knowledge of the Logic Monitor platform (LMCA certification desirable). Experience with N-able N-sight RMM agent deployment and maintenance. Skilled in More ❯

required) Salary: £28-30k plus competitive benefits Job Type: Full-Time, Permanent-9 am-5.30 pm Sector: IT Support/Managed Service Why This Company A well-established and respected Managed Service Provider (MSP) with nearly 20 years of experience delivering comprehensive IT solutions across the UK. Acting as the external IT department for their clients, pride themselves on … providing expert support, proactive maintenance, and trusted consultancy. Work across a wide variety of sectors and have built long-standing relationships based on professionalism, reliability, and service excellence. A forward-thinking culture and, most importantly, being treated as an individual. A supportive senior management team with a history of stability who lead with their values, a business with a heart … autonomy for your voice to be heard. What You’ll Be Doing We want to speak with 1st/2nd Line IT Support Engineers to join a growing, open and established team. This role is perfect for a technically skilled IT professional who enjoys both remote and onsite support and is keen to develop their career in a dynamic MSP More ❯

IT Support Technician Aldridge, Walsall £30,000 – £35,000 (DOE) plus, annual bonus and excellent benefits Our client is seeking an IT Support Technician (1st and 2nd Line) to join their growing team. This is a fantastic opportunity for a technically skilled and customer-focused professional to work within a supportive environment, delivering IT support and managed services to a … wide variety of organisations. The successful candidate will provide first and second-line support across a diverse range of technologies, both remotely and on-site. IT Support Technician Key Responsibilities: Acting as the first point of contact for customer IT issues. Triaging and managing tickets within a helpdesk system, Zendesk. Installing, configuring, and maintaining hardware and software across customer environments. … Using remote monitoring and management tools to diagnose and resolve technical issues. Maintaining accurate technical documentation. Supporting client devices (Windows, Mac, Android, iOS) and Windows Server environments. Managing Microsoft 365 and cloud services (Azure, AWS). Configuring and supporting network infrastructure including routers, firewalls, and switches. Assisting with managed services such as connectivity, hosted telephony, backup, monitoring, and security solutions. More ❯

Our client is a dynamic IT outsourcing and managed services provider passionate about delivering innovative solutions to SMEs. Join their friendly, motivated team and grow your career in a supportive environment that prioritises your development. Job Title: IT Field Engineer Location: Horsham (Must be a driver with your own transport) Salary: £30,000 - £35,000 DOE Hours: Monday Friday … About the Role: As an IT Project Engineer , you will be responsible for ensuring all IT projects are completed efficiently, on time, and to a high standard. Acting as a key point of contact, you will identify and escalate potential issues while providing hands-on support to the team. Covering all service areas, you will be hands on with supporting … clients office relocations through to handling multi-site infrastructure needs. Day to Day Responsibilities: Assist in the daily operations of the IT Projects department, handling client requests via phone and email while ensuring timely follow-ups. Work closely with the IT Projects Manager, providing regular progress updates and flagging potential issues to ensure proactive solutions. Support installations and project work More ❯

Our client is a dynamic IT outsourcing and managed services provider passionate about delivering innovative solutions to SMEs. Join their friendly, motivated team and grow your career in a supportive environment that prioritises your development. Job Title: IT Field Engineer Location: Horsham (Must be a driver with your own transport) Salary: £30,000 - £35,000 DOE Hours: Monday – Friday … About the Role: As an IT Project Engineer , you will be responsible for ensuring all IT projects are completed efficiently, on time, and to a high standard. Acting as a key point of contact, you will identify and escalate potential issues while providing hands-on support to the team. Covering all service areas, you will be hands on with supporting … clients office relocations through to handling multi-site infrastructure needs. Day to Day Responsibilities: Assist in the daily operations of the IT Projects department, handling client requests via phone and email while ensuring timely follow-ups. Work closely with the IT Projects Manager, providing regular progress updates and flagging potential issues to ensure proactive solutions. Support installations and project work More ❯

We are seeking a Technical Support Engineer to join our IT department.In this role, it will involve troubleshooting IT-related issues (in person, by telephone, messaging, or email) and making sure problems are resolved accurately and efficiently. An understanding of PC hardware set-up and configuration (imaging of PC/Laptops) is required, whilst any knowledge of supporting Mac desktop … environments would be an advantage. If you have current experience of working in an IT Service Desk environment, who has a good breadth of technical knowledge and excellent customer services skills, we would love to hear from you! Why work for us? Draper Tools is a family business with a rich history, a strong, supportive family culture and a passion … for continuous improvement. We believe everyone can make a difference, we value opinions, we embrace new ideas and take a collaborative and proactive approach to change. People enjoy working for us; one in six employees have worked for Draper for more than 25 years! Plus, we are proud winners of Employer of the Year 2025 at the Solent 250 Awards. More ❯

O365 - Cheltenham x5 days per week on-site£45,000 - £60,000 salaryA leading Cheltenham client seeks a hands-on Technical Lead to drive complex infrastructure projects, cloud migrations, and maintain technical standards. The role serves as the L3 escalation point and engineering team role model, with potential to advance to Technical Director and senior leadership.Key skills and responsibilities,* Led … Microsoft 365, SharePoint, and Azure/cloud migration projects from scoping to rollout.* Delivered technical solutions and infrastructure migrations, ensuring quality and acting as escalation point.* Developed and maintained cybersecurity strategies aligned with industry standards.* Built secure user devices and managed device integrity and anti-malware.* Implemented proactive monitoring and automation tools for predictive operations.* Drove service management improvements including … ticketing and root cause analysis.* Ensured robust backup strategies and data integrity across on-premises and cloud.* Expert in infrastructure, endpoint security, network services, RMM, and ITIL-based service delivery.* All backup strategies, whether on-premises or cloud-based, should be assessed for suitability, with monitoring and management processes implemented to maintain data integrity and support business continuity* Develop and More ❯

Azure/O365 - Cheltenham Fully onsite work!!!!!!! £45,000 - £60,000 salary A leading Cheltenham client seeks a hands-on Technical Lead to drive complex infrastructure projects, cloud migrations, and maintain technical standards. The role serves as the L3 escalation point and engineering team role model, with potential to advance to Technical Director and senior leadership. Key skills and responsibilities … Led Microsoft 365, SharePoint, and Azure/cloud migration projects from scoping to rollout. Delivered technical solutions and infrastructure migrations, ensuring quality and acting as escalation point. Developed and maintained cybersecurity strategies aligned with industry standards. Built secure user devices and managed device integrity and anti-malware. Implemented proactive monitoring and automation tools for predictive operations. Drove service management improvements … including ticketing and root cause analysis. Ensured robust backup strategies and data integrity across on-premises and cloud. Expert in infrastructure, endpoint security, network services, RMM, and ITIL-based service delivery. All backup strategies, whether on-premises or cloud-based, should be assessed for suitability, with monitoring and management processes implemented to maintain data integrity and support business continuity Develop More ❯

Azure/O365 - Cheltenham Fully onsite work!!!!!!! £45,000 - £60,000 salary A leading Cheltenham client seeks a hands-on Technical Lead to drive complex infrastructure projects, cloud migrations, and maintain technical standards. The role serves as the L3 escalation point and engineering team role model, with potential to advance to Technical Director and senior leadership. Key skills and responsibilities … Led Microsoft 365, SharePoint, and Azure/cloud migration projects from scoping to rollout. Delivered technical solutions and infrastructure migrations, ensuring quality and acting as escalation point. Developed and maintained cybersecurity strategies aligned with industry standards. Built secure user devices and managed device integrity and anti-malware. Implemented proactive monitoring and automation tools for predictive operations. Drove service management improvements … including ticketing and root cause analysis. Ensured robust backup strategies and data integrity across on-premises and cloud. Expert in infrastructure, endpoint security, network services, RMM, and ITIL-based service delivery. All backup strategies, whether on-premises or cloud-based, should be assessed for suitability, with monitoring and management processes implemented to maintain data integrity and support business continuity Develop More ❯

opportunities within their technical team? Our client is a growing family-run business, providing managed IT services to a diverse range of customers across the whole of the UK and globally, including America, China, Italy, and Dubai. They take pride in a strong company culture, investment in technology, and commitment to supporting their team's professional growth. The Role: We … are looking for an experienced Tier 2 Service Desk Engineer to join a growing team. The successful candidate must have experience working in a Managed Service Provider (MSP) environment and be comfortable dealing with a wide variety of IT challenges, including networking. This role is an excellent opportunity to work with a diverse client base, ranging from corporate businesses to … probation, hybrid working (3 days in office, 2 days from home) Pension scheme Career progression opportunities: Technical team of eighteen with pathways to advance within Tier 3, field engineering, and specialist roles. Company socials: Team activities such as go-karting, NQ64 gaming bar nights, charity quiz nights, Christmas parties. Football industry exposure: Investment in football clubs, early access to cutting More ❯

Line IT Support Technician Location: Ilkley Salary: Up to £38,500 per annum Type: Full-time Overview Our client is a well-established Managed Service Provider (MSP) supporting small and medium-sized businesses across West and North Yorkshire. They pride themselves on delivering reliable, secure IT services and building strong client relationships through excellent customer service. This is an excellent … opportunity for a skilled IT professional to join a supportive and collaborative team. The role is primarily 2nd line support, with responsibility for escalated tickets, advanced troubleshooting, and assisting with projects. Flexibility is important, as the successful candidate will also answer phones and handle 1st line calls when required. Over time, the role offers clear opportunities to develop 3rd line … skills and take on more complex technical responsibilities. Key Responsibilities Client Support: Answer support calls and provide 1st line help when needed. Take ownership of 2nd line tickets and escalations. Provide remote and on-site support to a variety of clients. Build strong, trust-based client relationships. Technical Expertise: Administer and support Microsoft 365, including user management, migrations, Intune, Entra More ❯

Company Profile Total IT is an award-winning technology services company based in Bedford. Total IT has been going since 2006 with an established growth record, fantastic clients and an excellent working environment. Committed to delivering high touch IT support, our aim is to provide the highest levels of service coupled with a great working environment. Experience: You will be … an IT Field Engineer managed by our Professional Services Team Leader . You will be managed by our Head Office in Bedfordshire and your key responsibility w ill be to attend client sites around the country , predominantly London . You are expected to respond to reactive issues and complete the successful installation of both IT hardware to meet client requirements … taking ownership of issues and ensuring the clients expectations and both set, met and exceeded providing a quality service first time, every time . As a field engineer, youll combine product knowledge with fantastic people skills , relationship building delivering exceptional solutions to clients. Minimum of 2 yr experience within similar technical role Familiar with working onsite at clients premises A More ❯

1st Line IT Support Engineer looking to develop your career within a thriving Managed Service Provider (MSP) ? This is an exciting opportunity to work with a variety of clients and technologies, gaining valuable experience in a supportive and fast-paced environment. Key Responsibilities Act as the first point of contact for client IT support requests via phone, email, and remote … tools. Diagnose and resolve a wide range of technical issues across hardware, software, and networks. Provide support for Microsoft 365, Windows 10/11, and core business applications. Set up and configure desktops, laptops, mobile devices, and printers. Manage Active Directory accounts, password resets, and user permissions. Escalate complex incidents to 2nd/3rd Line Engineers where necessary. Maintain accurate … documentation in the ticketing system. Assist with client projects, such as migrations, upgrades, and new system rollouts. What You'll Bring Previous experience in a 1st Line or Service Desk role , ideally within an MSP. Strong knowledge of Microsoft environments (Windows OS, O365, Active Directory). Basic networking understanding (DNS, DHCP, TCP/IP, VPNs). Familiarity with RMM (Remote More ❯

Technical Support Engineer – East Tilbury - £30,000 – Great Opportunity! Location: East Tilbury Salary: £26,000 - £30,000 Are you a driven and experienced Technical Support Engineer with a background in Managed Service Providers? Do you enjoy variety, from remote troubleshooting to hands-on installations and fieldwork? If so, we want to hear from you! We’re looking for a confident … and skilled IT professional to join our growing technical team. This is a fantastic opportunity to work on a wide range of technologies and clients, with plenty of scope for career growth and technical development. Essential Experience: To be successful in this role, you’ll have: Minimum 3 years’ experience in a technical support role within an MSP environment Field …/onsite experience – comfortable with installing, diagnosing, and troubleshooting hardware/software A full UK driving licence – this role includes client site visits Technical Experience: We’re looking for someone confident across a broad range of tech, including: Windows Server (2016, 2019, 2022) administration Active Directory , DNS , DHCP Microsoft 365 configuration and support SharePoint migrations and adoption SQL Server administration More ❯

IT Projects Engineer – Horsham - £35,000 – Great Opportunity! Salary: £35,000 Job Type: Full-Time | Permanent Reports To: Projects Manager Are you a proactive and organised engineer with a passion for delivering high-quality project work? Do you thrive in a fast-paced environment where no two days are the same? We are recruiting on behalf of a growing and … forward-thinking business for a IT Projects Engineer who will play a crucial role in ensuring the seamless delivery of installations and technical projects. Day-to-Day: Supporting the day-to-day operations of the Projects department, including handling client requests via phone and email. Collaborating closely with the Projects Manager to track progress, flag risks early, and keep projects … on course. Participating in on-site installations and project work, including risk assessments and scheduling tasks to meet deadlines and budgets. Travelling to client sites for project implementation and support. Managing your own project workload, maintaining accurate records and documentation. Organising workbenches, tools, and storage areas for efficient project execution. Performing proactive maintenance and recommending improvements where needed. Monitoring backup More ❯

Exciting Opportunity for a 2nd Line Engineer Ready to Take the Next Step! Are you a skilled 2nd Line Engineer with a passion for solving technical challenges and a desire to grow into 3rd Line responsibilities? Do you have experience working in a fast-paced IT Support (MSP) environment? Are you looking for a supportive company where your career can … client is a highly successful MSP that prides itself on delivering exceptional IT support. They understand that IT isn t just about technology it s about building strong relationships and being a trusted partner for their clients. As a 2nd Line Support Engineer, you ll be a key member of the team, providing high-level support to a variety of … clients. Your day-to-day will include: Resolving technical issues across Microsoft business applications and operating systems Supporting and troubleshooting networks, including WAN/LAN, routers, firewalls, and security Implementing and maintaining remote access solutions: VPN, Terminal Services, and Citrix Monitoring RMM alerts and responding promptly through service tickets Maintaining accurate system documentation in ConnectWise and IT Glue Installing, configuring More ❯

Exciting Opportunity for a 2nd Line Engineer Ready to Take the Next Step! Are you a skilled 2nd Line Engineer with a passion for solving technical challenges and a desire to grow into 3rd Line responsibilities? Do you have experience working in a fast-paced IT Support (MSP) environment? Are you looking for a supportive company where your career can … client is a highly successful MSP that prides itself on delivering exceptional IT support. They understand that IT isn’t just about technology—it’s about building strong relationships and being a trusted partner for their clients. As a 2nd Line Support Engineer, you’ll be a key member of the team, providing high-level support to a variety of … clients. Your day-to-day will include: Resolving technical issues across Microsoft business applications and operating systems Supporting and troubleshooting networks, including WAN/LAN, routers, firewalls, and security Implementing and maintaining remote access solutions: VPN, Terminal Services, and Citrix Monitoring RMM alerts and responding promptly through service tickets Maintaining accurate system documentation in ConnectWise and IT Glue Installing, configuring More ❯

Exciting Opportunity for a 2nd Line Engineer Ready to Take the Next Step! Are you a skilled 2nd Line Engineer with a passion for solving technical challenges and a desire to grow into 3rd Line responsibilities? Do you have experience working in a fast-paced IT Support (MSP) environment? Are you looking for a supportive company where your career can … client is a highly successful MSP that prides itself on delivering exceptional IT support. They understand that IT isn’t just about technology—it’s about building strong relationships and being a trusted partner for their clients. As a 2nd Line Support Engineer, you’ll be a key member of the team, providing high-level support to a variety of … clients. Your day-to-day will include: Resolving technical issues across Microsoft business applications and operating systems Supporting and troubleshooting networks, including WAN/LAN, routers, firewalls, and security Implementing and maintaining remote access solutions: VPN, Terminal Services, and Citrix Monitoring RMM alerts and responding promptly through service tickets Maintaining accurate system documentation in ConnectWise and IT Glue Installing, configuring More ❯

IT support technician - MSP Up to £30k Working from home with client visits Devon Benefits: Work from home (apart from client visits and initial onboarding) Health care plan Holiday increases with length of service Team socials Retails discounts Subsidised Broadband I am working with an MSP in Devon who is looking for a skilled IT support technician with extensive first … line, and some second line experience to join the team. This role will require client site visits and as such you will need to be able to drive to be successful. You will be providing day to day IT support for clients, remotely and on site when needed. You will be answering and triaging calls, sticking to SLA, managing your … time effectively, and escalating when necessary. You will be providing customer updates and ensuring customer satisfaction as well as updating documentation as necessary. You will work with third party vendors when necessary. You will be involved with hardware builds. This company has an excellent reputation, and you will be exposed to a wide range of technologies and technical support that More ❯