Application Support Consultant
Exeter, Devon, United Kingdom
IMP Software
Investigate and resolve customer queries in a timely and efficient manner. Escalate support tickets appropriately, ensuring timely communication and resolution of complex issues. Accurately log incidents and provide detailed replication steps, along with expected outcomes, to aid in troubleshooting and resolution. Create and update customer-facing documentation, including user guides and FAQs. Analyse tickets and enhance AI-generated responses to More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: