ServiceNow Senior Business Analyst - CGEMJP
Knutsford, Cheshire, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Experis - ManpowerGroup
up to £511.29 p/d Umbrella inside IR35 Role Purpose/Summary: Overall purpose of role Business Analyst responsible for capturing & defining business requirements and ensuring delivery of those requirements within the IT Service Management function with a focus on the ServiceNow ITOM platform. Key Skills/… Requirements: Understand the current as is processes Requirement specification for enhancement requests for existing ITSM/ITOM tools and processes Leading various ITSM customer working and focus groups to solicit requirements Direct interaction with customers as well as on and off-shore development teams Identify areas of process … phases Produce test strategies and engage actively in the testing phase Coordinate user acceptance testing with key project stakeholders to ensure deliverables align to requirements Work closely with BA's in other ITSM streams Take an active role in customer and stakeholder engagement sessions Take respective ownership throughout the More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: