Senior UX Research Manager
City of London, London, United Kingdom
Confidential
What You’ll Do: Partner with cross-functional teams to understand user behaviors, needs, and motivations across key e-commerce personas: consumers, merchants, and content creators. Define high-impact research questions and deliver findings that guide strategic product decisions in the UK and global markets. Plan and conduct end-to-end research using appropriate qualitative and quantitative methodologies. … Translate research insights into clear, actionable recommendations and communicate them to diverse stakeholders. Track user sentiment and behavior over time to measure product effectiveness and inform future iterations. Lead foundational and generative studies to support long-term product innovation and market adaptation. Stay on top of industry trends and apply relevant findings to improve product-market fit. Who You … Are: 6+ years of hands-on UX research experience, ideally within digital commerce or technology-driven environments. Bachelor’s or Master’s degree in Human-Computer Interaction (HCI), Psychology, Sociology, Market Research, or a related field. Language Fluency: English and Chinese Proficient in a broad toolkit of research methods including interviews, diary studies, usability testing, surveys, ethnography More ❯
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