2 of 2 Resource Allocation Jobs in Kent

resources, escalating and mitigating issues where needed. Build and maintain strong, collaborative relationships with business partners, external vendors, and internal IS teams. Manage project financials and budgets, ensuring effective resource allocation and tracking KPIs. Deliver within a hybrid methodology environment (Waterfall & Agile). Champion the use of project management tools and processes, promoting best practice across teams. About More ❯

to engineers, ensuring quality and consistency of service delivery. Act as escalation point for customer issues, critical incidents (P1s), and vulnerability triage. Oversee shift management, ensuring appropriate cover and resource allocation. Carry out regular quality checks on cases, ensuring high standards of communication and resolution. Track, analyse, and report on SLAs, KPIs, team stats, and customer feedback. Work with More ❯