1 of 1 Resource Analyst Jobs in Bristol

Resource Planning & Real Time Analyst 762 Job Description Longreach Recruitment are hiring a contact centre Resource Planning & Real Time Analyst . The position will be responsible for ensuring optimal performance and service level attainment within a multi-channel contact centre. You'll manage real-time performance … and work closely and collaboratively with operations to identify improvement initiatives; you'll also ensure there are effective schedules and forecasts focusing on aligning resource to predicted demand. Comfortable working with a variety of data sets, you'll keep stakeholders appraised on performance, ensure forward planning and effective schedules … plus benefits. Monday to Friday (no weekends!), the team works onsite supporting operations 4 days per week. Key Role Purpose & Responsibilities Deliver forecasting and resource planning across Customer Service and Sales (volumes, AHT, Shrinkage and ASA). Propose and manage shift patterns that meet the requirements of the business More ❯