Principal Service Delivery Manager
- Hiring Organisation
- Intercity Technology Limited
- Location
- Birmingham, West Midlands, United Kingdom
- Employment Type
- Permanent
will be responsible for leading and consolidating our service delivery function. The role will drive process standardisation, resource management, escalation handling, and continuous improvement initiatives. You will work to optimise operational efficiency, enhance customer satisfaction and ensure service excellence through industry best practices. With a proven background … know the value of being involved at all levels to demonstrate a thorough understanding of the opportunities to improve automation and customer experience. Resource management experience is advantageous. Drive innovation from reactive to proactive, help customers understand their strategy and embed the teams more deeply into customer environments ...