3 of 3 Resource Management Jobs in Sheffield

Responsibilities: Lead project teams to ensure successful project delivery within budget, on time, and to the expected quality standards. Prepare, maintain, and present project documentation in line with project management processes. Collaborate with internal departments to enhance project efficiency and resource management. Act as an ambassador for the project team, ensuring clear communication with stakeholders. Monitor and manage … participate in project meetings, both internally and with key stakeholders. Deputise for senior project leadership as required. What We're Looking For: Minimum of three years' experience in project management or project engineering. Qualification in project management or equivalent experience. Degree in an engineering-related discipline. Strong leadership and communication skills with the ability to engage at all More ❯

Supervise all program and project managers involved to provide feedback and resolve complex problems Discover ways to enhance efficiency and productivity of procedures and people Apply change, risk and resource management principles when needed Read reports prepared by managers to determine progress and issues Ensure program operations and activities adhere to legal guidelines and internal policies Keep senior … management informed with detailed and accurate reports or presentations Requirements and skills Proven experience as program director or other managerial position Thorough understanding of project/program management techniques and methods Excellent Knowledge of performance evaluation techniques and key metrics Outstanding knowledge of data analysis, reporting and budgeting Working knowledge of MS office and program management software More ❯

goals and deliver exceptional customer service. Support a culture of continuous improvement, responding to change and promoting a collaborative culture and sharing knowledge. Implement customer service best practices, performance management, resource management and ensure the team KPIs are adhered to. Set performance targets and KPIs for the team and regularly monitor their performance to ensure individual and … efficiency and service quality. Monitor customer feedback and use it to improve customer care processes and service delivery. Provide regular reports on team performance and customer service metrics to management Ensure customers are given excellent levels of service during all interactions Conduct training sessions to ensure that team members are equipped with the necessary skills and knowledge to deliver … Marketing and Development teams to align messaging, product enhancements, and support processes with customer needs and feedback. Skills required Minimum of 3 years of experience in a customer service management role Experience with contact centre technology, and deploying AI automation solutions Strong leadership abilities with the ability to motivate and inspire team members. Excellent written and verbal communication skills. More ❯