Overview Once For All is a high-growth, cloud-based, SaaS subscription business. Our technology helps our customers to manage their supply chain governance, riskmanagement and compliance. We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction, transport, retail, hospitality education, facility and property management … of the product. Help our customers in using our technology over the phone and over email. Act as the voice of the customer and provide feedback to the Senior Management and to the Product team. Own the overall relationship with our customer base, which includes training, increasing adoption, ensuring retention, and ongoing satisfaction. Responsible for the relationships with the … for addressing complex issues in a customer-centric manner and finding effective solutions. Customer Feedback Collection: Skilled in gathering and analyzing customer feedback to improve products and services. Time Management: Ability to manage time effectively, prioritizing tasks to meet deadlines and ensure customer satisfaction. Empathy: Understanding and addressing customer needs and concerns with sensitivity and care. Renewal ManagementMore ❯
Job Description and Person Specification for more details including main responsibilities. Person Specification Training and Qualifications Essential Educated to Master's Degree in a relevant field such as Information Management, or Health Informatics (or equivalent level of experience). Certification in Information Governance, Data Protection, or GDPR (e.g., CIPP/E, GDPR Practitioner). Formal training in Data Protection … Impact Assessments (DPIA) or Privacy Risk Management. Certification in Records Management or knowledge of NHS Records Management Code of Practice. Desirable Training in developing business cases for change or aligning service models with Information Governance. Project or Programme Management certification (e.g., PRINCE2, Agile, MSP). Certification in Information Security or Cybersecurity frameworks (e.g., ISO 27001, Cyber … Control (RBAC) models and their implementation within healthcare IT systems. Desirable Experience in leading IG policy harmonisation across multiple organisations or trusts. Knowledge of NHS Information Governance and Records Management Code of Practice. Experience in managing and driving IG compliance monitoring initiatives across large, multi-stakeholder projects. Skills and Ability Essential Exceptional verbal and written communication skills and evidence More ❯
Basingstoke, Hampshire, South East, United Kingdom Hybrid / WFH Options
Ad Warrior
per annum (Basic salary + OTE(£40k predicted) Vacancy Type: Permanent, Full Time Our client is a high-growth, cloud-based SaaS company, providing industry-leading supply chain and riskmanagement software solutions. Following exponential growth of 50% YoY, they are looking to continue this by maximising sales opportunities within their customer base. This team will support their … ambitious plans to become Europes leader in supply-chain management solutions and reach £200mil ARR. The Role Develop a clear understanding of their value proposition and solutions. Pro-actively reach out to customers to promote and educate them on their products and services. Deliver value to your customers through consultative questioning and actively listening to understand their challenges and … Collaborate with team members and share knowledge. Build and nurture strong long-term relationships with your customers to drive new business opportunities. Manage and maintain the sales Customer Relationship Management (CRM) system to record activity. Skills and Qualifications Passionate individuals who are eager to build a successful career. Ambitious self-starters with tenacity and resilience. Hardworking and determined team More ❯