Service Delivery Manager
Guernsey, United Kingdom
Apogee Corporation Limited
the IMACD process and maintain an accurate customer asset inventory. Develop and report on SLAs and KPIs, ensuring accountability and transparency across teams. Lead incident, problem, change, and request management to ensure continuity and minimal disruption. Act as the key liaison between stakeholders and operational teams, building strong and productive relationships. Coordinate with technical staff, third-party suppliers, and … practices and real-time feedback. Maintain detailed documentation including procedures, service catalogues, and workflows. Support the rollout and integration of new services into business-as-usual operations. Contribute to risk management, governance, compliance, and audit-readiness. Lead and mentor service delivery team members to create a high-performance, collaborative culture. Flexibility: We support work-life balance and encourage More ❯
Employment Type: Permanent
Posted: