Service Delivery Manager
Haywards Heath, Sussex, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
First Central Services
Operating within a DevOps environment, you'll work with product owners, developers, architects, and business teams to deliver reliable, value-driven services-using automation and Azure technologies to reduce risk and improve performance. As part of the Service Management community, you'll help shape shared processes, manage SLAs, oversee operational changes, and support ongoing service improvements across the … of our offices in Salford Quays, Manchester; Haywards Heath, West Sussex; or Guernsey , with occasional office visits. Core skills for success: Excellent communication skills, verbal and written Strong time management and organisational skills Leadership and influencing skills, able to collaborate across technical and business teams Analytical mindset focused on service improvements and automation opportunities Passion for delivering business value … Digital Workspace Handling escalations and ensuring SLAs are met Collaborating with development, architecture, operations, and business teams Monitoring service performance and reporting to leadership Overseeing operational change processes and risk management Participating in planning and prioritization of IT initiatives Leading process improvements and automation projects, especially leveraging Azure tools Managing SLAs, conducting reviews, and driving service enhancements Providing More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: