5 of 5 Root Cause Analysis Jobs in Aberdeen

complex incidents using tools like SCCM, MS Endpoint, Intune, PowerShell, and Active Directory (on-prem and Azure AD). Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the More ❯

evaluation and review of process risk and identify appropriate controls to reduce the likelihood of potential process failure occurring that may adversely affect the business e.g., Failure Mode Effect Analysis (FMEA). Lead the investigation of Customer Complaints, ensuring corrective action is identified, agreed and implemented in a timely manner to prevent recurrence. Ensure all NCRs are investigated in … a timely manner, ensuring root cause and corrective action is identified, agreed and implemented in a timely manner to prevent recurrence. Support the Quality Inspection activities as required, including assisting client inspection activities. Ensure Quality Inspection activities are conducted and reported in a timely manner for all internal and external stakeholders. Ensure monitoring and measurement devices are calibrated … Verify the effectiveness of actions to prevent recurrence prior to closure, ensuring documented information is retained. Lead third-party audits including Client/Project audits, certification audits. Lead the analysis and review of quality management system performance (trends) and identify recommendations for improvement. Lead the communication and reporting of quality management performance internally and externally, including client and project More ❯

knowledge into useful features and model inputs in close collaboration with subject matter experts. • Use both structured and unstructured data sources to carry out data wrangling, feature engineering, and root cause analysis. • Monitor model performance, retrain as necessary, and make sure models continue to be precise and understandable in real-world settings. • Ensure compliance to data governance guidelines More ❯

is kept up to date and to a high standard Vendor escalation and case management Assisting the Technical Services Manager with creation of major incident reports, service reports and root cause analysis Performing regular maintenance and patching of managed service clients network and security systems Identifying and suggesting service improvements Mentoring other members of the team Participating More ❯

is kept up to date and to a high standard Vendor escalation and case management Assisting the Technical Services Manager with creation of major incident reports, service reports and root cause analysis Performing regular maintenance and patching of managed service clients network and security systems Identifying and suggesting service improvements Mentoring other members of the team Participating More ❯