19 of 19 Root Cause Analysis Jobs in Scotland

quality standards. Supporting and optimising Oracle Identity Manager within operational environments. Conducting vulnerability assessments and penetration testing (VAPT) to identify and mitigate risks. Performing root cause analysis and trend analysis to drive service improvements. Developing and maintaining standard operating procedures (SOPs) and technical documentation. Mentoring team ...

models, and services. Support release and change management, ensuring safe deployments, validation, and rollback readiness. Serve as a senior escalation point for incidents, performing root cause analysis and preventive remediation. Design and maintain monitoring, alerting, and observability for platform components and data workloads. Operate and optimize cloud ...

with internal policies and industry best practices-particularly within secure or regulated environments. Oversee incident and problem management for M365 services, ensuring timely resolution, root-cause analysis, and continuous improvement. Champion user experience and customer satisfaction, developing strong relationships with stakeholders across the business. Manage service processes ...

with internal policies and industry best practices-particularly within secure or regulated environments. Oversee incident and problem management for M365 services, ensuring timely resolution, root-cause analysis, and continuous improvement. Champion user experience and customer satisfaction, developing strong relationships with stakeholders across the business. Manage service processes ...

device management and endpoint security using tools like Intune and Defender, including patching and policy enforcement. Provide advanced (2nd/3rd line) support, performing root cause analysis and automating tasks with scripting (e.g., PowerShell). Act as a technical lead and SME, supporting global infrastructure deployments ...

Article Inspection (FAI) and ensure compliance with safety standards i.e. ISO 9001 or AS9100. Observability & Support: Maintain platform observability and respond to incidents through Root Cause Analysis (RCA) to improve service efficiency. System Integration: Designing and implementing interfaces between MES (e.g., Werum PAS-X, Rockwell Pharmasuite ...

across our engineering landscape. Responsibilities • Maintain and deploy automation services, ensuring stability and reliability across environments. • Investigate and resolve failures in automated flows, performing root cause analysis and implementing corrective actions. • Extend proof-of-concept (POC) code into robust services and ensure ongoing sanity testing post-deployment ...

prioritization and escalation trigger · Incident Closure · Incident resolution · Article creation and collaboration with Service Desk Experts to create new articles · Problem Creation for RCA (Root Cause Analysis (if applicable) · Customer on site visit for crisis mgmt. and complex issues resolution · Manage KPIs including NPS (Net Promotor Score ...

with an outage, working with internal teams and the customer to keep the game infrastructure online. DUTIES AND RESPONSIBILITIES Diagnosing and performing root cause analysis on customer infrastructure, including in incident scenarios Proactively identify and raise methods of improving team efficiency and procedures to improve the support ...

network availability, performance, and reliability across the estate • Support and implement new network technologies and project initiatives • Work closely with 3rd party vendors for root cause analysis and resolution • Maintain and produce technical documentation and implementation plans • Collaborate with global teams across multiple regions • Ensure compliance with ...

System Support & Maintenance Provide day‐to‐day support for Workday modules (e.g., HCM, Compensation, Recruitment, Talent, Learning, VoE, Reporting). Troubleshoot system issues, perform root‐cause analysis, and resolve user queries in a timely manner. Manage security roles, access requests, and data integrity. Maintain system documentation including ...

company. Responsibilities Co-ordination and Ownership of support tickets Liaising with 3rd party vendors and taking part in troubleshooting conference calls to perform root cause analysis on critical system issues Provision of second-line technical support to internal and external customers, maintaining service levels Performing daily health ...

Responsibilities Co-ordination and Ownership of escalations from 2nd line Liaising with 3rd party vendors and taking part in troubleshooting conference calls to perform root cause analysis on critical system issues Provision of 3rd line technical support to internal and external customers, maintaining service levels Performing daily ...

Responsibilities Co-ordination and Ownership of escalations from 2nd line Liaising with 3rd party vendors and taking part in troubleshooting conference calls to perform root cause analysis on critical system issues Provision of 3rd line technical support to internal and external customers, maintaining service levels Performing daily ...

Responsibilities Co-ordination and Ownership of escalations from 2nd line Liaising with 3rd party vendors and taking part in troubleshooting conference calls to perform root cause analysis on critical system issues Provision of 3rd line technical support to internal and external customers, maintaining service levels Performing daily ...

across all HR Systems and data sources. Work with HR Analytics teams to support data-driven insights, dashboards, and reporting solutions. Conduct data audits, root-cause analysis, and recommend improvements to data governance processes. Process Improvement & HR Lifecycle Support Analyse end-to-end HR processes and identify ...

knowledge transfer to improve quality and internal expertise. Product Development and System Improvement Investigate issues raised by clients or internal teams and contribute to root cause analysis. Participate in the testing process, including regression testing and verification of new features and fixes. Cross-Team Collaboration and Support Liaise ...

knowledge transfer to improve quality and internal expertise. Product Development and System Improvement Investigate issues raised by clients or internal teams and contribute to root cause analysis. Participate in the testing process, including regression testing and verification of new features and fixes. Cross-Team Collaboration and Support Liaise ...

given the research and development environment, have clearly defined requirements. Maintain and improve legacy codebases as needed. Support prototype and production transfer, troubleshooting and root-cause analysis. You'll need to have a degree (or higher) in Electrical Engineering, Computer Engineering, Computer Science, or related field. ...