1 of 1 Root Cause Analysis Jobs in Accrington

governance across the UK operations and ensuring that every technology investment delivers tangible, measurable benefits that positively impact revenue, margin, and EBITDA. Key Responsibilities * Requirements Management: * Lead the collection, analysis, and prioritisation of functional and non-functional requirements across the UK business units. * Translate approved requirements into clear user stories, detailed acceptance criteria, and well-defined delivery plans within … IT Manager. * Establish and monitor effective Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), curate a comprehensive knowledge base, measure user satisfaction (CSAT, NPS), and drive thorough incident root-cause analysis. * Stakeholder Engagement & Communication: * Act as a trusted advisor and key liaison for UK franchise partners, country management, and functional leads. * Produce clear, data-driven status reports … UK IT Manager & Help Desk Team * Development partners (internal & external) supporting UK systems * UK Franchise partners & store owners Skills & Experience * Proven track record of 7+ years in IT business analysis, product ownership, or IT governance roles, ideally within multi-site or franchise organisations operating in the UK. * Demonstrable success in managing technology initiatives within complex, multi-platform environments (experience More ❯