that cannot be addressed by First or Second Line support. You will play a key role in maintaining and improving the organisation’s IT infrastructure, performing deep-dive diagnostics, rootcauseanalysis, and implementing long-term solutions. In addition to supporting escalated incidents, you will contribute to system design, strategic projects, and continuous service improvement. Key Responsibilities … Expert-Level Support & Issue Resolution Take ownership of high-level, complex incidents and problems escalated from Second Line Support Perform in-depth diagnostics and rootcauseanalysis across infrastructure, systems, and applications Develop and implement long-term fixes and preventative measures to reduce repeat incidents Infrastructure Management & Improvement Maintain, monitor, and optimise servers, storage, networking, and virtual … support role Strong expertise in server administration, networking, virtualisation, and storage solutions Solid understanding of IT security principles and best practices Ability to carry out detailed troubleshooting and perform rootcauseanalysis Experience managing or contributing to technical projects and service improvements Proficiency in tools such as Active Directory, Group Policy, Office 365, Exchange, and Windows Server More ❯
Doncaster, Yorkshire, United Kingdom Hybrid / WFH Options
Hiya Technology Ltd
and Reporting: Define and track key quality metrics to measure the effectiveness of QA processes. Provide regular reports and updates on testing progress, coverage, and results to stakeholders. Conduct rootcauseanalysis on defects, working closely with development teams to resolve issues and prevent recurrence. Skills and Experience of a Lead QA Analyst; Experience in quality assurance More ❯
Proficiency in languages such as Python, Bash, or Go for automation, scripting, and tool development. Experience with monitoring and logging tools and a solid background in incident management and rootcause analysis. Soft Skills: Excellent communication skills, a collaborative mindset, and the ability to mentor and lead cross-functional teams. Compensation This is a pre-seed, equity-only More ❯
that cannot be addressed by First or Second Line support. You will play a key role in maintaining and improving the organisation’s IT infrastructure, performing deep-dive diagnostics, rootcauseanalysis, and implementing long-term solutions. In addition to supporting escalated incidents, you will contribute to system design, strategic projects, and continuous service improvement. Key Responsibilities … Take ownership of high-level, complex incidents and problems escalated from Second Line Support Perform in-depth diagnostics and rootcauseanalysis across infrastructure, systems, and applications Develop and implement long-term fixes and preventative measures to reduce repeat incidents Infrastructure Management & Improvement Maintain, monitor, and optimise servers, storage, networking, and virtual environments Assist with infrastructure upgrades … support role Strong expertise in server administration, networking, virtualisation, and storage solutions Solid understanding of IT security principles and best practices Ability to carry out detailed troubleshooting and perform rootcauseanalysis Experience managing or contributing to technical projects and service improvements Proficiency in tools such as Active Directory, Group Policy, Office 365, Exchange, and Windows Server More ❯
Doncaster, South Yorkshire, Yorkshire, United Kingdom
DFS Furniture Ltd
manage automation scripts to streamline processes and reduce manual effort. Collaborate with development, data, and security teams to understand and meet their platform requirements. Lead incident resolution efforts, including rootcauseanalysis, fixes, documentation, and preventative solutions. Apply strong analytical and problem-solving skills to resolve complex technical issues. Monitor and manage platform performance, ensuring high standards More ❯
infrastructure and services seamlessly. Incident and Change Management Lead incident response efforts for Data Centre related issues, ensuring rapid resolution and minimal business impact, including out of hours. Conduct rootcauseanalysis for major incidents and implement measures to prevent recurrence. Plan and oversee DC upgrades and changes, ensuring thorough testing and compliance with change management policies. More ❯
Doncaster, Yorkshire, United Kingdom Hybrid / WFH Options
DFS Furniture PLC
manage automation scripts to streamline processes and reduce manual effort. Collaborate with development, data, and security teams to understand and meet their platform requirements. Lead incident resolution efforts, including rootcauseanalysis, fixes, documentation, and preventative solutions. Apply strong analytical and problem-solving skills to resolve complex technical issues. Monitor and manage platform performance, ensuring high standards More ❯