using data (including from large data sets) and metrics to isolate issues, test theories, confirm assumptions, generate ideas, prioritize opportunities, execute and measure success - Experience in complex problem solving, rootcauseanalysis in a business environment - Intermediate or advance proficiency with Microsoft Excel, knowledge in SQL - Demonstrated experience leading large-scale, complex cross-functional projects - Proven track More ❯
that cannot be addressed by First or Second Line support. You will play a key role in maintaining and improving the organisation’s IT infrastructure, performing deep-dive diagnostics, rootcauseanalysis, and implementing long-term solutions. In addition to supporting escalated incidents, you will contribute to system design, strategic projects, and continuous service improvement. Key Responsibilities … Expert-Level Support & Issue Resolution Take ownership of high-level, complex incidents and problems escalated from Second Line Support Perform in-depth diagnostics and rootcauseanalysis across infrastructure, systems, and applications Develop and implement long-term fixes and preventative measures to reduce repeat incidents Infrastructure Management & Improvement Maintain, monitor, and optimise servers, storage, networking, and virtual … support role Strong expertise in server administration, networking, virtualisation, and storage solutions Solid understanding of IT security principles and best practices Ability to carry out detailed troubleshooting and perform rootcauseanalysis Experience managing or contributing to technical projects and service improvements Proficiency in tools such as Active Directory, Group Policy, Office 365, Exchange, and Windows Server More ❯
Doncaster, Yorkshire, United Kingdom Hybrid / WFH Options
Hiya Technology Ltd
and Reporting: Define and track key quality metrics to measure the effectiveness of QA processes. Provide regular reports and updates on testing progress, coverage, and results to stakeholders. Conduct rootcauseanalysis on defects, working closely with development teams to resolve issues and prevent recurrence. Skills and Experience of a Lead QA Analyst; Experience in quality assurance More ❯
payment gateway within an AWS environment. Support and manage the production payments application gateway across multiple regions. Manage and resolve incident tickets for the 3rd line support team. Conduct rootcauseanalysis for Major Incidents. Plan and support Release and Change Management activities in production. Support the Problem Management process. Perform application housekeeping and maintenance tasks, including More ❯
Proficiency in languages such as Python, Bash, or Go for automation, scripting, and tool development. Experience with monitoring and logging tools and a solid background in incident management and rootcause analysis. Soft Skills: Excellent communication skills, a collaborative mindset, and the ability to mentor and lead cross-functional teams. Compensation This is a pre-seed, equity-only More ❯
Proficiency in languages such as Python, Bash, or Go for automation, scripting, and tool development. Experience with monitoring and logging tools and a solid background in incident management and rootcause analysis. Soft Skills: Excellent communication skills, a collaborative mindset, and the ability to mentor and lead cross-functional teams. Compensation This is a pre-seed, equity-only More ❯
that cannot be addressed by First or Second Line support. You will play a key role in maintaining and improving the organisation’s IT infrastructure, performing deep-dive diagnostics, rootcauseanalysis, and implementing long-term solutions. In addition to supporting escalated incidents, you will contribute to system design, strategic projects, and continuous service improvement. Key Responsibilities … Take ownership of high-level, complex incidents and problems escalated from Second Line Support Perform in-depth diagnostics and rootcauseanalysis across infrastructure, systems, and applications Develop and implement long-term fixes and preventative measures to reduce repeat incidents Infrastructure Management & Improvement Maintain, monitor, and optimise servers, storage, networking, and virtual environments Assist with infrastructure upgrades … support role Strong expertise in server administration, networking, virtualisation, and storage solutions Solid understanding of IT security principles and best practices Ability to carry out detailed troubleshooting and perform rootcauseanalysis Experience managing or contributing to technical projects and service improvements Proficiency in tools such as Active Directory, Group Policy, Office 365, Exchange, and Windows Server More ❯
Doncaster, South Yorkshire, Yorkshire, United Kingdom
DFS Furniture Ltd
manage automation scripts to streamline processes and reduce manual effort. Collaborate with development, data, and security teams to understand and meet their platform requirements. Lead incident resolution efforts, including rootcauseanalysis, fixes, documentation, and preventative solutions. Apply strong analytical and problem-solving skills to resolve complex technical issues. Monitor and manage platform performance, ensuring high standards More ❯
infrastructure and services seamlessly. Incident and Change Management Lead incident response efforts for Data Centre related issues, ensuring rapid resolution and minimal business impact, including out of hours. Conduct rootcauseanalysis for major incidents and implement measures to prevent recurrence. Plan and oversee DC upgrades and changes, ensuring thorough testing and compliance with change management policies. More ❯
infrastructure and services seamlessly. Incident and Change Management Lead incident response efforts for Data Centre related issues, ensuring rapid resolution and minimal business impact, including out of hours. Conduct rootcauseanalysis for major incidents and implement measures to prevent recurrence. Plan and oversee DC upgrades and changes, ensuring thorough testing and compliance with change management policies. More ❯
manage risks, maintain compliance, and enhance client satisfaction. Innovation & Solutions – Identify opportunities to streamline client processes, enhance efficiency, and introduce innovative products that add value for clients. Conduct thorough rootcauseanalysis for incidents, develop and implement preventive measures, and collaborate with clients to improve their operations. Business Development and Revenue Growth– Use industry expertise to uncover More ❯
Sheffield, South Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Nextech Group Limited
new clients and implementation of new services. Maintain up-to-date knowledge of products, technologies, and best practices relevant to the MSP environment. Identify recurring issues and contribute to rootcauseanalysis and long-term fixes. Key Skills & Experience: Previous experience in a 1st line support or service desk role, ideally within an MSP. Prior experience in More ❯
Doncaster, Yorkshire, United Kingdom Hybrid / WFH Options
DFS Furniture PLC
manage automation scripts to streamline processes and reduce manual effort. Collaborate with development, data, and security teams to understand and meet their platform requirements. Lead incident resolution efforts, including rootcauseanalysis, fixes, documentation, and preventative solutions. Apply strong analytical and problem-solving skills to resolve complex technical issues. Monitor and manage platform performance, ensuring high standards More ❯
Sheffield, England, United Kingdom Hybrid / WFH Options
KnowBe4
provide security/IAM best practices and design patterns Develop and document environment topologies and standards Provide an escalation point for complex issues Ensure timely recovery from outages, performs rootcauseanalysis, and implements preventative measures on owned systems Seek opportunities to automate, document, share, educate, and improve processes Gather requirements from internal clients and provide security More ❯
and calibration processes, ensuring all measurement equipment is properly maintained and calibrated in accordance with industry standards. Ensure compliance with ISO 9001 and other relevant quality management systems. Conduct rootcauseanalysis and corrective actions for non-conforming products. Maintain and analyze quality control metrics to drive continuous improvement initiatives. Serve as the technical expert on metrology More ❯
roadmap and strategic goals. Partner with regional managers, operations leaders, cluster leaders, and the central RME team to develop and execute impactful programs. Lead data-driven decision-making through analysis, establishing metrics, and implementing sustainable solutions. Plan and execute BU-specific initiatives focusing on cost optimization, process efficiency, compliance, safety, sustainability, and team development. Conduct site visits and operational … executive communications, including MBRs, QBRs, and leadership deep-dives. Create and share program updates via newsletters and reports. Develop BU roadmaps based on customer needs and business priorities. Perform root-causeanalysis to identify improvements and create actionable solutions. Prepare detailed business documents and present recommendations to senior leadership. Champion continuous improvement initiatives across the BU. Work More ❯
compliance and authenticity. Key job responsibilities • Defining strategies and owning the delivery of multiple projects, taking ownership to monitor their progress against key milestones • Leveraging a combination of data analysis skills, critical thinking and collaboration to clarify highly ambiguous problems and present tangible solution in an easy to understand format for leadership teams • Partnering closely with various Tech, Applied … broad audiences. - Extremely comfortable with ambiguity and comfortable on taking the lead to problem solve - Ability to design processes that start with the customer and work backward. - Experience with rootcauseanalysis and process design. - Strong delivery record. PREFERRED QUALIFICATIONS - Project Management Professional (PMP) or equivalent certification - Experience leveraging technology and implementing lean principles/Six Sigma More ❯
ISO 9001 standards. Oversee day-to-day quality control across manufacturing and production lines. Plan and conduct internal audits; support external audits and certification processes. Investigate non-conformances, perform rootcauseanalysis, and implement corrective actions. Collaborate with engineering, production, and commercial teams to resolve quality challenges. Maintain up-to-date documentation, procedures, and compliance records. Support More ❯
systems. Knowledge of Health, Safety, and Environmental legislation within a manufacturing environment. Proven ability to lead diverse teams, develop individuals, and foster strong stakeholder relationships. Strong problem-solving and root-causeanalysis skills, with a collaborative approach to solutions. Proficiency in using CMMS and MS Office. Be within a commutable distance of their site in Stocksbridge, North More ❯
quote and order accuracy, and driving a customer service transformation that elevates satisfaction and responsiveness. The Technical Services Manager role would suit someone who has experience of implementing structured rootcauseanalysis to resolve recurring issues, fostering cross-functional collaboration, and leveraging data-driven insights to support continuous improvement. Ultimately, the Technical Services Manager is responsible for … and a culture of accountability and growth. You will be keen to work onsite, alongside our internal teams to provide team supervision & leadership, customer service oversight, and r oot causeanalysis and issue resolution alongside process improvement and standardisation. We offer a competitive salary, performance related bonus, 25 days holiday, 7.5% pension, medicash health care plan, salary sacrifice … RMI and bespoke requests. Coordinate with sales and technical teams to resolve complex or custom order requirements. Investigate recurring issues in order processing, delivery, or customer complaints. Conduct structured rootcauseanalysis and implement corrective actions. Track and report on issue resolution effectiveness. Identify inefficiencies in current workflows and propose process enhancements. Develop and maintain SOPs (Standard More ❯
include, but are not limited to, the following: Provide technical support to suppliers, customers, and the site production and commercial teams. Manage customer complaints and non-conformances by initiating rootcauseanalysis, ensuring appropriate corrective and preventative actions, and communicating with customers internally and externally. Conduct and document traceability tests as required. Maintain and update accurate product More ❯