Applications Support Engineer
- Hiring Organisation
- FBI &TMT
- Location
- Harlow, London, United Kingdom
- Employment Type
- Permanent
support activities post-go-live. Monitoring, Incident Management & Continuous Improvement: Implement and maintain monitoring solutions to ensure system availability and performance. Manage incident triage, root cause analysis, and problem resolution for platform-related issues. Identify opportunities to enhance stability, resilience, and operational efficiency of the platform. … Strong understanding of Service Management frameworks such as ITIL. Solid background in: Operating system management (Windows/Linux) Application troubleshooting and performance optimisation Log analysis, system monitoring, and incident management Ability to collaborate effectively with technical and non-technical stakeholders. Experience working in structured delivery environments; familiarity with Agile ...