2 of 2 Root Cause Analysis Jobs in Hounslow

including SOC 2) • Continuously identify and implement process improvements Escalation & Support • Serve as the escalation point for Tier-3 support during live events • Oversee root cause analysis, corrective and preventative maintenance, and system upgrades Reporting & Governance • Track global team skillsets and performance • Provide regular status reporting … systems design, build, Tier-3 support, and IP-based workflows, with detailed knowledge of live television and production systems, transmission/decoding, signal quality analysis, and broadcast test equipment. • Strategic and operational excellence, demonstrated ability to deliver process standardization, efficiency improvements, and long-term technology strategies, while managing vendor ...

local process improvements aligned with global objectives. Escalation & Support • Serve as the primary escalation point for Tier-3 support within EMEA and APAC. • Lead root cause analysis and corrective actions for regional technical issues, ensuring minimal service disruption. Reporting & Governance • Monitor regional team performance, workload, and skill ...