system checks to identify inefficiencies and operational bottlenecks. Coordinate with end-users, application owners, and platform teams to triage and resolve incidents effectively. Reporting & Analysis Assist in the development of reporting dashboards and performance metrics, including SLAs and system uptime. Leverage tools such as Excel and Power BI to … maintain internal training materials and documentation for operational procedures. Contribute to a shared knowledge base to ensure consistent support and service delivery. Problem Solving & RootCauseAnalysis Collaborate with internal teams and external vendors to identify and resolve complex issues. Translate technical information for non-technical stakeholders More ❯
technical processes including: Security risk management Information and security operational incident management Direct management and development of 24 7 SOC Team Incident investigation including rootcauseanalysis, SIEM, SOAR, EDR Act as security incident manager for major security incidents (internal and external) Security assurance activities Quality & Compliance More ❯
support when required. Ensure all technical documentation remains current and accurate. Identify and document all associated technical risks. Manage escalation, callout procedures, incident resolution, RootCauseAnalysis, and post-incident reviews for technical and controls issues. Provide technical support and insights for BUK quotations and proposals. Qualifications More ❯
the site-based contract. Ensure the continuous operation of critical building services and systems. Act as the Senior Authorised Person for HV systems. Lead rootcauseanalysis and post-incident reviews for technical faults. Deliver scenario-based drills and technical training for engineering staff. Act as the More ❯
london (northolt), south east england, United Kingdom
PRS
the site-based contract. Ensure the continuous operation of critical building services and systems. Act as the Senior Authorised Person for HV systems. Lead rootcauseanalysis and post-incident reviews for technical faults. Deliver scenario-based drills and technical training for engineering staff. Act as the More ❯