2 of 2 Root Cause Analysis Jobs in Lanarkshire

issues escalated from 1st and 2nd line support teams. Diagnose and troubleshoot hardware, software, and network-connectivity related problems. Installing, and upgrading Operating Systems Installing, and upgrading Software Conduct root cause analysis and implement permanent solutions to prevent recurring issues. Making suggested improvements on the IT infrastructure Escalation of any unresolved issues. Successful Delivery of Quality of More ❯

fast-tracked career within the company. Responsibilities Co-ordination and Ownership of support tickets Liaising with 3 rd party vendors and taking part in troubleshooting conference calls to perform root cause analysis on critical system issues Provision of first and second-line technical support to internal and external customers, maintaining service levels Performing daily health checks of More ❯