7 of 7 Root Cause Analysis Jobs in Lanarkshire

models, and services. Support release and change management, ensuring safe deployments, validation, and rollback readiness. Serve as a senior escalation point for incidents, performing root cause analysis and preventive remediation. Design and maintain monitoring, alerting, and observability for platform components and data workloads. Operate and optimize cloud ...

prioritization and escalation trigger · Incident Closure · Incident resolution · Article creation and collaboration with Service Desk Experts to create new articles · Problem Creation for RCA (Root Cause Analysis (if applicable) · Customer on site visit for crisis mgmt. and complex issues resolution · Manage KPIs including NPS (Net Promotor Score ...

network availability, performance, and reliability across the estate • Support and implement new network technologies and project initiatives • Work closely with 3rd party vendors for root cause analysis and resolution • Maintain and produce technical documentation and implementation plans • Collaborate with global teams across multiple regions • Ensure compliance with ...

company. Responsibilities Co-ordination and Ownership of support tickets Liaising with 3rd party vendors and taking part in troubleshooting conference calls to perform root cause analysis on critical system issues Provision of second-line technical support to internal and external customers, maintaining service levels Performing daily health ...

Responsibilities Co-ordination and Ownership of escalations from 2nd line Liaising with 3rd party vendors and taking part in troubleshooting conference calls to perform root cause analysis on critical system issues Provision of 3rd line technical support to internal and external customers, maintaining service levels Performing daily ...

knowledge transfer to improve quality and internal expertise. Product Development and System Improvement Investigate issues raised by clients or internal teams and contribute to root cause analysis. Participate in the testing process, including regression testing and verification of new features and fixes. Cross-Team Collaboration and Support Liaise ...

knowledge transfer to improve quality and internal expertise. Product Development and System Improvement Investigate issues raised by clients or internal teams and contribute to root cause analysis. Participate in the testing process, including regression testing and verification of new features and fixes. Cross-Team Collaboration and Support Liaise ...