7 of 7 Root Cause Analysis Jobs in Norwich

incidents across applications, infrastructure and cloud services. Acting as the senior escalation point, you will lead third-line support activities, prevent recurring issues through root cause analysis, and support the delivery of always-on services. You will work across modern technologies including AWS, Azure, Linux, Windows, APIs … resolve high-impact incidents across cloud and on-prem environments Support 24/7 service delivery, including participation in out-of-hours cover Perform root cause analysis and implement long-term fixes Support new technology deployments and infrastructure improvements The Person Good experience in a third-line ...

point of contact between end users, internal IT teams, and external support partners Investigate and resolve system issues, carrying out root cause analysis to prevent recurrence Manage and prioritise a queue of support tickets (approx. 10-15 per day) Carry out system configuration tasks (e.g. user setup … line or above) Experience supporting a large ERP system (e.g. Dynamics 365, NetSuite, SAP, Oracle) Strong troubleshooting and analytical skills with a focus on root cause resolution Ability to manage and prioritise multiple support requests Experience working in a user-facing support environment Strong communication skills with both ...

TECS) or SmartTEC systems AWS and/or relevant technical certifications (e.g. ITIL, CompTIA, CCNP) Hands-on use of Wireshark, SIP traces, or packet analysis tools Understanding of VoIP/SIP, TCP/IP, DNS, DHCP, VLANs, and firewall configurations Experience with telecare platforms, IoT systems, or digital alarm … complex incidents, supporting Tier 1 and Tier 2 teams while leading third-line support activities. You'll diagnose and resolve high-impact issues, perform root cause analysis, and help prevent recurring problems. You'll work across cloud and on-prem environments, supporting infrastructure, applications, and integrations. ...

equipment, including switches, firewalls, and wireless environments Administer Windows Server, Active Directory, and virtualised environments Support and maintain Microsoft 365/Azure services Perform root cause analysis and implement permanent technical solutions Support multi-site infrastructure improvements and standardisation Assist the service desk team with all levels ...

equipment, including switches, firewalls, and wireless environments Administer Windows Server, Active Directory, and virtualised environments Support and maintain Microsoft 365/Azure services Perform root cause analysis and implement permanent technical solutions Support multi-site infrastructure improvements and standardisation Assist the service desk team with all levels ...

hardware, and test teams to define requirements, interfaces, and integration strategies Support validation activities including bench testing, HIL, dynamometer testing, and system verification Lead root cause analysis, system debugging, and corrective action implementation Define and oversee software verification and validation strategies, ensuring full traceability across requirements, code ...

requirements, and integration strategies. Support prototype development, system integration, and validation activities including bench testing, Hardware-in-the-Loop (HIL), and dynamometer testing. Perform root cause analysis and contribute to effective problem resolution and corrective actions. Define and oversee software verification and validation strategies, ensuring full traceability ...