5 of 5 Root Cause Analysis Jobs in Norfolk

point of contact between end users, internal IT teams, and external support partners Investigate and resolve system issues, carrying out root cause analysis to prevent recurrence Manage and prioritise a queue of support tickets (approx. 10–15 per day) Carry out system configuration tasks (e.g. user setup … line or above) Experience supporting a large ERP system (e.g. Dynamics 365, NetSuite, SAP, Oracle) Strong troubleshooting and analytical skills with a focus on root cause resolution Ability to manage and prioritise multiple support requests Experience working in a user-facing support environment Strong communication skills with both ...

point of contact between end users, internal IT teams, and external support partners Investigate and resolve system issues, carrying out root cause analysis to prevent recurrence Manage and prioritise a queue of support tickets (approx. 10-15 per day) Carry out system configuration tasks (e.g. user setup … line or above) Experience supporting a large ERP system (e.g. Dynamics 365, NetSuite, SAP, Oracle) Strong troubleshooting and analytical skills with a focus on root cause resolution Ability to manage and prioritise multiple support requests Experience working in a user-facing support environment Strong communication skills with both ...

TECS) or SmartTEC systems AWS and/or relevant technical certifications (e.g. ITIL, CompTIA, CCNP) Hands-on use of Wireshark, SIP traces, or packet analysis tools Understanding of VoIP/SIP, TCP/IP, DNS, DHCP, VLANs, and firewall configurations Experience with telecare platforms, IoT systems, or digital alarm … complex incidents, supporting Tier 1 and Tier 2 teams while leading third-line support activities. You'll diagnose and resolve high-impact issues, perform root cause analysis, and help prevent recurring problems. You'll work across cloud and on-prem environments, supporting infrastructure, applications, and integrations. ...

Online, Intune, Defender and Teams Experience supporting cloud and edge infrastructure technologies including AWS and Cloudflare (WAF/CDN/DNS) Strong troubleshooting and root cause analysis skills within complex production environments Experience supporting highly available, customer-facing platforms Ability to work remotely with ...

hardware, and test teams to define requirements, interfaces, and integration strategies Support validation activities including bench testing, HIL, dynamometer testing, and system verification Lead root cause analysis, system debugging, and corrective action implementation Define and oversee software verification and validation strategies, ensuring full traceability across requirements, code ...