3rd Line Support Engineer
- Hiring Organisation
- vertex-it-solutions
- Location
- Solihull, West Midlands, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £37,500 per annum
Services team. This is a senior technical role where you will act as the final escalation point for complex technical issues, delivering expert troubleshooting, root cause analysis, and long-term solutions across a diverse customer base. Working within a fast-paced MSP environment, you will support modern … advanced support via ticketing systems, telephone, email, and remote access tools Perform in-depth troubleshooting across infrastructure, cloud, and end-user computing environments Conduct root cause analysis and implement permanent solutions Manage and prioritise multiple technical issues while adhering to SLAs Monitor and respond to alerts generated ...