1 to 25 of 121 Root Cause Analysis Jobs in the West Midlands

Salesforce Administrator on tickets, fixes and platform issues within Salesforce and the wider tech stack. You will investigate issues end-to-end, perform root cause analysis, establish where the problem actually sits and coordinate the appropriate internal teams or third parties to resolve it. Key Responsibilities: Provide … enterprise platforms. Work closely with the Salesforce Administrator on tickets, incidents, fixes and ongoing platform support. Triage and investigate issues, determining whether the root cause sits within Salesforce, another application, an integration or elsewhere in the technology stack. Perform root cause analysis and help implement ...

Quality Performance Lead initiatives to reduce customer complaints and quality defects. Analyse quality trends and identify opportunities for improvement. Drive a proactive approach to root cause analysis and corrective actions. Challenge performance and standards where improvements are required. Leadership & Development Lead, coach, and develop the QA team. … learned from audits, complaints, incidents, and investigations are embedded into business processes. Risk & Incident Management Lead investigations into food safety and quality incidents. Facilitate root cause analysis and corrective action programmes. Escalate significant risks appropriately and take decisive action when standards are at risk. Exercise authority ...

delivers measurable improvements. What you'll be doing Owning the problem management process, governance framework, backlog, prioritisation and reporting rhythm. Leading structured problem investigations, root cause analysis and corrective action planning for recurring and major incidents. Ensuring problem records clearly capture root causes, contributing factors, business … working. What we're looking for Strong experience of ITIL 4 problem management within a complex technology or service environment. Proven capability in structured root cause analysis and causal factor analysis. Experience investigating recurring incidents and major incident outcomes. A strong analytical mindset, with the ability ...

automated remediation. Support ITGC, audit, and regulatory requirements by implementing controls, monitoring, and evidence collection for cloud environments. Respond to security incidents, perform root cause analysis, and drive continuous improvement. Monitoring, Observability & Cost Optimization: Deploy and manage cloud-native monitoring, logging, and tracing solutions (e.g., Azure Monitor … cost, and implement automated scaling and rightsizing. Produce dashboards and reports for operational and business stakeholders. Lead incident response for cloud infrastructure issues, including root cause analysis and post-mortem documentation Develop and test disaster recovery and business continuity plans for critical workloads. What you'll bring ...

with security standards and evolving threat landscapes. Act as the senior network authority during Major Incident Response Team (MIRT) activities, leading diagnosis, resolution, communication, Root Cause Analysis (RCA) and Post Incident Reviews (PIR). Develop incident runbooks, continuity plans and mitigation strategies to reduce risk, improve service … major incidents, leading network diagnosis and resolution activities, collaborating within multi-disciplinary Major Incident Response Teams, and managing complex, high-pressure situations. Experience producing Root Cause Analysis (RCA) reports, Post-Incident Reviews (PIRs), and maintaining incident runbooks, playbooks, and escalation procedures while driving continuous service improvement ...

failover, degradation handling and recovery testing. Embed reliability, security, performance and operational-readiness expectations into engineering delivery. Support major incidents, post-incident reviews and root-cause analysis, ensuring improvement actions are owned and delivered. Use DORA, availability, recovery and operational metrics to identify risks and evidence progress. … expertise in Terraform, GitHub, GitHub Actions, CI/CD pipeline design, deployment automation and release support. Practical knowledge of incident management, problem management, root-cause analysis and operational readiness. Good awareness of Site Reliability Engineering principles, with the ability to apply them pragmatically to DevOps and platform ...

Basis operations, acting as the technical escalation point for critical production issues, major incidents and service risks.Drive problem management activities, conducting root cause analysis and implementing permanent resolutions to improve service reliability and reduce recurring incidents.Deliver expert SAP Basis administration and technical troubleshooting across complex environments, resolving … database administration experience.Track record of managing complex, mission-critical SAP production environments.Experience leading major incident response and driving service restoration activities.Skilled in problem management, root cause analysis, and continuous service improvement.Ability to deliver meaningful operational reporting and service performance insights.We are a Disability Confident EmployerCapgemini is proud ...

final escalation point for complex technical issues. You'll take ownership of incidents end-to-end, focusing on deep technical investigation, root cause analysis, and delivering long-term solutions -not just quick fixes. Working across modern on-prem, virtualised, and cloud environments, you'll support a wide … Line teams Owning and resolving complex incidents and problems through to completion Performing in-depth troubleshooting across infrastructure, cloud, and EUC environments Conducting root cause analysis and implementing permanent fixes Supporting users via tickets, phone, email, and remote sessions Managing and prioritising workload in line with SLAs ...

approaches within the motor drive subsystem to enhance differentiation. Champion evidence-based engineering for the motor drive subsystem, leading the use of digital simulation, root-cause analysis, and design-of-experiments for performance validation. Generate electronics design definition and justification data to describe the design solutions … rationale behind. Manage ambiguity within subsystem-level decisions using robust risk and change control frameworks. Participate in design reviews, failure investigations and root-cause analysis activities. Participate in defining technical work packages, priorities and development plans, to ensure successful execution against programme objectives. Act as a Subject ...

target salary; client prefers to land below this What You’ll Be Doing Serve as the final escalation point for complex technical issues Perform root cause analysis and implement permanent fixes Troubleshoot Windows, Microsoft 365, Intune, networking, hardware, and cloud issues Support Windows Autopilot and imaging/… Microsoft 365 and Intune administration experience Ability to troubleshoot across endpoint, identity, network, and cloud layers Experience supporting multiple companies or business entities Strong root cause analysis and permanent-fix mindset #INDIT #J-18808-Ljbffr ...

Lead MAGMASOFT simulation, metrology and 3D scanning activities. Manage tooling control, maintenance and supplier relationships. Evaluate and implement new manufacturing technologies and processes. Lead root cause analysis and corrective action activities. Coordinate NPI projects and provide technical support for quotations. Liaise with customers, suppliers and subcontractors … optimisation and scrap reduction programmes. Knowledge of casting simulation software such as MAGMASOFT . Experience managing technical teams and driving operational performance. Understanding of root cause analysis and continuous improvement methodologies. Experience supporting new product introduction and customer-facing technical activities. Strong leadership, communication and stakeholder management ...

integrating APIs with internal and third-party platforms Developing responsive, user-focused interfaces Writing clean, secure, maintainable, and well-tested code Investigating issues, performing root-cause analysis, and implementing robust solutions Collaborating with QA, business analysts, and technical stakeholders throughout the delivery lifecycle Participating in code reviews … integrating APIs with internal and third-party platforms Developing responsive, user-focused interfaces Writing clean, secure, maintainable, and well-tested code Investigating issues, performing root-cause analysis, and implementing robust solutions Collaborating with QA, business analysts, and technical stakeholders throughout the delivery lifecycle Participating in code reviews ...

integrating APIs with internal and third-party platforms Developing responsive, user-focused interfaces Writing clean, secure, maintainable, and well-tested code Investigating issues, performing root-cause analysis, and implementing robust solutions Collaborating with QA, business analysts, and technical stakeholders throughout the delivery lifecycle Participating in code reviews … integrating APIs with internal and third-party platforms Developing responsive, user-focused interfaces Writing clean, secure, maintainable, and well-tested code Investigating issues, performing root-cause analysis, and implementing robust solutions Collaborating with QA, business analysts, and technical stakeholders throughout the delivery lifecycle Participating in code reviews ...

standards. Quality Technician Responsibilities: - Inspect electronic components and ensure that they meet the clients’ specifications - Liaise with customers and resolve any quality issues - Use root cause analysis to identify issues and prevent them from reoccurring - Document and log inspection data - Read and work to technical drawings Quality … read and work to technical drawings - Experience with Electronics or Electronics is beneficial but not essential - Must possess great attention to detail - Experience with root cause analysis would be advantageous - Graduate candidates would be considered for this position - Must be a team player If interested in Quality ...

scalable tools that streamline internal operations and support high-volume global technology operations. This role focuses on leading technical application support, system implementations and root-cause analysis across sophisticated business platforms. You will collaborate closely with internal stakeholders and external software vendors to optimise system architecture, champion … stakeholders What you will be doing Lead the delivery, configuration and ongoing maintenance of core business applications across cloud and SaaS environments Conduct advanced root-cause analysis to diagnose and resolve complex technical incidents across the enterprise stack Partner with external software vendors and internal engineering teams ...

vehicle maintenance, engineering standards, and repair methodologies. Provide expert support on complex vehicle faults, repeat defects, and engineering investigations. Lead technical reviews and root cause analysis of vehicle failures. Support major incident investigations relating to vehicle safety or reliability. Fleet Maintenance & Reliability Monitor fleet reliability, vehicle availability …/dealership operations. Experience diagnosing complex mechanical, electrical, hydraulic, and electronic vehicle faults. An understanding of DVSA maintenance requirements. Experience managing engineering investigations and root cause analysis. Knowledge of fleet management systems and maintenance reporting platforms. Strong analytical and problem-solving skills. Excellent stakeholder management and communication skills. ...

/7 enterprise where uptime, performance and stability are critical. Practical experience using LLM platforms and coding assistants safely to improve productivity, quality and root-cause analysis. Additional Information Develop and maintain resilient tools, operational APIs and automation for effective system management. Use orchestration and scripting to remove … trace issues from the edge through to origin systems and coordinate effective remediation. Participate in live incident response, post-mortems and root-cause analysis to prevent recurrence. Maintain and administer monitoring, alerting, APM and analytics toolsets, including PagerDuty workflows. Drive initiatives that improve reliability, observability, performance ...

raise service standards across the function. Major incident and escalation leadership: Own the major incident and executive escalation model, ensuring clear command, communication, root cause follow-up and business impact management for high-priority service issues. Global support and scalability: Shape and continuously improve a global support model … communication skills, with confidence influencing senior leaders, business partners, suppliers and cross-functional teams. Data-led service improvement mindset, using service metrics, user insight, root cause analysis and trend reporting to improve experience, reliability, cost and operational performance. Excellent judgement in ambiguous situations, balancing user experience, operational ...

continuous improvement of the site's AutoStore operation . This is a hands-on role combining AutoStore expertise, operational leadership, people management, data analysis and process improvement , with the opportunity to become involved in wider automation projects as the business develops. Key Responsibilities Take ownership … Management Team. Identify and implement improvements to productivity, processes, workflows and labour utilisation. Investigate picking errors, system issues and recurring operational problems using structured root-cause analysis. Diagnose and triage AutoStore issues, minimising downtime and operational disruption. Manage support issues with AutoStore and work with technology partners ...

Service Level Agreements (SLAs), and other efficiency metrics. Escalate tickets to increasingly technical resources, either within Support, Product, or Engineering to ensure troubleshooting and root cause analysis outside of your control is effectively routed and efficiently resolved. Manage customer communication and closure accordingly. Recognize recurring patterns … customer issues and advocate for improvements to CX Operations and Support Leadership. Participate in retroactive issue reviews and root cause analyses led by Support leadership or Operations. Independently manage ticket hygiene, and administrative tasks to maintain high quality support operations and performance. At times, collaborate across the Support ...

motivated, engaged and aligned with business priorities. You'll act as a technical expert within the business, supporting complex fault diagnosis and repairs, leading root cause investigations, and working closely with our Hardware Engineering team to improve product reliability and customer outcomes. Working collaboratively across Customer Services, Production … Experience diagnosing, troubleshooting and repairing electronic products. Proven experience leading, motivating and developing technical teams. Strong communication and relationship-building skills. Excellent troubleshooting and root cause analysis capability. Experience using ERP systems. Strong organisational skills with the ability to manage competing priorities. Excellent written and verbal communication ...

applications. Skills in high-level language programming. Understanding process and packaging technology. Able to training Control System Specialists and Shift Technicians in fault analysis, root cause analysis, and system recovery. Leading activities to improving asset reliability. Using CMMS systems, with experience in SAP preferred. Why Join ...

Responsible for developing and maintaining robust data models that support interactive dashboard visualizations, enabling management to identify key issues and take informed action through root cause analysis evaluation. Analysing construction project control processes and interrogating client workflows to design and document business processes with a focus … progress reports at the relevant level (Contract, Phase or HS2 Programme). Manage large volumes of data and the analysis of performance data, identifying key trends and issues, articulating analysis through appropriate charts and summary narratives, to inform business decisions. Manage large volumes of cost data from both ...

systems can support current and future workloads. Incident Response & Troubleshooting Respond swiftly to production incidents, ensuring minimal downtime and quick restoration of services. Perform root cause analysis and postmortems, implementing lessons learned to prevent recurrence. Monitoring, Alerting & Observability Contribute to the design and implementation of effective monitoring ...

WHAT YOU WILL DO: Communicate with end users and business stakeholders to clearly explain reported issues, impact, and recommended solutions Perform in-depth technical analysis for production incidents, including resolution and root cause analysis (RCA) Publish knowledge articles for incidents and service requests; create and maintain ...