21 of 21 Root Cause Analysis Jobs in West Yorkshire

cloud environments, including compute and storage scalability Containerisation & Virtualisation: Familiarity with virtual and physical server provisioning, especially in strategic data centres Platform Resilience & Observability: Designing for uptime, performance, and root cause analysis. Web Services & APIs: Used for Integration with 24+ LBGI systems Batch Processing: Understanding of batch suite performance and scheduling constraints RPA & Automation (Batching): Familiarity with robotic … process automation Log Aggregation & Analysis: Tooling for log interrogation and root cause analysis (e.g., Splunk, Dynatrace). Dashboarding: Real-time analytics dashboards for infrastructure and application health Support & Troubleshooting: Remote operations, incident response, and environment health checks. About working for us Our ambition is to be the leading UK business for diversity, equity and inclusion supporting More ❯

complex incidents using tools like SCCM, MS Endpoint, Intune, PowerShell, and Active Directory (on-prem and Azure AD). Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the More ❯

complex incidents using tools like SCCM, MS Endpoint, Intune, PowerShell, and Active Directory (on-prem and Azure AD). Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the More ❯

complex incidents using tools like SCCM, MS Endpoint, Intune, PowerShell, and Active Directory (on-prem and Azure AD). Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the More ❯

whose approach is getting it "right" in tight timescales can make a real difference". As this role includes support, you may have problem tickets to resolve including detailed root cause analysis. A typical day would start with the team's stand-up meeting for the current sprint where you'll discuss your workload and any blockers, or … you may attend a major incident management meeting where as the senior engineer on call have worked on problem root cause and resolution. Next, you may have development coding which could be a new function, problem fix or project related activity. As this role includes support, you may have problem tickets to resolve requiring detailed knowledge on the … RTGS environment is critical to the UK Payments Systems which requires a methodical approach and flexible to work outside core hours as required. Work well under pressure and problem root cause analysis to fix. Minimum Criteria We're looking for someone who has the following key skills and experience: Experience of building effective working relationships with others More ❯

setting Excellent communication skills, both written and verbal Ability to work independently and under pressure Self-motivated with good time management Experience in customer-facing roles Ability to perform root cause analysis Technical documentation skills Professional attitude Knowledge of: Microsoft Office 2010+ Windows Server 2016/2019 Active Directory Administration Microsoft Exchange Server Office 365 Desirable skills More ❯

in alignment with ITSM principles to ensure consistent service quality. Incident & Change Management - Direct incident, problem, and change management activities in accordance with ITIL standards, ensuring rapid issue resolution, root-cause analysis, and long-term service stability. Technical Collaboration - Liaise closely with Salesforce and AWS specialists to coordinate upgrades, patch releases, and enhancements, ensuring minimal service disruption More ❯

and efficiency. Automate configuration, provisioning, and deployment to reduce manual effort and streamline operations. Implement and uphold security standards, including encryption, access control, and compliance. Lead incident response and root cause analysis, applying preventive measures to avoid recurrence. Collaborate across teams (QA, DevOps, IT) to troubleshoot and enhance system performance. Maintain clear documentation for configurations, procedures, and … with a focus on Python. Skilled in TDD and BDD, primarily using Python. Deep understanding of distributed systems, networking, storage, and compute management. Strong troubleshooting skills, with experience in root cause analysis and timely resolution. Knowledge of security standards (ISO27001, NIST, GDPR) and infrastructure security best practices. Experienced with monitoring/logging tools like Splunk, Grafana, and More ❯

day coaching, mentoring, and technical direction Conduct regular 1:1s, manage personal development plans, and provide continuous performance feedback Mitigate production incidents quickly and effectively Participate in incident triage, root cause analysis, and post-mortem reviews Proactively identify system risks and drive preventative solutions Track and document incidents and fixes through established ticketing systems Create and maintain More ❯

verbal• Able to work on own and under pressure• Self-motivated• Good time management and priority handling• Previous experience of working in a customer facing environment• Ability to provide root cause analysis• Technical documentation skills• Professional working attitude Knowledge of: • Windows 7 & 10• Microsoft Office 2010+• MacOS X• Windows Server 2016/2019• AD Administration• Microsoft Exchange More ❯

operational excellence across their incident and problem management lifecycle. The Role: You'll lead a high-performing 2nd Line Support team, ensuring complex technical issues are resolved efficiently and root causes are addressed. You'll collaborate closely with engineering, product, and customer-facing teams to improve processes, track performance, and drive meaningful service improvements. If you enjoy working cross … functionally and thrive in fast-paced environments, this could be the perfect fit. Key Responsibilities: Manage end-to-end incident and problem resolution processes Conduct root cause analyses and implement preventative solutions Monitor SLAs, KPIs, and operational metrics (e.g., MTTR, incident volumes) Drive continuous improvement across support operations Collaborate with internal stakeholders to enhance service delivery Act as More ❯

in mind and is testable. You'll also: Take responsibility for writing, implementing, and maintaining high-quality and robust API tests, designing and developing frameworks from scratch. Undertake requirement analysis and validation, transforming business requirements into different layers of testing with appropriate justification (Unit, Acceptance, E2E Testing). Champion BDD process (example mapping, writing scenarios, reviews) to act as …/Reqnroll, Cucumber). Knowledge of Mocking Mechanisms with exposure to Wiremock, Interceptor Pattern, or equivalent tools. Experience in building and designing test frameworks. Good experience in defect management, root cause analysis, triage, and reporting. Excellent communication skills for presenting complex technical information clearly. Experience with Git-based source control tools and working in an agile environment. More ❯

and maintain SLAs while driving service improvements. You'll also work closely with third-party vendors to ensure high performance and manage escalations. You'll support incident response and root cause analysis, keeping teams prepared and lessons learned. Clear communication is key-you'll provide reports and insights to stakeholders and continuously look for ways to improve More ❯

management , work closely with cross-functional teams, and ensure the support function delivers measurable impact at scale. What you'll be doing: ✅ Lead the lifecycle of incidents and problems — root cause to resolution ✅ Drive process improvements, automation, and SLA adherence ✅ Collaborate with Product and Engineering to prioritise fixes ✅ Act as Incident Commander for high-priority issues ✅ Champion customer … needs and data-led performance What you’ll bring: 🔧 Strong technical background in IT ops or support 📊 Experience with SLAs, MTTR, root cause analysis 🤝 Excellent communicator, leader, and team collaborator 🧠 ITIL knowledge and continuous improvement mindset What you’ll get: 🌴 32 days holiday + bank hols 🦷 Private dental insurance 🧘 Virtual GP, mental health support & health checks 👶 Enhanced More ❯

adopted and consumed by internal users. Coordinate the operation and management of certificate authorities, including succession planning and execution. Recommend and coordinate solution design processes to improve certificate platforms. Root Cause Analysis: Conduct detailed root cause analysis for critical issues using scripts and technical expertise. User Mentorship: Guide users on how they can implement More ❯

managing stakeholder expectations, and leading a team of manual and automation testers. Your responsibilities will include: Test Planning & Strategy Define and implement comprehensive test strategies and approaches. Oversee test analysis, design, and execution across projects. Ensure alignment with business goals and technical requirements. Quality Assurance Ensure adherence to testing standards and best practices. Drive defect management and root cause analysis. Track and report on test metrics and quality indicators. Stakeholder Management Act as the primary point of contact for testing-related communications. Collaborate with cross-functional teams to ensure quality deliverables. Manage expectations and provide regular updates to stakeholders. Lead, coach, and mentor a team of testers (manual and automation). Foster a culture of continuous … learning and improvement. Conduct performance reviews and support career development. What you'll have: Proven experience as a Test Lead or similar role. Strong understanding oftest analysis, planning, and execution. Experience in defect management, root cause analysis, triage and reporting. Demonstrated ability tolead and develop teams. Hands-on experience with BDD (Behaviour-Driven Development) scripting and More ❯

at the forefront of a seamless service Serve as an escalation point for resolving issues Perform to monthly on KPIs to monitor customer interaction cadence and customer satisfaction Perform root cause analysis of customer issues and implement solutions to resolve these issues permanently Obtain, collate and present customer feedback and insight on both service and product Carry More ❯

engineers, assisting with complex fault-finding and resolution. Analyse plant performance data using monitoring systems (e.g., SCADA, inverter portals) to identify issues and opportunities for improvement. Lead or support root cause analysis investigations for major incidents or repeated failures. Maintain and develop technical documentation, fault-finding guides, and repair procedures. Liaise with inverter and equipment manufacturers for More ❯

the wider product vision. Use performance tools and customer feedback methods to identify growth opportunities and areas for improvement. Provide support to the helpdesk by assisting with incident triage, root cause analysis and providing status updates. Conduct product demonstrations for new features and functionality. Be part of and champion a clear release (Go To Market) strategy. Produce More ❯

company’s quality systems and standards. Representing Engineering, within project core teams throughout the organisation To carry out such further tasks that may be delegated by immediate management. Conduct root cause analysis and implement corrective actions for process deviations. Your Profile Essential skills/knowledge/experience: Experience in CNC Machining/CAM Programming Experience in process More ❯

work across a variety of functions, all within a highly regulated and fast-paced environment. You'll beResponsible for: Creating and maintaining performance dashboards that drive decision-making. Conducting Root cause analysis and making actionable performance recommendations. Leading the preparation of end-of-year non-household regulatory reporting and Commentary. Supporting External reporting to the Market Operator More ❯