Service Design & Transition Lead
- Hiring Organisation
- Sanderson Recruitment
- Location
- Worcester, Worcestershire, West Midlands, United Kingdom
- Employment Type
- Contract, Work From Home
- Contract Rate
- £500 - £600 per day
activities and ensure a seamless move from programme delivery into BAU support. This is a high-profile assignment involving a new Salesforce CRM, SAP integrations and a customer experience portal, offering the opportunity to influence service design, support strategy and ongoing product management. Key Responsibilities Define the Target … Operating Model (TOM), service strategy and support model for a new Salesforce, SAP and customer portal environment. Lead service design and service transition activities, ensuring operational readiness and acceptance into BAU. Establish AMS, support tiering, vendor management and product management processes. Define release management, incident management, governance ...