Service Delivery Manager (SAP) — Luxury Fashion Retail
- Hiring Organisation
- HCLTech
- Location
- Slough, Berkshire, UK
- Employment Type
- Full-time
financial close. What you'll do Service Delivery & Operations Own E2E delivery across incident, problem, change, release, environment, knowledge. Establish and enforce SLAs / OLAs, SLOs, runbooks, KT plans, and operational agreements across vendors. Lead RCA and permanent fixes; improve MTTR, reduce repeat incidents, and optimize backlog. Govern batches … / Technology / Business (or equivalent). Preferred: ITIL v4, SAP certifications (Retail / AFS / FICO / CAR), PMP / Prince2, SAFe / Agile. Why join Impact a marquee retail platform end‐to‐end, lead modernization at scale ...