Service Desk Analyst - L2
- Hiring Organisation
- Intuition IT Solutions Ltd
- Location
- Aberdeen, Aberdeenshire, United Kingdom
- Employment Type
- Permanent
- Salary
- GBP 40,000 Annual
including Exchange Online, Teams, SharePoint, and OneDrive troubleshooting. Network troubleshooting, including DNS, DHCP, VPN, Firewall rules, and Proxy issues. Remote Desktop & Endpoint Management using SCCM, Intune, or similar tools. Monitoring and managing ITSM queues to ensure ticket categorization, prioritization, and SLA compliance. Generating and analysing service performance reports, identifying trends ...