Service Desk - 2nd line Analyst
Chippenham, Wiltshire, South West, United Kingdom
Wincanton Logistics
to ensure Incidents are resolved within SLA Event Management of Infrastructure, Network and live operational Services Security Patching of the Desktop and Server estate Software delivery and packaging via SCCM Transitioning of Application support tasks from the Application Support teams into the Service Desk team Application support of live services including Warehouse, Transport and Fulfilment Apps Communicate customer updates in … Desktop and Networks ITIL Foundation or evidence of working within the ITIL framework Span of technical knowledge including Strong Office 365 administration using poweshell and other common tools Microsoft SCCM software packaging and delivery to Workstation and Server Monitoring toolsets e.g. Solar Winds or NagiosXI Active Directory All Microsoft operating systems from Windows 7 Server 2022 Understanding of VMWare Citrix More ❯
Employment Type: Contract
Posted: