1 of 1 SLA Jobs in Abingdon

agreements and contractual service level agreements and act on under-performance. Provide regular feedback to the internal customer team and assist in the production of and review the operational SLA report for your customer. Analyse performance to identify CSI opportunities. Responsible for internal process improvement activities for your customer(s) and/or team (continual improvement) and contribute to strategic … escalation with regards to live delivery for the team. Attend and contribute to internal meetings on the overall delivery of ASM and ASD. Provide necessary reporting on KPI and SLA performance. Contribute to new service introductions across Operations to ensure best practice across customers. Contribute to the budget creation and management, ensuring temporary contractors are within budget (circa More ❯