19 of 19 SLA Jobs in Oxfordshire

Line IT Support Technician will provide support to a diverse group of over 500 users, responding to incidents and requests in line with company SLA’s. You’ll be the first point of contact for all IT queries submitted via telephone, self-service portal and walk-up, keeping users updated More ❯

to resolve cases where required. Make sure that cases are managed in line with agreed SLAs and Senior Engineer input is sought, with sufficient SLA remaining. Qualifications Customer service focussed with an excellent telephone manner. A demonstrable ability to follow process and build a reassuring rapport with customers. The ability More ❯

all forms of support call are logged in the system and the client is kept updated and managing incident and request tickets ensuring established SLA’s are met. Role Providing support to all staff onsite and remotely. Help the Helpdesk Management Team with continued business improvements. Communicate daily to clients More ❯

and/or 11, in addition to Azure, Intune and building/provisioning laptops etc.. Experience responding to service tickets and responding within SLA's Confident communication skills, both with end Users and third-party suppliers. Clean and current UK driving license and willingness to use company vehicle for frequent More ❯

on IT security best practices and incident response. Security Analyst Responsibilities: Manage and resolve 2nd line incidents and requests via the Service Desk within SLA targets. Provide strong customer service to internal and external users. Monitor and support IT security systems, escalating issues as needed. Lead small teams on security More ❯

your key responsibilities will include: Resolve high-level technical issues as the escalation point for the helpdesk. Prioritise and manage multiple complex tickets, meeting SLA deadlines. Deliver outstanding customer service via phone, email, and remote support. Support internal team development through training and shadowing. Maintain and configure Microsoft SaaS and More ❯

your key responsibilities will include: Resolve high-level technical issues as the escalation point for the helpdesk. Prioritise and manage multiple complex tickets, meeting SLA deadlines. Deliver outstanding customer service via phone, email, and remote support. Support internal team development through training and shadowing. Maintain and configure Microsoft SaaS and More ❯

sets in regard to Purchase orders Managing queues and workflows of the project coordination team, ensuring balanced work distribution across the team to meet SLA targets Responsible for reviewing individual and team performance against key performance indicators and ensuring all service level agreements are achieved Inducting, training, motivating and coaching More ❯

units and vendors. Strong acumen to understand the business needs and ability to manage services in a very dynamic environment. Knowledge and experience with SLA's, OLA's, and Contracts in insourced or outsourced environments. Knowledge and experience with Agile and Lean process methodology. You'll need to have the More ❯

all End User Devices, ensuring ICT EUD services are delivered within agreed Service Levels. ROLE RESPONSIBILITIES Provide technical/service EUD knowledge within agreed SLA's; fulfilling Service Requests in relation to end user devices. Ensure EUD Asset data is accurate and validated in line with SACM policy, ensure data More ❯

headquarters. However, we understand that flexibility matters, so we're open to discussing hybrid options based on individual needs. Key Outcomes: Maintaining the highest SLA uptimes Consolidation, improvement and expansion of our cloud infrastructure offering Increased visibility of cloud estate and health metrics Greater control and management of infrastructure for More ❯

years (Not more than 12 years) experience with Java 8, Java 11, Spring Framework, Spring Boot projects Experience in L3 Support environment, incident,SLA's etc Experience with JUnit, Spring, Postgres, TDD, Agile (Scrum). Experience in large scale integration projects involving messaging, web-services and distributed systems. Extensive experience More ❯

and accuracy of information within the system Manage services from outsource partners to achieve business requirements. Holding Partners to account, including periodic reviews, contracts SLA and KPI management along with capacity management and disaster recovery planning Communicating key plans, requirements, solutions, dependencies, risks and issues and ensuring resources to support More ❯

No. Performance Parameter Measure 1. Customer centricity - Timely security breach solutioning to end users, Internal stakeholders & external customers experience 2. Process Adherence - Adherence to SLA's (90-95%), response time and resolution time TAT Mandatory Skills: OT SECURITY. Reinvent your world. We are building a modern Wipro. We are an More ❯

Owen Mumford are looking to hire a talented 1st Line Support Engineer! Could this be your next role? Scope: The 1st Line Support Engineer is responsible for assisting the IT Service Desk Team Lead in delivering a first-class support More ❯

succeed. 1st Line IT Support Technician – main responsibilities: To manage all incidents and customer requests from receipt to resolution and closure To ensure service level agreement standards are met To promptly complete any admin paperwork and documentation Keep accurate records of all site information using IT Service Management tools Promote … Support role Experience in using Windows Server/Active Directory Experience in using Office 365 Admin Exposure to Cloud support (desirable) Experience working with SLA’s Able to effectively manage multiple priorities Exceptional customer service skills Experience in a customer-facing role Some highlights of working with my client: Personalised More ❯

beyond the capabilities of 1st Level Operations. 2nd Level Assurance Engineer expertise ensures our services are continuously available and performing to Service Level Agreement (SLA) standards. You will be assigned to work with ticket management and high-level network troubleshooting to resolve service faults efficiently. Key Responsibilities •Perform 2nd Level … Meet or exceed network availability targets and ensure service continuity. •Conduct root cause analysis (RCA) for network system faults. •Prioritize fault resolution to meet SLA/WLA requirements. •Investigate and resolve system/network problems comprehensively. •Coordinate with technical teams to manage emergencies, liaising with stakeholders (MSIP, MSDMs) and Tier2 More ❯

Job Description Owen Mumford are looking to hire a talented 1st Line Support Engineer! Could this be your next role? Scope: The 1st Line Support Engineer is responsible for assisting the IT Service Desk Team Lead in delivering a first More ❯

Software Support Analyst A leading software corporation is hiring a Software Support Analyst to join a team of first-line support professionals who possess customer service capabilities with an interest in technology. Our client is offering training on their software More ❯