3 of 3 SLA Jobs in Basildon

internal and external users, both remotely and onsite. - Take ownership of support tickets, ensuring incidents and service requests are resolved efficiently within agreed SLA targets. - Collaborate with the Head of IT and the wider team to deliver improvement plans and strategic objectives. - Lead local IT initiatives and support the maintenance ...

directly provide 2nd and 3rd line support on an exceptional basis Ensure incidents, problems, and alerts are managed and acted upon within OLA and SLA’s, managing major incident escalations from a technical perspective and managing activities with third parties, ensuring continuity of services. Collaborate with Product Owner, Delivery Managers ...

calls and emails from clients and tenants Logging reactive maintenance jobs onto the CAFM system Scheduling engineers and subcontractors Monitoring job progress and ensuring SLA compliance Raising purchase orders and processing invoices Updating clients with job status reports Supporting Contract Managers with administrative duties Ensuring accurate record keeping and system ...