5 of 5 SLA Jobs in Brighton

maintenance and upgrade of all supported technical systems and components Act as a SME and lead problem resolution and root cause analysis of complex technical issues Adhere to all SLA’s and KPI’s. Develop and implement strategies to optimize service delivery processes and improve efficiency. Monitor service performance, identify trends, and implement proactive measures to prevent issues. Create, follow More ❯

to be considered for this role The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 SCM experience – SCM module knowledge Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and More ❯

in the field and improve and influence work processes for the competence area. You will have experience of working as part of a support team ticket handling to agreed SLA's, managing your own workload and priorities. The candidate needs to have strong operational and process knowledge of HR and especially Payroll. Any experience of SuccessFactors is a benefit. What More ❯

at our data center facilities. This role requires technical expertise in handling and maintaining data center infrastructure, ensuring that all tasks are performed within the designated Service Level Agreement (SLA) to minimize downtime and ensure smooth operations. Key Responsibilities: Racking and Staging : Assist with the physical racking and staging of servers, switches, and other hardware within data center racks. Server … which could cause downtime, by securing cables and ensuring proper cable management. Troubleshooting and Resolution : Provide troubleshooting support for hardware and network issues to avoid service disruptions. Compliance with SLA : Ensure that all tasks are completed within the designated 2-hour SLA after ticket creation and acknowledgement. Documentation : Maintain accurate records of all activities, including changes, installations, and troubleshooting actions … at our data centers in the USA and Canada. The projects will require physical handling of server infrastructure and addressing any immediate hardware-related issues within the stipulated SLA. SLA : We expect all tasks to be dispatched and completed within the designated 2-hour SLA after ticket creation/acknowledgement. Note : Only local candidates in the specified locations are eligible More ❯

regional operations team, Client, external Design Consultants and the Design Delivery Managers who will provide our internal design service if required. You will be accountable for the regions Service Level Agreement, Deliverables and overall Design Brief ensuring that adequate sign resources, systems, processes, and controls are in place at all times to deliver measurable programme and project level success. About More ❯