3 of 3 SLA Jobs in Cambridge

development and implementation of the charity's IT strategy. Ensure compliance with data protection policies and IT-related regulations. Identify service delivery gaps and implement strategies for improvement. Communicating SLA performance to senior management for continuous improvement Ensuring new systems and applications are effectively implemented About us Comprehensive range of benefits: Free onsite parking & subsidised meals at our hospices Employee … efficiency. Stay up to date with current trends in IT systems to ensure ongoing innovation and relevance. Meet regularly with senior leaders to ensure alignment with business needs, reviewing SLA performance reports to identify opportunities for service and systems improvements. Person Specification Experience Essential Experience in managing an IT Team and/or outsourced IT managed service contracts. Advanced experience More ❯

for KITE users and applications, ensuring timely and efficient resolution of incidents and requests. Responsibility for incident and service requests handled by the specialized service desks. Monitor and enforce SLA compliance, driving performance excellence in Kite and the specialized service desks. Develop, maintain, and socialize knowledge articles to enhance support efficiency and self-service capabilities. Oversee and evaluate the performance More ❯

client's requirements and how the solution can meet their needs You're a skilled communicator, able to cultivate consultative business relationships You are familiar with software licencing agreements (SLA) You're degree educated in a STEM discipline, Computer Science preferred Ideally you will have a second language as you'll be selling to global customers across the world, it More ❯