9 of 9 SLA Jobs in Cambridgeshire

desk Troubleshoot and resolve issues across Windows, Office 365, Azure, networks, and cloud platforms Assist with project work such as migrations, deployments, and upgrades Maintain detailed documentation and ensure SLA targets are met Deliver excellent service with a proactive and consultative approach Salary in the region £35- 45K depending on experience 2nd/3rd Line Engineer - Cambridge/Hybrid Oscar More ❯

/3rd line mission-critical support to Managed Services customers, working independently and collaboratively with colleagues, the Network Operations Centre, and Field Engineering teams. Prioritising and resolving faults within SLA Updating customers and fault tickets regularly Supporting NOC engineering tasks Delivering system solutions for builds and upgrades Offering technical consultancy for tenders Conducting internal/external training Participating in the More ❯

and be a part of it? What youll be doing? Youll work in our 24x7 Service Management Centre, managing customer tickets, monitoring systems, prioritising faults, coordinating engineers, and ensuring SLA compliance. Shifts include 2 weeks MonFri (1 week 08:0016:00, 1 week 10:0018:00), followed by 1 week of 6-hour days with on-call duties. Additional tasks More ❯

and be a part of it? What youll be doing? Youll work in our 24x7 Service Management Centre, managing customer tickets, monitoring systems, prioritising faults, coordinating engineers, and ensuring SLA compliance. Shifts include 2 weeks MonFri (1 week 08:0016:00, 1 week 10:0018:00), followed by 1 week of 6-hour days with on-call duties. Additional tasks More ❯

faults using ServiceNow. Carry out hardware upgrades, re-cabling, and pre-deployment tasks. Provide on-site support for out-of-hours migrations and switchovers. Coordinate daily workload and meet SLA timelines based on ticketing and geography. Data Centre Support: Maintain site access and remote hands support for colocation and internal clients. Ensure compliance with ISO standards and ITIL practices. Keep More ❯

play a key role within an onshore or offshore payroll team. You will be responsible for processing payroll inputs, performing checks, and ensuring accurate, timely outputs in line with SLA’s and KPI’s. You will coordinate regular payroll feeds into the system, support employees with payroll queries, and contribute to internal projects and ad-hoc tasks that drive continuous More ❯

play a key role within an onshore or offshore payroll team. You will be responsible for processing payroll inputs, performing checks, and ensuring accurate, timely outputs in line with SLA’s and KPI’s. You will coordinate regular payroll feeds into the system, support employees with payroll queries, and contribute to internal projects and ad-hoc tasks that drive continuous More ❯

play a key role within an onshore or offshore payroll team. You will be responsible for processing payroll inputs, performing checks, and ensuring accurate, timely outputs in line with SLA’s and KPI’s. You will coordinate regular payroll feeds into the system, support employees with payroll queries, and contribute to internal projects and ad-hoc tasks that drive continuous More ❯

UK and overseas. The job description below will outline this position: Technical Service Manager Typically, this person will be responsible for managing all UK Government CSCS4 support cases, ensuring SLA/KPI targets are met or exceeded. Acting as the key link between internal teams, MOD stakeholders, and senior management, you'll coordinate technical cases from start to finish, ensuring More ❯