Service Level Agreement (SLA) Jobs in Cambridgeshire

Do you have experience of incident management and change, mentoring and working to SLA's and KPIS?... Each customer requires excellent customer service, and everyone has a responsibility to ensure any incident is resolved as quickly and efficiently as possible by: Provide leadership, guidance and support to a team of... more ▸

Employer description: CDW is a global and diverse employer with an extensive range of customers and technologies to support. Working within the vibrant, fast paced Service Desk, there is no such thing as a typical day. Each customer requires excellent customer service, and everyone has a responsibility to ensure any incident is resolved as quickly and efficiently as possible. Overview: We are now looking for an eager... more ▸

Knowledge/experience in the following technologies -Windows Server 2008/2012/2016/2019 -Active Directory user and computer management -File/Print Server - Microsoft Remote Desktop Services -Microsoft365, including the following: *Intune and Endpoint Management *Teams *Exchange on-line *SharePoint on-line *Azure AD *Microsoft Defender Desirable *Microsoft Azure knowledge *AWS Knowledge *... more ▸

Extensive and proven experience in one or some of the below technologies *Proven capability in the following technologies - Certification an advantage: oMicrosoft Azure IaaS, PaaS oMicrosoft 365 Administration oMicrosoft 365/Azure AD Identity Management oAWS IaaS, PaaS Desirable *Proven knowledge in the following technologies oWindows Server 2012R2/2016/2019 oActive... more ▸

IT Systems Application Support Analyst Our Client is looking to recruit an Application Support Analyst with at least 3 to 5 years 1 st and 2 nd Line Support experience. Reporting to the Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Application Portfolio, through the effective use and management of incident, requests and problems. ou will... more ▸

Our Vision A world-class partner to the games industry, trusted to deliver the highest quality services with passion,expertise and agility Our Purpose To serve our partners by enhancing the experience of gamers across the world through our passionate and expert team Our Values Quality , Passion , Agility , Customer Focus , Teamwork Description What would you do at work? To be a core part of a growing... more ▸

Proven capability in the following technologies - Certification an advantage: o Windows Server 2012R2/2016/2019 inc Hyper-V - In depth Knowledge o Active Directory (Core AD Services, DNS, DHCP, GPO, AD Replication, PKI) - In depth Knowledge o Exchange 2013/2016/2019 - Strong Knowledge o Microsoft SQL Server Administration - Strong Knowledge... more ▸

A great opportunity for a NOC Team Leader Working with a Blue chip organisation located in Peterborough position: Perm hours:7.5 hours a day, mon-fri working between the hours of 8:00-18:00 location: Hybrid role working 2 days from the office and 3 days remotely Salary: £38,000-£45,000, depending on technical ability MAIN PURPOSE OF JOB Provide leadership, guidance and line management to a team of 1st, 2nd... more ▸

Network Engineer, Cambridge About AVEVA AVEVA is a global leader in industrial software, sparking ingenuity to drive responsible use of the worlds resources. The companys secure industrial cloud platform and applications enable businesses to harness the power of their information and improve collaboration with customers, suppliers and partners. Over 20,000 enterprises in over 100 countries rely on AVEVA to help them... more ▸