9 of 9 SLA Jobs in Cambridgeshire

across Windows, macOS, and Linux (Microsoft Entra ID/Azure AD, Intune, JAMF, Microsoft 365, and endpoint security tooling). Strong service management discipline: SLA ownership, ITSM process design, and experience running a ticketing platform (Jira Service Management or equivalent). Track record of building metrics-driven support operations ...

initial 6-12 month contract , offering a strong day rate . You'll own the end-to-end delivery of IT managed services, ensuring SLA/KPI performance, customer satisfaction, and continual service improvement. This is a customer-facing role where you'll lead governance meetings, manage suppliers, drive ITIL ...

security clearance, which the business will support the successful candidate in obtaining. Main responsibilities Own end-to-end delivery of repair services against SLA, quality, cost, and turnaround targets Define and manage operational KPIs, ensuring performance is tracked and continuously improved Ensure capacity planning and resources are aligned to demand ...

Service Desk Analysts, through escalations and by sharing experience and knowledge. Advanced Reporting:Develop custom dashboards and scheduled reports usingAnalytics Plusto track KPIs like SLA compliance and ticket trends. Develop and suggest CSI to the Incident Manager. Technical Requirements ManageEngine Mastery:Deep administrative experience withServiceDesk Plus(Cloud or On-Premise ...

software implementation and post-market surveillance activities, including vigilance reporting. Experience of implementing AI-enabled tools in a clinical or operational setting Experience with SLA/OLA concepts, service transition and operational support models Knowledge Essential In-depth knowledge of NHS digital strategy, AI governance and relevant regulatory frameworks (including ...

varying security levels. 2 nd line engineers are responsible for conducting advanced Troubleshooting. Liaising with customers to ensure all issue are dealt within SLA and KPI set down by the customer. Provide Second line technical support: Manage and maintain servers, virtual machines to ensure high availability and performance, including ...

ensure stable system operations, rapid incident resolution, environment management, and continuous improvement of ERP processes. Acting as the primary escalation point, the role oversees SLA adherence, manages complex technical and functional issues, supports upgrades and patching activities, and ensures seamless integration across Supply Chain, Manufacturing, Finance, and external systems. ...

solution can meet their needs You're a skilled communicator, able to cultivate consultative business relationships You are familiar with software licencing agreements (SLA) You're degree educated in a STEM discipline, Computer Science preferred Ideally you will have a second language as you'll be selling to global customers ...

ensure stable system operations, rapid incident resolution, environment management, and continuous improvement of ERP processes. Acting as the primary escalation point, the role oversees SLA adherence, manages complex technical and functional issues, supports upgrades and patching activities, and ensures seamless integration across Supply Chain, Manufacturing, Finance, and external systems. Role … root cause analysis (RCA) to deliver permanent fixes and prevent recurrence. Finance & Accounting Alignment: Utilize working knowledge of Oracle Financials (GL, AP, AR, Costing, SLA) to resolve the accounting impacts of supply chain transactions and support period-end close activities. Vendor & Oracle SR Management: Direct Oracle Support (SR) interactions, managing ...