20 of 20 SLA Jobs in Cambridgeshire

significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI's and SLA's. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical More ❯

significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI's and SLA's. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical More ❯

while ensuring governance, security, compliance, and control. Experience Requirements: Proven experience in a senior SRE role or similar. Strong knowledge of cloud technologies and SLA SLO SLI management. Experience leading teams and implementing SCRUM processes. Excellent communication and leadership skills. Experience line managing, mentoring, and coaching. Responsibilities: Collaborate with the More ❯

Entry level understanding of legacy and current IT operating systems IT Service Desk Experience in either Triage or 1st Line roles ITSM Ticketing systems,SLA’s, telephone support queue & Ticket handling Supportingboth deskside & remote users Network cabling & troubleshooting A driven individual that exemplifies a ‘can-do’ attitude, happy to go More ❯

this role, some of the key areas you will be responsible for are: Responding to incoming phone calls and emails whilst maintaining our customer SLA’s Providing excellent customer service and technical clarity to our customer base. Maintaining records of customer interactions and changes. Ensuring tickets are resolved to a More ❯

Follow up with customers to ensure their technical issues are resolved. Analyze and report product defects to the IQGeo Product Development Team. Monitor IQGeo SLA's and ensure processes are in place to meet them. Develop and implement new processes and procedures to improve the efficiency and effectiveness of the More ❯

ensuring timely and efficient resolution of incidents and requests. Responsibility for incident and service requests handled by the specialized service desks. Monitor and enforce SLA compliance, driving performance excellence in Kite and the specialized service desks. Develop, maintain, and socialize knowledge articles to enhance support efficiency and self-service capabilities. More ❯

action when necessary to stop problems arising Liaise with 3 rd party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA Own application/system documentation and the data repository that holds that information (i.e. SharePoint) Provide technical support to the application architect and project services More ❯

action when necessary to stop problems arising Liaise with 3 rd party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA Manage all system access requests Own application/system documentation and the data repository that holds that information (i.e. SharePoint) Provide technical support to the More ❯

can meet their needs You're a skilled communicator, able to cultivate consultative business relationships You have a good understanding of software licencing agreements (SLA) You're degree educated in a STEM discipline Ideally you will have a second language as you'll be selling to global customers across the More ❯

can meet their needs You're a skilled communicator, able to cultivate consultative business relationships You have a good understanding of software licencing agreements (SLA) You're degree educated in a STEM discipline Ideally you will have a second language as you'll be selling to global customers across the More ❯

can meet their needs You're a skilled communicator, able to cultivate consultative business relationships You have a good understanding of software licencing agreements (SLA) You're degree educated in a STEM discipline Ideally you will have a second language as you'll be selling to global customers across the More ❯

can meet their needs You're a skilled communicator, able to cultivate consultative business relationships You have a good understanding of software licencing agreements (SLA) You're degree educated in a STEM discipline Ideally you will have a second language as you'll be selling to global customers across the More ❯

can meet their needs You're a skilled communicator, able to cultivate consultative business relationships You have a good understanding of software licencing agreements (SLA) You're degree educated in a STEM discipline Ideally you will have a second language as you'll be selling to global customers across the More ❯

their needs br You're a skilled communicator, able to cultivate consultative business relationships br You have a good understanding of software licencing agreements (SLA) br You're degree educated in a STEM discipline br Ideally you will have a second language as you'll be selling to global customers More ❯

enhance skills and abilities. Investigate, diagnose and resolve technical 2nd line incidents and service requests, escalating appropriately to 3rd line where necessary. Adhere to SLA’s, keeping users updated at all times. Work independently to high standards with little intervention or assistance. Work with wider support team to ensure any … when dealing with complex queries. Provide accurate and consistent communication to clients. Provide prompt and timely communication to clients, in accordance with the agreed SLA’s. Demonstrate Company values when approaching every ticket or query. Team Support Proactive member of the team, researching new, existing, and developing IT technologies for More ❯

enhance skills and abilities. Investigate, diagnose and resolve technical 2nd line incidents and service requests, escalating appropriately to 3rd line where necessary. Adhere to SLA s, keeping users updated at all times. Work independently to high standards with little intervention or assistance. Work with wider support team to ensure any … when dealing with complex queries. Provide accurate and consistent communication to clients. Provide prompt and timely communication to clients, in accordance with the agreed SLA s. Demonstrate Company values when approaching every ticket or query. Team Support Proactive member of the team, researching new, existing, and developing IT technologies for More ❯

About the Role: We are seeking a skilled SharePoint Administrator to join our Facilities Management team. Your main responsibility will be to provide key asset information to support business operations and ensure compliance. You will use your expertise in SharePoint More ❯

business applications such as MS Word, MS Excel, Outlook. Familiarity with online retail (e-commerce) and Internet search industries and manages queues to ensure SLA compliance. Continuously reviews and reports current state of team's workflow. Facilitating and coordinating proactive improvements in process and platform enhancement projects including successfully completing … databases (querying and analyzing) such as SQL, MYSQL, and ETL Manager and working with large data sets. Experience in managing critical operational processes, with SLA responsibility. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or More ❯

of the end user customers. To develop initiatives and strategies for the delivery of high standards of customer support and services in line with SLA document and commitments. Key Responsibilities Deliver technical product support and training support for our clients network of dealers, service centres and end user customers. Focus … sales teams, field service team and workshops. Adhere to all policy and procedures and agreed business strategies, ensuring all company policy & procedures are followed (SLA, Warranty Policy, Health and Safety policy etc.). Responsible for warranty and registration, warranty training to dealers and internal staff. Ensure the smooth running of More ❯