Service Delivery Manager
- Location
- Chippenham, England, United Kingdom
Senior Leadership Team to improve areas such as: Ticket management and escalation processes Engineer utilisation and resource planning Documentation standards Client communication Automation SLA performance Technical processes and procedures Client onboarding and offboarding Knowledge sharing across the technical team You'll use data from our systems to understand … become bigger problems. You’ll also have clear visibility of how we’re performing through areas such as: Support ticket response and resolution times SLA performance Aged and outstanding tickets Client satisfaction and feedback Project delivery against agreed timescales New client onboarding progress Engineer workload and utilisation Recurring technical issues ...