3 of 3 SLA Jobs in Wiltshire

identification. Monitor and manage call queues, escalating where necessary. Work closely with other technical teams and adhere to security policies. Maintain accurate records in ITSM tools and contribute to SLA reporting. Skills & Experience Essential 5+ years supporting large-scale hybrid environments. Strong knowledge of Windows Server, Active Directory, Entra ID, VMware/Hyper-V. Hands-on experience with Thales Luna More ❯

and their impacts on BAU activities Accurately document and record IT services to support our remote and local team Be responsive to requests for support whilst delivering against agreed SLA's and objectives. THE SUCCESSFUL PERSON Be proficient in Microsoft technologies Experience in a technical support or service delivery function with an IT environment, preferably supporting school, academies and/ More ❯

1st Line Support Engineer Lyneham nr Swindon To £26,500 + Full Benefits This is a fantastic opportunity for you, an experienced 1st Line IT Support Engineer with SC Security Clearance (or able to obtain, or Lapsed SC Clearance), to More ❯