6 of 6 SLA Jobs in Wiltshire

associated support specialists, Account and Service Managers. To manage Remedy/ServiceNow tickets and action within any agreed internal OLA’s or Customer SLA’s.. Support any Company Governance related activities and ensure that any non-compliances are managed to conclusion. Support Incident and Faults investigations, identify causes and effect ...

Entra ID and Intune Networks and Infrastructure: Troubleshoot wired and wireless networks, servers where applicable, printers, backups and filtering or safeguarding technology Ticket and SLA Management: Log, own and progress tickets with accurate notes, time entries and customer updates Customer Relationships: Act as a key IT contact for allocated schools ...

enhancements, releases, and regulatory updates. Drive finance process improvement and standardisation initiatives. Manage and prioritise workloads across the AMS support function. Monitor and improve SLA and KPI performance, ensuring service excellence Stakeholder Engagement Serve as a trusted adviser to senior finance leaders, programme teams, and business stakeholders. Facilitate workshops ...

survey teams. Resource Optimisation: Drive Jira-based scheduling for dynamic field engineering teams, oversee out-of-hours (OOH) rosters, and ensure delivery stays within SLA targets. What We're Looking For Active SC Clearance: Mandatory prior to starting due to immediate operational requirements. Telecoms/IT Infrastructure Background: Proven track ...

Position: ICT Technician - Must Drive Location: Swindon Salary: £28k - £32k plus Benefits Our client are looking for a proactive and skilled ICT Technician to provide dedicated IT support to a group of primary schools. The ...

Senior Leadership Team to improve areas such as: Ticket management and escalation processes Engineer utilisation and resource planning Documentation standards Client communication Automation SLA performance Technical processes and procedures Client onboarding and offboarding Knowledge sharing across the technical team You'll use data from our systems to understand … become bigger problems. You’ll also have clear visibility of how we’re performing through areas such as: Support ticket response and resolution times SLA performance Aged and outstanding tickets Client satisfaction and feedback Project delivery against agreed timescales New client onboarding progress Engineer workload and utilisation Recurring technical issues ...