23 of 23 SLA Jobs in Wiltshire

proactive, and accountable Delivers high-standard customer service, prioritizing clients effectively Core technical expertise required Windows Server design, administration, and support Understanding of ITIL & SLA’s Virtualization technologies (e.g., VMWare) Networking technologies (Cisco, Aruba, Dell) Firewall/Security technologies (e.g., Sophos) Scripting skills (PowerShell or similar) Strong Active Directory, GPO More ❯

such as account provisioning, password resets, software installs and hardware setup. Ensure timely delivery of incidents and requests, in accordance with service level agreements (SLA) and key performance indicators (KPI). Identify and flag recurring or similar issues for higher-tier support to investigate root causes. Build strong relationships with More ❯

Investigate and diagnose problems using relevant subject matter experts to assess and analyse root causes. Maximise Ticket workflows by working within published and contractual SLA’s, escalating where necessary. Be a voice and resolver during any and all Major Incidents, capable of taking the lead in Scribing, Time keeping, Communications. More ❯

the old legacy system to the new system Providing Business Central helpdesk support on an ad hoc basis to our clients in line with SLA's to ensure a swift resolution Building and delivering training material, personally, creating videos, delivering webinars and workshops in time Supporting our Marketing team on More ❯

role The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 SCM experience – SCM module knowledge Excellent customer service skills and exceptional telephone manner You will need to be a team More ❯

in a highly collaborative environment. Producing internal and external reports to track performance and service improvements. Ensuring contract adherence and governance to meet KPI, SLA, and legal regulatory requirements. Providing technical direction and understanding of customer topology and service infrastructure. Managing and enforcing security processes and procedures to maintain operational More ❯

Plan, direct and control the level 1 and 2 technical support of IT services to provide continuous 24hr, 365-day service to meet defined SLA/OLA’s and the Society’s business requirements Accountable for the service performance of their teams, managing service improvements through to implementation and produce More ❯

to work flexibly in a high-pressure, fast-paced environment Key responsibilities: Provide technical IT support, ensuring customers are dealt with promptly and within SLA Accurately log customer incidents and requests within the CRM, assessing ticket severity Provide technical expertise to resolve customer incidents and service requests Maintain a high More ❯

provide coaching and feedback to strive for Closures at first contact. Provide performance, call & email statistics for Management. Establishing and setting department KPI’s & SLA's together with the Guest Services Director for team members tasks and effectively manage and motivate staff to achieve. identify needs/coach/educate More ❯

is maintained, developed and enhanced, particularly weekly reporting and robust granular post campaign analysis. Service Delivery Efficiency: Consistently meet and/or exceed agreed SLA targets and response/resolution times. Constantly ensure effective campaign management, client service and support. Continually review process improvement opportunities and deliver successful identification and More ❯

opportunity for remote working and the support team work flexibly to maintain a constant presence during working hours. There are no out-of-hours SLA’s associated with this system. Here’s What You’ll Need A team player - this is a small team that requires all the members to More ❯

opportunity for remote working and the support team work flexibly to maintain a constant presence during working hours. There are no out-of-hours SLA's associated with this system. Here's What You'll Need A team player - this is a small team that requires all the members to More ❯

ll do: Own and oversee day-to-day helpdesk operations Lead, support and develop a high-performing team Drive service quality, ticket resolution, and SLA compliance Identify trends and implement continuous improvements Collaborate with internal teams and engage with key clients and vendors Use data and reporting to make decisions More ❯

runs smoothly. Duties will include: Ensuring that an effective pension administration service is provided to all clients Ensuring that client work is completed with SLA's and deadlines Handling more complex pension tasks such as calculations and scheme project work Being a point of contact for a portfolio of clients More ❯

Our client is seeking an experienced Field Engineer to join their southern team of engineers based between Swindon and Reading. Main Responsibilities: SLA-driven EPOS and IT support for Hospitality, Retail, and Healthcare outlets. Diagnose and rectify issues with EPoS, networking, and networking devices. Participate in project work including AV More ❯

dass die Leistung des Anbieters den Erwartungen entspricht, Überwachung der täglichen Aktivitäten des Anbieters und der Leistung im Vergleich zu den Service Level Agreements (SLA) und Verträgen Definition von Innovationszielen mit strategischen Anbietern, gemeinsame Festlegung von Innovationsplänen und Überwachung der Planausführung, gegebenenfalls Kommunikation mit internen Kunden Identifizierung und Abstimmung mit More ❯

Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will work with Technical Resource Managers to build dedicated support teams for customers based on technical environment & service requirements. They will also be … work both on a customer site and as part of a remote team. Responsibilities: Support SDMs in managing the support service to the contracted SLA Participate in Service Review Meetings organised by SDMs Participate in Duty Manager rota & perform Incident Manager role on P1 incidents Manage completion and publication of More ❯

or group of accounts. Responsible for the successful planning, implementation and execution of the contracted services where success criteria include meeting Service Level Agreement (SLA), cost, governance, performance, quality, innovation, continuous improvement and value requirements through the effective interaction with the related service lines, solutioning groups, partners and the client. More ❯

with business readiness activities. Contribute to the development and rollout of operational readiness runbooks in partnership with business stakeholders. Ensure all service level agreement (SLA) requirements are discussed, agreed upon, and documented with relevant departments. Essential Skills and Experience Proven experience as a Business Change Lead, Project Lead, or Business More ❯

customer focus, accountability, and drive for results are integral to the business. What you will be doing: Drives 3rd party service delivery through ensuring SLA’s are met and issues swiftly resolved Ensures 3rd party & internal service providers are proactive, effective and meet WHS needs Manages problems, prioritises incidents/… with stakeholders and customers Reports supplier performance and implements targeted service improvement plans Works with 3rd parties to ensure prioritised fixes are delivered to SLA and quality needs Strategic focus Delivers IT service for a business group to deliver the company’s strategy and purpose through clear objectives and vision More ❯

candidate will be responsible for providing the operational delivery of all Facility Management services. Key Tasks Primary focus on delivery of all FM Operations SLA's in accordance with KPI & Output measurements Co-ordinate with FM Operations and Critical Service teams to deliver service level agreements. Support/Monitor 3rd … party maintenance supplier activities. Comply with HSE requirements as outlined within the SLA and as instructed by the company policy. Ensure all contractors, under sphere of control, operate within appropriate SHE processes and client HSE standards. Monitor and maintain stationery levels, post-room activity and other office facilities such as More ❯

Calibration and verification of Datalogic, and Bizerba Scanner Scales to strict metrological standards in various Teir 1 and Tier 2 supermarkets within the UK. SLA driven Support into Retail outlets. IMAC - Install, Move, Add and Change of retail weighing scales, scanners, PEDs, PCs. Project work including retail weighing scales, Scanners … ensure that you can achieve first time fix resolutions in most site visits. Working with other members of your team to ensure that regional SLA targets are consistently achieved, and that customers satisfaction levels are consistently high. Always representing the company to the highest possible standards by taking pride in … your work and pride in delivering truly outstanding levels of customer service. Managing your workload to achieve the SLA's in the most efficient way. To be successful in this role you will need to demonstrate the following values: Trust & Transparency - An open and honest approach to all you do More ❯

Data Warehouse Manager Location: Chester, United Kingdom Client: ShortList Recruitment Limited Job Category: Other EU work permit required: Yes Job Views: 1 Posted: 06.06.2025 Expiry Date: 21.07.2025 Job Description: Data Warehouse Manager ShortList Recruitment is working with a Chester-based More ❯