9 of 9 SLA Jobs in Crawley

where required. Escalate complex issues to appropriate support teams, ensuring timely follow-up and resolution. Coordinate with multiple stakeholders to ensure ticket closure within SLA timelines. Pro-actively assist users to prevent reoccurring issues. Act as a backup for the Incident Manager when assigned. Troubleshoot a wide range of IT More ❯

end users face to face. You will have experience using ITSM systems to log and track the companies 'end users' incidents working within SLA's. You will be speaking to customers and resolving all enquiries and issues they may raise. You will identify and raise any recurring issues to relevant More ❯

a first responder for customer logged vaults. Configuring and deploying network equipment. Adhering to strict policies and processes around security and data protection. Ensuring SLA requirements and Customer Satisfaction metrics are on or above target. Creating and maintaining comprehensive and meaningful updates within the ticket handling system. Ensuring the escalation More ❯

Start: ASAP Responsibilities: Provide tech support for hardware, software, and peripherals. Log support calls, document outcomes, and update users. Resolve calls promptly and within SLA targets. Redirect/escalate support requests as needed. Offer professional and rapid user support. Liaise with colleagues for continuity. Monitor stock of IT peripherals (monitors More ❯

support infrastructure solutions across compute, storage, cloud, and virtualization technologies. Ensure 24/7 availability, performance, and operational health of systems, aligned with internal SLA objectives. Lead lifecycle management, capacity planning, and incident resolution for enterprise infrastructure. Partner with Engineering, Architecture, and Security teams to align infrastructure initiatives with business More ❯

implementing new systems, with ability to understand and maintain/enhancing existing systems Strong problem solving skills Time managed and organised, you can meet SLA’s that are prescribes and take appropriate action to ensure none of them are exceeded. Strong analytical capability Experience in the following: Object-oriented programming More ❯

S/4HANA. Collaborate with Project Managers, Change and Release Management, Configuration Management, Test Management ,and the Service Delivery organization to deliver as per SLA's with Downstream systems along. Ability to work with the business team and understand the requirements and translate them to Functional specification. Works with customer More ❯

support processes in line with ITIL best practices. Scale the Support Team in line with business growth. Report regularly on performance, customer satisfaction, and SLA adherence. And should have experience of: Meeting SLAs/KPIs with fast, effective issue resolution. Maintaining high customer satisfaction and reduced ticket times. Building a More ❯

Our client, a leading Software Vendor, is currently hiring for a Customer Support Engineer. The primary purpose of the Customer Support Engineer is to deliver responsive and expert support for intelligent automation and low-code software solutions. Responsibilities Respond to More ❯