Crawley, England, United Kingdom Hybrid / WFH Options
Better Days Recruitment
role is to also support and lead a small IT support team around the service and ensure the team are adhering to workloads and SLA’s, always providing a high level of service. You will enjoy mentoring, coaching and on occasions providing basic level end user training to internal team more »
trends through collaboration with the performance manager including complaints and compliance related issues arising from issues in Delivery Units or with couriers line with SLA's. Ensure a timely response to any requests from the central CX team where you can support on the ground to find a parcel. Conduct more »
is in place. DIMENSIONS Budget: no direct control or financial authority. Results: delivery of operational scorecard including number of P1 incidents, incidents recovered within SLA, service requests delivered within SLA, internal customer satisfaction (CSAT) DUTIES AND RESPONSIBILITIES Accountable for MyIT end to end Accountable for production and maintenance of MyIT more »
clients. Key responsibilities for the IT Manager: Leading a small team of experienced IT professionals Responding to IT support requests promptly and efficiently, meeting SLA timeframes Identifying operational efficiencies to streamline IT processes Providing service management support for internal service requests Ensuring customer needs are met and prioritized accordingly Managing … IT services to our organization in Europe Collaborating with third parties to ensure application interface availability and stability Creating regular reports on performance against SLA/KPI and service improvement initiatives Documenting and improving IT processes, including the use of automated monitoring tools Line management responsibilities for direct reports, including more »
