6 of 6 SLA Jobs in Cumbria

Responsibilities Complete assigned technical tasks within agreed timeframes Support project delivery alongside internal and external project teams Carry out operational and support activities to SLA targets Deliver exceptional customer support and user experience Diagnose and resolve hardware, software, and operating system issues Support desktop deployments, upgrades, and configurations Skills & Experience ...

environment. Key Responsibilities Complete assigned technical tasks within agreed timeframes Support internal and external project delivery activities Carry out operational and support tasks to SLA targets Provide high-quality onsite support to end users Troubleshoot hardware, software, and operating system issues Assist with desktop builds, deployments, and system configurations Skills ...

site IT support across multiple sites. Resolve issues relating to hardware, software, Microsoft 365, Active Directory and networking. Manage service desk tickets and maintain SLA targets. Install, configure and support IT systems, devices and user accounts. Assist with infrastructure upgrades, deployments and IT projects. Maintain accurate documentation and follow security ...

internal users and the branch network. Key Responsibilities: Lead and manage the Service Desk team, ensuring first-class customer service and achievement of SLA targets. Plan and provide deskside support for Head Office and branch users. Serve as the first point of contact for technical assistance via phone or email. ...

implementation projects. You will be a self-starter and be able to manage your own workload but also work as a team member tomeet SLA targets. Main duties of the job The post holder will provide general IT support to the Morecambe Bay Health Community; Acute Trust and Primary Care ...

agreed processes and standards. Prepare and present service performance data for weekly productivity reviews. Produce weekly KPI reports using ticket management system data, highlighting SLA performance, identifying risks and proposing mitigation actions. Deliver comprehensive monthly service reports covering SLA achievement, productivity metrics, customer feedback, performance trends, work-in-progress updates … activities. Manage employee relations matters in partnership with HR, including performance management and disciplinary processes where required. Proactively monitor ticket dashboards to identify potential SLA breaches and communicate risks to relevant stakeholders. Maintain regular communication with local and remote teams through Microsoft Teams and other collaboration tools, ensuring concerns ...