SLA Jobs in the North West

1 to 25 of 53 SLA Jobs in the North West

Application Support Analyst

Manchester Area, United Kingdom
Hybrid / WFH Options
US3 Consulting
escalations through to resolution Communicate effectively with business stakeholders, internal and/or 3rd party support teams Ensure resolution of incidents according to agreed SLA's Apply problem solving skills to recreate, debug, identify and resolve issues Perform root cause analysis of issues to prevent reoccurrence Form part of the More ❯
Posted:

Application Support Engineer

Manchester Area, United Kingdom
US3 Consulting
Responsibilities Provide 3rd line application support, including incident triage, root cause analysis, and resolution Collaborate with internal teams and third-party vendors to meet SLA targets Proactively monitor and maintain application systems, updates, and patching Support technical design reviews and environment deployments for internal projects Maintain clear and up-to More ❯
Posted:

Infrastructure Engineer

Manchester, Lancashire, United Kingdom
Hybrid / WFH Options
AJ Bell Management Limited
able to challenge others in an appropriate way Focus on our customers: Agrees realistic outcomes with customers and manages their expectations, in line with SLA's Know the business: Has a strong operational focus, focusing on the task at hand; Encourages co-operation across team and other business areas; Understands More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Deskside & Technology Support Analyst

Manchester, United Kingdom
First Recruitment Group
and other internal support teams to troubleshoot problems with hardware and software Daily analysis of reports from the Team Lead reviewing tickets outside of SLA Provide reports and updates on current issues to the Desk Side and Technology Support Team Lead Works as directed by Desk Side and Technology Support More ❯
Employment Type: Contract
Posted:

IT Support Engineer

Manchester, Lancashire, United Kingdom
Vix Technology Group
the Sun (F-T-S) first point resolution/escalation of IT incidents and service requests through the IT service desk platform, within set SLA Responding to and resolving IT incidents and service requests via our internal service desk platform Setting up and supporting user devices (laptops, monitors, peripherals, phones More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Helpdesk Manager - 3 days a week

Merseyside, North West, United Kingdom
True Worth Consulting Ltd
create/maintain SOPs and knowledge-base articles for the top20 recurring issues. Metrics & reporting establish dashboards for backlog age, first-touch fix%, reopen%, SLA compliance; present weekly to the HeadofIT. Continuous improvement run root-cause analysis, trend spotting and propose corrective actions. Knowledge transfer deliver train-the-trainer sessions More ❯
Employment Type: Contract
Rate: £350 - £400 per day, Benefits NONE
Posted:

NOC Tier 1 Engineer

Bolton, Greater Manchester, North West, United Kingdom
Intercity Technology Limited
Cyglass, triaging incidents/requests/changes through to implementation or remediation. Lead vendor communication and ensure regular updates are sent to customers, maintaining SLA compliance. Education and Qualifications: IT Degree is desirable. Check Point, Juniper, Cisco, Extreme, Aruba, Exinda accreditation is desirable. Experience and Knowledge: A minimum of one More ❯
Employment Type: Permanent
Posted:

2nd Line Support Engineer

Northwich, England, United Kingdom
Hybrid / WFH Options
Franklin Fitch
Microsoft Azure (e.g., virtual machines, storage, Active Directory, networking, security groups). Experience in a Support/Service/Helpdesk environment with exposure to SLA-based ticketing systems. Excellent problem-solving, analytical, and communication skills. Ability to work independently and collaboratively as part of a high-performing support team. Preferred More ❯
Posted:

Wintel and VMWare Administrator

Warrington, Cheshire, North West, United Kingdom
LA International Computer Consultants Ltd
Microsoft Hyper-V Hypervisors. * Knowledge of ITIL processes * Working in 24X7 global environment. * Take responsibility for resolving problems in most effective way possible within SLA reaching root cause and preventing problems. This is a great opportunity on a long running programme of work. Apply now for your CV to reach More ❯
Employment Type: Contract
Rate: £300 - £350 per day
Posted:

L3 SOC / Cyber Security Engineer

Manchester, England, United Kingdom
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
and intelligent recommendations. Facilitate recovery, following the resolution of incidents Provide subject matter expertise regarding exploits, threat actors, TTPs, etc Maintain high quality across SLA’s and KPI’s Please hit the button to Apply and/or email Harley.robertson@infraview.co.uk or call on 020 3004 8235 for further info More ❯
Posted:

Facilities Assistant

Stockport, Greater Manchester, North West, United Kingdom
CDL
To be responsible for all external contractors in the building daily, Cleaning, Maintenance, Catering, Plant Maintenance and Pest Control ensuring all Service level agreements (SLA) and Key performance indicators (KPI) are maintained. Carrying out building & meeting room checks daily, ensuring any issues are dealt with in a prompt and efficient More ❯
Employment Type: Permanent
Salary: £24,000
Posted:

Senior DevOps Engineer (AWS/Azure) - Tech Team

Manchester, Lancashire, United Kingdom
Rebellion co
studios. However, we understand that flexibility matters, so we're open to discussing hybrid options based on individual needs. Key Outcomes: Maintaining the highest SLA uptimes. Consolidation, improvement and expansion of our cloud infrastructure offering. Increased visibility of cloud estate and health metrics. Greater control and management of infrastructure for More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Administrator - Proposal Writer

City Of Manchester, Manchester, United Kingdom
Hybrid / WFH Options
Advancing People
Coordinating requests for proposals to be approved, taking relevant information, checking the accuracy of this information whilst working within agreed or negotiated terms and SLA's. You will need to understand clients' needs and any issues this may cause, you will then produce well-presented and well-written proposal content More ❯
Employment Type: Permanent
Salary: £35000 - £36000/annum plus company benefits
Posted:

Service Operations Manager - Service Delivery

Manchester, United Kingdom
Hybrid / WFH Options
Ricoh
employee satisfaction, trust and engagement and levels of expertise meet the current and future needs of the Business, and to ensure effective succession planning SLA compliance for onsite teams/resources to fulfil contractual agreements and act as first point of escalation for Customers for operational performance issues Ensure all More ❯
Employment Type: Permanent
Posted:

1st Line Service desk Analyst

Manchester, United Kingdom
The Portfolio Group
at 1st touch to team leader/manager Contribute to the business goal of migrating all HRonline users to the new platform Ensure Service Level Agreement adherence at all time Meet and exceed Key Performance Indicators The above is not an exhaustive list of responsibilities and you may be expected More ❯
Employment Type: Permanent
Salary: £25000/annum
Posted:

Service Desk Lead / Hybrid Working Manchester

Manchester, Lancashire, United Kingdom
Hybrid / WFH Options
Oliver James Associates Ltd
end ownership of our Service Desk operations, ensuring fast, reliable, and high-quality support for users. Managing and optimising ticket workflows to meet strict SLA targets. Identifying and resolving bottlenecks to keep things running smoothly. Jumping in on complex or urgent issues when needed - you're not afraid to get More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Other Available Positions

Chorley, Lancashire, United Kingdom
FluidOne
and/or replacing of client hardware Supporting updates and/or roll-outs for client applications (training of users as needed) Working to SLA's Prioritising and managing multiple open tickets Establishing good working relationships with clients You will also; Take details of any problem or service requirement from More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

FLM Field Engineer

Bolton, Greater Manchester, North West, United Kingdom
M Group Energy
/365. Working with Magdalene, part of M Group Services, the role involves maintaining and troubleshooting fixed/mobile telecom equipment, managing tickets to SLA standards, updating documentation, and performing risk assessments. Tasks also include street cabinet work, preventative maintenance, site surveys, and reporting. Engineer will be required to respond More ❯
Employment Type: Permanent
Posted:

Account Executive

Preston, England, United Kingdom
Peregrine
Work and PO Process: Ensure all client documents are completed and returned in a timely manner. Client Data Management: Maintain accuracy in our VMS SLA Monitoring: Track recruitment SLAs and alert the Customer Experience Lead (CEL) to any potential issues. Opportunity Development: Collaborate with the CEL, Customer Experience Director (CED More ❯
Posted:

Engineering Manager - DBA

Manchester, Lancashire, United Kingdom
Betfred Group
proactively resolve issues. Collaborate with development, architecture, and service teams to ensure smooth database deployments, integrations, best practice solution design, and achievement of service SLA requirements. Participate in capacity planning and resource allocation for the DBA team. Ensure high availability and disaster recovery capabilities for all critical database systems. Stay More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Engineering Manager - DBA

Manchester, Lancashire, United Kingdom
Sharp Gaming
resolve issues. • Collaborate closely with development, architecture, and service teams to ensure smooth database deployments and integrations, best practice solution design, and achieve service SLA requirements. • Participate in capacity planning and resource allocation for the DBA team. • Ensure high availability and disaster recovery capabilities for all critical database systems. • Stay More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

FLM Field Engineer

Manchester, North West, United Kingdom
M Group Energy
in-7 shift rota covering 24/7/365. The role involves maintaining and troubleshooting fixed/mobile telecom equipment, managing tickets to SLA standards, updating documentation, and performing risk assessments. Tasks also include street cabinet work, preventative maintenance, site surveys, and reporting. Engineer will be required to respond More ❯
Employment Type: Permanent
Posted:

AV installation Engineer

Stockport, Cheshire, United Kingdom
Odin Recruitment
the UK. This role involves traveling to client sites to install and configure AV solutions, ensuring high standards of quality and adherence to strict SLA's. Responsibilities: You will travel to client sites, primarily in the North but also across the UK, to install and configure AV solutions. You'll More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

AV installation Engineer

Stockport, Greater Manchester, United Kingdom
Odin Recruitment
the UK. This role involves traveling to client sites to install and configure AV solutions, ensuring high standards of quality and adherence to strict SLA's. Responsibilities: You will travel to client sites, primarily in the North but also across the UK, to install and configure AV solutions. You'll More ❯
Employment Type: Permanent
Posted:

Finance & IT Director (Home Based)

North West, Manchester, United Kingdom
Hybrid / WFH Options
Ashdown Group
on financial strategy - Team leadership - Overseeing budgets - Analysing financial risk, financial accounting and reporting - Management of third party IT service providers and contracts - Ensuring SLA's are met across IT support - IT licence monitoring To be considered suitable for this role you will need the following skills and experience: - Fully More ❯
Employment Type: Permanent
Salary: £60000 - £65000/annum
Posted:
SLA
the North West
10th Percentile
£21,450
25th Percentile
£25,480
Median
£26,740
75th Percentile
£39,063
90th Percentile
£51,250