Accountable for proactively managing and prioritising ticket queue and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA's and procedures within our ITSM system. Contribute effectively to the establishment and maintenance of the Platform departmental knowledge, documenting clear instructions and known fixes. More ❯
Derby, England, United Kingdom Hybrid / WFH Options
Mortgage Advice Bureau
and provide support for our IT hardware and software, for new and existing users Ensure all queries are logged and dealt with inside agreed SLA’s and analyse and report on trends Produce and maintain documentation for upcoming and existing software releases Ensure that a high level of customer serviceMore ❯
and robotics. Partner with engineering on commissioning of new controls systems. Audit vendor work to provide feedback to leadership on quality of work and SLA performance. Write and/or modify PMs to standardize across the network and increase effectiveness. Who You Are: Experienced in either Automation Engineering, Mechanical Engineering More ❯
and robotics. Partner with engineering on commissioning of new controls systems. Audit vendor work to provide feedback to leadership on quality of work and SLA performance. Write and/or modify PMs to standardize across the network and increase effectiveness. Who You Are: Experienced in either Automation Engineering, Mechanical Engineering More ❯
as an escalation point for clients, providing support to the Littlefish Service Delivery Manager and ensuring issues are handled effectively and in line with SLA expectations. Proactive Problem Management:Use data analysis to identify potential problems before they arise and implement proactive measures to mitigate risks. Create Insightful Reports:Produce … management information and regular reports, analysing SLA performance, KPIs, and trends to drive service quality improvements. Collaborate Across Functions:Work alongside Incident Management, Change Enablement, and Continual Improvement teams to ensure seamless service delivery. Stay Ahead of Industry Trends:Keep up with industry best practices, bringing new ideas and processes More ❯
Manage all planned maintenance tasks within contract, manage reactive calls and break downs, report monthly SLAs to support FM team with reports and weekly SLA calls. Manage your team of Technicians to support agreed SLA & KPI Ensure team use JLL CAFM system to accurately record PPM and reactive tasks Timely More ❯
