3 of 3 SLA Jobs in Derby

Work Schedule: Mon-Fri 09:00-17:30 Key Responsibilities Undertake incident and request tasks Possess 2nd line responsibility for resolving incidents with SLA Maintain a 2% incident per month target Be responsible for the completion of assigned works within allocated timeframes Undertake Project Tasks, supporting both internal and external ...

this role will be primarily focused on project delivery. Technical 80% Call and incident Management Respond to service calls and resolve incidents to ensure SLA targets are achieved Increase the First Time Fix rate Adhere to escalation procedures Assist with technical escalations for other team members Monitor call queue … incidents Ensure accurate completion of all incident records and associated paperwork Monitor and update the call management system as required Assist with SLA reporting What you'll need? 5+ years' experience managing, maintaining, configuring and troubleshooting large scale hybrid environments 3+ years' experience with Microsoft Windows Server Operating Systems, Windows ...

digital knowledge base. Plan and chair service reviews for DHU service providers and suppliers. Maintain action logs, decisions, owners and due dates, challenging SLA, KPI, responsiveness, ticket quality and recurring failure. Govern service provider Service Desk and Major Incident performance while recognizing DHU's accountability for patient impact, continuity … management, supplier management or IT operations. Significant experience in service delivery, IT service management or managed-service governance Experience chairing supplier reviews and challenging SLA, KPI, RCA and improvement performance Strong practical knowledge of ITIL-aligned service-management processes and controls Able to travel to DHU sites and supplier meetings ...