9 of 9 SLA Jobs in Derbyshire

accountability, collaboration and continuous improvement. Own the strategic relationship with KNAPP, holding partners accountable for service delivery, maintenance performance, system optimisation and agreed SLA and KPI outcomes. Act as the senior lead for incident control and operational escalation, ensuring issues are managed quickly and effectively, with clear communication and minimal ...

equipped. Communicate schedule updates promptly to relevant parties. Support achievement of first-time fix performance. Respond promptly to urgent breakdowns in line with SLA requirements. Reprioritise schedules when necessary and manage customer expectations during delays. Issue certifications promptly and close jobs within the system. Track reactive versus planned workload balance ...

cause resolution, reducing repeat incidents.Review and assure quality of tickets, configurations, and documentation.Maintain clear communication with stakeholders during escalations and priority incidents.Support adherence to SLA, incident, and change management processes.What will you bring Acts as the senior technical authority within the reactive support function, leading resolution of complex and high ...

automation, controls and robotics.Partner with engineering on commissioning of new controls systems.Audit vendor work to provide feedback to leadership on quality of work and SLA performance.Write and/or modify PMs to standardize across the network and increase effectiveness.Who You Are:Qualified or Solid practical understanding in Mechatronics, Electrical & Electronic ...

environments including LAN, WAN, Microsoft, Meraki, Network Security, Firewalls & VPNs. Take ownership of escalated issues as 3rd line support and resolving any queries within SLA Resolution of configuration and deployment issues, ensuring management of core IT Infrastructure operations thru system monitoring and maintenance Working with VMWare, Windows Server, AD, Exchange … working hours/compressed hours options Candidates will have a strong customer service ethos and passion for resolving queries to a high stand within SLA's. Candidates will have a broad technical skill set and be keen to look at learning new technologies including working with Azure/AWS. ...

work as an integral part of the Service team to ensure a first-class customer service is always provided, whilst adhering to customer SLA’s.Functions:Manage the day-to-day operations of the Planning & Dispatch team, with overall responsibility for all team administration. Drive operational efficiency through the implementation … desk.Manage and maintain planning & dispatch team processes and make necessary corrections as and when requiredActively drive service desk activity to be conducted within customer SLA’s.Promote & provide a highly professional level of customer service at all times.Be an advocate of continuous learning and improvement by encouraging regular feedback through promoting ...

work as an integral part of the Service team to ensure a first-class customer service is always provided, whilst adhering to customer SLA's.Functions: Manage the day-to-day operations of the Planning & Dispatch team, with overall responsibility for all team administration. Drive operational efficiency through the implementation … Manage and maintain planning & dispatch team processes and make necessary corrections as and when requiredActively drive service desk activity to be conducted within customer SLA's.Promote & provide a highly professional level of customer service at all times. Be an advocate of continuous learning and improvement by encouraging regular feedback through ...

people, customers and partnersAbout the roleProvides reactive network support, focused on incident resolution and service restoration across customer environments.Operates in a fast‐paced, SLA‐driven environment, taking ownership of incidents from diagnosis through to resolution.Works under the guidance of Senior Engineers and Team Leader to deliver consistent, high‐quality technical … service requests, ensuring timely restoration of service.Take ownership of incidents, maintaining clear updates, high‐quality communication, and accurate documentation.Manage tickets in line with SLA and operational standards, including prioritisation and progression.Configure and troubleshoot network devices including routers, switches, firewalls, and wireless infrastructure.Follow defined processes for incident, change, and escalation management.Escalate ...

dedicated to scheduling service visits for our field engineering teams, keeping customers informed and liaising the field engineers and other internal departments to ensure SLA’s are met alongside excellent customer service. Shifts 40 hours per week, working 5 days per week, including weekends (1 in 3 weekends on average … Responsibilities will Include: Effectively schedule engineer visits, liaising with engineers to make sure their work is planned out as effectively as possible. Ensure customer SLA’s are met by making the best use of our resources, and helping to plan out the work efficiently. Keeping customers informed of what ...