4 of 4 SLA Jobs in Devon

hosting call centre functionality for both Primary and Acute health care. Service Desk - Monitor call flows and follow up any breaches of the SLA following ITIL best practice. The team work closely with the other operational teams to develop scripts to ensure that the calls are handled quickly and efficiently ...

requests raised by users through the IT service desk, provide technical support, and undertake the necessary work required, to implement and deliver to agreed SLA's and have a high knowledge of IT system and supporting them, Such as Office 365, Windows 11 and Intune. Why work with ...

project go-lives Define and monitor performance metrics and reporting Operations & Processing Ensure clear contracts and expectations are in place for all clients Drive SLA performance, compliance and quality across processing teams Manage escalations and complex issues effectively Oversee supplier relationships relating to printing, scanning and operational systems Contact Centre ...

meet SLAs Deliver excellent customer service via phone and email to retailers and non-household customers Liaise with stakeholders to resolve issues and ensure SLA compliance Coordinate technician site visits for meter repairs, replacements, installations, testing, and related activities Update records for new water and sewerage connections (domestic ...