21 of 21 SLA Jobs in Devon

customer issues Acting as an escalation point for complex or sensitive support queries, liaising with internal teams to drive resolution Monitoring and reporting on service desk KPIs, customer satisfaction, SLA compliance, and overall support effectiveness Championing a customer-centric culture by promoting professionalism, empathy, and accountability within the support team Identifying process improvements, contribute to automation and monitoring strategies, and More ❯

customer issues Acting as an escalation point for complex or sensitive support queries, liaising with internal teams to drive resolution Monitoring and reporting on service desk KPIs, customer satisfaction, SLA compliance, and overall support effectiveness Championing a customer-centric culture by promoting professionalism, empathy, and accountability within the support team Identifying process improvements, contribute to automation and monitoring strategies, and More ❯

build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will collaborate with Technical Resource Managers to build dedicated support teams based on technical environment and service requirements. The TSM will also be involved in onboarding new customers … considered. The successful candidate should be able to work both onsite with customers and remotely as part of a team. Responsibilities: Support SDMs in managing support services to meet SLA commitments Participate in Service Review Meetings organized by SDMs as needed Take part in Duty Manager rotations and act as Incident Manager for P1 incidents Manage the completion and publication More ❯

build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will collaborate with Technical Resource Managers to build dedicated support teams for customers based on technical environment and service requirements. The TSM will also be involved in new … The successful candidate should be capable of working both on customer sites and remotely as part of a team. Responsibilities: Support SDMs in managing the support service to meet SLA commitments. Participate in Service Review Meetings organized by SDMs when required. Take part in Duty Manager rotations and act as Incident Manager for P1 incidents. Manage the completion and publication More ❯

to be considered for this role The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 SCM experience – SCM module knowledge Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and More ❯

to be considered for this role The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 SCM experience – SCM module knowledge Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and More ❯

to various sites. You'll have the following responsibilities Provide technical troubleshooting knowledge to resolve 3rd line incidents within SLAs Provide technical installation knowledge to complete HIMACs requests within SLA Completion of Configuration Item change forms and supply with SLA to Configuration Manager Provide technical support/knowledge transfer to colleagues when required Ensure technical solutions are supportable within contractual … SLAs/KPIs and escalate service affecting issues to management in a timely fashion Any other duties required to meet the SLA/KPI and Business You'll have the following Technical Skill and Experience Proven experience in IT field engineering, desktop support, or a similar role. Strong knowledge of hardware troubleshooting for desktops, laptops, and peripherals. Familiarity with Windows More ❯

needed. Key Responsibilities Manage and resolve 2nd line support cases, including hardware/software troubleshooting and remote configurations. Support 1st line with overflow calls and mentoring. Ensure timely updates, SLA adherence, and clear documentation. Escalate complex issues with adequate context to 3rd line or Field teams. Promote ITIL best practices and contribute to continuous service improvement. What You'll Need More ❯

in the field and improve and influence work processes for the competence area. You will have experience of working as part of a support team ticket handling to agreed SLA's, managing your own workload and priorities. The candidate needs to have strong operational and process knowledge of HR and especially Payroll. Any experience of SuccessFactors is a benefit. What More ❯

in the field and improve and influence work processes for the competence area. You will have experience of working as part of a support team ticket handling to agreed SLA's, managing your own workload and priorities. The candidate needs to have strong operational and process knowledge of HR and especially Payroll. Any experience of SuccessFactors is a benefit. What More ❯

to tolerances Track Costs and the P&L of each Project (Local Authority) Present to Senior Stakeholders (internal and external) Delivery projects to plan and in adherence to contractual SLA Coordinate with cross-functional teams to ensure project objectives are met. Monitor project progress and make adjustments as necessary to ensure successful completion. Ensure data quality and integrity throughout the More ❯

preferably hold the CNCI (Certified Network Cable Installer) qualification. You will be responsible for responding to any of our managed service contract break fix requests as per the contract SLA's. This position works in areas where Security Clearance is required therefore current or previous Security Clearance (SC) is preferred. If you do not have security clearance, this will be … the package. Some of the key deliverables in this role will include: Be responsible in ensuring all calls allocated are delivered within NG Bailey’s clients Service Level Agreements (SLA) Monitor the quality and productivity against programme and maintain daily site records and reports Ensure that positive relationships are maintained with the customer through efficient delivery of projects with a More ❯

root cause analysis for major incidents and implement measures to prevent recurrence. Plan and oversee DC upgrades and changes, ensuring thorough testing and compliance with change management policies. Develop SLA’s and processes for service requests such as ‘remote hands’ service or cabling requests. Project Management Manage and execute network projects, coordinating with cross-functional teams and PMO to deliver … and development experience in a live operational environment. Extensive real time Incident/Fault management experience in a business-critical environment. Managing 3rd party suppliers to deliver against stringent SLA’s. Financial and Budget Management. Good understanding of Health and Safety, ISO standards, and compliance, BMS, PMS, fire systems. Knowledge of Data Centre Customer installations, such as racks, HAC, cabling More ❯

Configuration Management Plans upon request. Overall responsibility for the release of documentation, BoM, Part & change data in PLM & it’s transition to ERP to meet business commitments to agreed SLA’s, Managing the Deviation & Concession process & incorporation into change where required to agreed SLA’s About our company At SEA, we develop and deliver advanced solutions to make our world More ❯

company Advising the business of best practice Configuration Management process. Perform the Change Specialist roles of CM2 ensure a compliant closed loop change process across the business to agreed SLA’s whilst Managing the structured release of BoM & Part data from Engineering through to PLM & ERP. Provide CM Process, to ISO 9001/10007/AS9100 & other standards in terms More ❯

member of the Document Production & Print Centre Team, who are responsible for the day-to-day workflow of HMLR print and dispatch output in line with defined Service Level Agreements (SLA). These roles require 100% office attendance: You will process and manage the day-to-day workflow of print and dispatch output Undertake the full range of print and … the team environment Working under your own initiative, with minimal supervision Work under pressure whilst exceeding tight production deadlines Due to this post being instrumental in maintaining the Service Level Agreement of Central Print, the roles are only available on a full-time basis (37 hours per week, over 5 days) or for those candidates willing to job share. The More ❯

Services Engineer who will be responsible for the installation and fault finding of Structured and Voice Cabling systems and are delivered within NG Bailey’s clients Service Level Agreements (SLA). The Data Engineer will have experience of the installation and fault finding of Structured and Voice Cabling systems and preferably hold the CNCI (Certified Network Cable Installer) qualification. You … will be responsible for responding to any of our managed service contract break fix requests as per the contract SLA's. It will be desirable to have experience as a service engineer of Electronic IP Security Systems. This position is working across military sites, therefore Security Clearance is required and is a condition of employment. NG Bailey will support with More ❯

tests. Key Responsibilities: Creating and managing the ODB environments that serve production, reporting, disaster recovery, training, and non-production needs. Proactive monitoring of the environment to ensure an availability SLA of 99.9% and performance within the agreed SLA. Deliver suitable reporting mechanisms to assure the organization that the system meets the agreed availability and performance requirements, actively managing that reporting More ❯

well-integrated — improving productivity and data flow across departments. Working with business stakeholders to align technology with operational goals. Managing third-party suppliers and software vendors, from procurement to SLA compliance. Driving application-related projects, balancing timelines, budgets and risk. Monitoring performance, leading improvement efforts and managing the applications roadmap. What You’ll Bring: Experience in a senior IT applications More ❯

well-integrated - improving productivity and data flow across departments. Working with business stakeholders to align technology with operational goals. Managing third-party suppliers and software vendors, from procurement to SLA compliance. Driving application-related projects, balancing timelines, budgets and risk. Monitoring performance, leading improvement efforts and managing the applications roadmap. What You'll Bring: Experience in a senior IT applications More ❯

Join to apply for the EPR Network Infrastructure Lead role at Torbay and South Devon NHS Foundation Trust . Assist the Networks, Telephony & Switchboard Manager with technical matters relating to the voice and data communications infrastructure of the Trust, in More ❯