5 of 5 SLA Jobs in Devon

to resolve cases where required. Make sure that cases are managed in line with agreed SLAs and Senior Engineer input is sought, with sufficient SLA remaining. Qualifications Customer service focussed with an excellent telephone manner. A demonstrable ability to follow process and build a reassuring rapport with customers. The ability More ❯

Maintain up-to-date case management, adhering to agreed processes and ensuring timely updates to customers. Escalate cases to 3rd line support with adequate SLA time remaining and liaise with suppliers to resolve issues quickly. Document changes in accordance with the Change Management process. Adhere to and improve quality systems More ❯

resolve 2nd line support cases, including hardware/software troubleshooting and remote configurations. Support 1st line with overflow calls and mentoring. Ensure timely updates, SLA adherence, and clear documentation. Escalate complex issues with adequate context to 3rd line or Field teams. Promote ITIL best practices and contribute to continuous service More ❯

work with the best! We offer opportunity, unique challenges, and clear-sighted commitment to the mission. Objective. Responsive. Trusted. SPA's Sea Land Air (SLA) Division supports a diverse portfolio of national security government clients, including the Undersea Enterprise, the Navy Surface Community, the Navy MPTE Enterprise, the Army, DoD … policy, operational, technical, programmatic and acquisition aspects of our clients' challenges. Leveraging both in-domain and cross-domain expertise to maximize our clients' success, SLA Division acts as trusted agents to senior decision-makers and key leaders and excels at providing data-driven analytic insights, systems engineering, strategies and plans More ❯

responsible for the installation and fault finding of Structured and Voice Cabling systems and are delivered within NG Bailey's clients Service Level Agreements (SLA). The Data Engineer will have experience of the installation and fault finding of Structured and Voice Cabling systems and preferably hold the CNCI (Certified … Network Cable Installer) qualification. You will be responsible for responding to any of our managed service contract break fix requests as per the contract SLA's. It will be desirable to have experience as a service engineer of Electronic IP Security Systems. This position is working across military sites, therefore More ❯