17 of 17 SLA Jobs in the South West

hosting call centre functionality for both Primary and Acute health care. Service Desk - Monitor call flows and follow up any breaches of the SLA following ITIL best practice. The team work closely with the other operational teams to develop scripts to ensure that the calls are handled quickly and efficiently ...

through standardisation, automation, and Infrastructure-as-Code initiatives, improving stability, control, and operational efficiency. Manage third-party suppliers and strategic partners, including contract negotiation, SLA governance, and service performance reviews. Act as a senior escalation point and advisor, clearly articulating infrastructure risk, control posture, and resilience to senior leadership. Experience ...

internal ticketing system - Ensure accurate and timely updates on all assigned tickets - Experience with ServiceNow is beneficial, particularly when providing site backfill support - Meet SLA and KPI targets - Participate in an out-of-hours rota when required Required skills and experience - Minimum 3 years field service experience - Strong experience ...

internal ticketing system - Ensure accurate and timely updates on all assigned tickets - Experience with ServiceNow is beneficial, particularly when providing site backfill support - Meet SLA and KPI targets - Participate in an out-of-hours rota when required Required skills and experience - Minimum 3 years field service experience - Strong experience ...

saving scheme and much more! What you’ll do on a typical day: Monitor support ticket queues ensuring incidents are actioned in line with SLA’s Support Head Office staff in Chippenham, Smart Meeting rooms and Hot Desks Maintain support tickets correctly and keep the client updated with progress every ...

/7 Service Management Centre, youll manage cases with accuracy and pace, making sure all details are logged to a high standard and within SLA timeframes. Youll prioritise faults based on impact, coordinate resources effectively, and escalate complex issues to 3rd line with clear documentation. Youll support engineer dispatch ...

requests raised by users through the IT service desk, provide technical support, and undertake the necessary work required, to implement and deliver to agreed SLA's and have a high knowledge of IT system and supporting them, Such as Office 365, Windows 11 and Intune. Why work with ...

project go-lives Define and monitor performance metrics and reporting Operations & Processing Ensure clear contracts and expectations are in place for all clients Drive SLA performance, compliance and quality across processing teams Manage escalations and complex issues effectively Oversee supplier relationships relating to printing, scanning and operational systems Contact Centre ...

project go-lives Define and monitor performance metrics and reporting Operations & Processing Ensure clear contracts and expectations are in place for all clients Drive SLA performance, compliance and quality across processing teams Manage escalations and complex issues effectively Oversee supplier relationships relating to printing, scanning and operational systems Contact Centre ...

meet SLAs Deliver excellent customer service via phone and email to retailers and non-household customers Liaise with stakeholders to resolve issues and ensure SLA compliance Coordinate technician site visits for meter repairs, replacements, installations, testing, and related activities Update records for new water and sewerage connections (domestic ...

service deliveries Build and maintain relationships with key customer and software partners to support our message of excellence Overseeing Managed Service requests and maintaining SLA's Management of Professional Services bookings with clients Assisting in the creation of Statement of Work and Job sheets for Professional Services engagements Providing first ...

urgency, skillset, and location as required. Uphold company reputation and fulfill moral/legal responsibilities. Obtain permits for all reactive and planned works. Escalate SLA issues quickly and update mitigation actions in internal/client systems. Monitor and report API functionality on client third-party systems. Understand client third-party ...

1. 1.Multi-Cloud Architecture (Strategic design and scaling of global Azure and AWS environments) 2.MSP Governance (Managing and holding Managed Service Providers accountable for SLA/delivery) 3.Infrastructure Automation (Driving 'Infrastructure as Code' to ensure repeatability and lean operations) 4.Platform Lifecycle Management (Ensuring global hardware/software stays current, supported ...

Ensure accuracy of product setup including new items, updates, and discontinued lines Maintain completeness and quality of product data Monitor workloads, turnaround times, and SLA performance Implement best practices and process automation where possible Candidate Requirements Proven experience in product data management, PIM, or master data Strong understanding of product ...

highly professional manner when dealing with clients/customers/Engineers Previous experience of scheduling work Ability to work towards KPI's and strict SLA's Ability to react to changing circumstances and work under pressure Good IT skills for Excel and Microsoft Word are essential The additional benefits with ...

Field Service Technician look like? Attending client sites to provide retail systems installation, fault diagnosis and rectification services Meeting client needs in accordance with SLA's in a timely and professional manner Accurate and timely completion and submission of worksheets, timesheets and expenses Complying with company health and safety standards ...

Join a leading independent technology and services provider as a Technician 2. Job Overview: Location: Bristol Contract: 01-May-26 - 31-Dec-26 Pay Rates: Umbrella Rate: £19.34/hour (via a Hays approved umbrella ...