Help Desk Team Lead
- Hiring Organisation
- FluidOne
- Location
- Eastbourne, East Sussex, UK
- Employment Type
- Full-time
chargeability and contract coverage. Ensure customers are kept informed on the progress of installations and service requests. Monitor the Service Desk Management Dashboard for SLA adherence and timely updates, reallocating resources as necessary. Review requests held for QA, highlight issues, and support engineers in resolving them. Organise onsite visits ...